First Line Support
UK
The median First Line Support salary in the UK is £25,000 per year according to job vacancies posted during the 6 months to 18 May 2024.
The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.
| 6 months to 18 May 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 426 | 568 | 714 |
| Rank change year-on-year | +142 | +146 | -75 |
| Permanent jobs requiring a 1st Line Support | 587 | 462 | 604 |
| As % of all permanent jobs advertised in the UK | 0.59% | 0.47% | 0.38% |
| As % of the Job Titles category | 0.62% | 0.51% | 0.39% |
| Number of salaries quoted | 561 | 336 | 545 |
| 10th Percentile | £21,000 | £21,000 | £19,313 |
| 25th Percentile | £22,500 | £22,500 | £20,625 |
| Median annual salary (50th Percentile) | £25,000 | £25,000 | £24,000 |
| Median % change year-on-year | - | +4.17% | +6.67% |
| 75th Percentile | £28,250 | £28,750 | £27,500 |
| 90th Percentile | £33,500 | £32,250 | £30,000 |
| UK excluding London median annual salary | £24,500 | £25,000 | £23,000 |
| % change year-on-year | -2.00% | +8.70% | +4.55% |
All Permanent IT Job Vacancies
UK
The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 94,593 | 90,744 | 154,424 |
| % of permanent jobs with a recognized job title | 94.69% | 91.51% | 96.08% |
| Number of salaries quoted | 67,603 | 57,335 | 84,442 |
| 10th Percentile | £28,500 | £32,500 | £32,500 |
| 25th Percentile | £38,500 | £45,000 | £42,521 |
| Median annual salary (50th Percentile) | £52,500 | £60,000 | £60,000 |
| Median % change year-on-year | -12.50% | - | +9.09% |
| 75th Percentile | £71,000 | £80,000 | £78,750 |
| 90th Percentile | £90,000 | £100,000 | £95,000 |
| UK excluding London median annual salary | £50,000 | £53,000 | £50,000 |
| % change year-on-year | -5.66% | +6.00% | +5.26% |
1st Line Support
Job Vacancy Trend
Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised.
1st Line Support
Salary Trend
3-month moving average salary quoted in jobs citing 1st Line Support.
1st Line Support
Salary Histogram
Salary distribution for jobs citing 1st Line Support over the 6 months to 18 May 2024.
1st Line Support
Top 17 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the UK over the 6 months to 18 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +129 | 525 | £25,000 | - | 92 |
| UK excluding London | +55 | 507 | £24,500 | -2.00% | 90 |
| South East | +6 | 141 | £25,000 | - | 33 |
| Midlands | +42 | 117 | £25,000 | - | 17 |
| North of England | +78 | 97 | £23,500 | -4.08% | 21 |
| Work from Home | +28 | 94 | £27,000 | +8.00% | 21 |
| London | +107 | 75 | £32,500 | +16.07% | 10 |
| West Midlands | +45 | 59 | £25,000 | +11.11% | 4 |
| East Midlands | +10 | 57 | £25,000 | - | 13 |
| North West | +30 | 49 | £23,750 | +1.06% | 13 |
| South West | -9 | 49 | £24,000 | -4.00% | 4 |
| East of England | -7 | 46 | £25,000 | +4.17% | 5 |
| Yorkshire | +89 | 42 | £23,500 | -7.84% | 7 |
| Scotland | -47 | 30 | £26,568 | +6.27% | 6 |
| Northern Ireland | - | 18 | £35,000 | - | 2 |
| Wales | - | 9 | £22,000 | - | 4 |
| North East | -11 | 6 | £22,000 | -20.00% | 1 |
1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 18 May 2024, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support in the job title.
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1st Line Support Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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