First Line Support
UK
The median First Line Support salary in the UK is £25,000 per year according to job vacancies posted during the 6 months to 9 June 2024.
The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.
| 6 months to 9 Jun 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 431 | 556 | 732 |
| Rank change year-on-year | +125 | +176 | -62 |
| Permanent jobs requiring a 1st Line Support | 604 | 431 | 616 |
| As % of all permanent jobs advertised in the UK | 0.56% | 0.46% | 0.36% |
| As % of the Job Titles category | 0.59% | 0.51% | 0.37% |
| Number of salaries quoted | 555 | 315 | 556 |
| 10th Percentile | £21,000 | £21,000 | £19,313 |
| 25th Percentile | £22,500 | £22,438 | £20,750 |
| Median annual salary (50th Percentile) | £25,000 | £25,000 | £24,000 |
| Median % change year-on-year | - | +4.17% | +6.67% |
| 75th Percentile | £28,250 | £28,750 | £27,500 |
| 90th Percentile | £33,650 | £30,000 | £30,000 |
| UK excluding London median annual salary | £24,500 | £25,000 | £23,000 |
| % change year-on-year | -2.00% | +8.70% | +4.55% |
All Permanent IT Job Vacancies
UK
The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 102,753 | 84,908 | 164,946 |
| % of permanent jobs with a recognized job title | 94.75% | 91.21% | 95.96% |
| Number of salaries quoted | 72,538 | 55,143 | 85,388 |
| 10th Percentile | £28,500 | £32,500 | £32,500 |
| 25th Percentile | £38,524 | £45,000 | £42,750 |
| Median annual salary (50th Percentile) | £52,500 | £60,000 | £60,000 |
| Median % change year-on-year | -12.50% | - | +9.09% |
| 75th Percentile | £70,000 | £80,000 | £78,750 |
| 90th Percentile | £90,000 | £100,000 | £95,000 |
| UK excluding London median annual salary | £50,000 | £53,500 | £50,296 |
| % change year-on-year | -6.54% | +6.37% | +5.89% |
1st Line Support
Job Vacancy Trend
Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised.
1st Line Support
Salary Trend
3-month moving average salary quoted in jobs citing 1st Line Support.
1st Line Support
Salary Histogram
Salary distribution for jobs citing 1st Line Support over the 6 months to 9 June 2024.
1st Line Support
Top 17 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the UK over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +108 | 536 | £25,000 | - | 73 |
| UK excluding London | +54 | 521 | £24,500 | -2.00% | 71 |
| South East | -9 | 140 | £25,000 | - | 22 |
| Midlands | +30 | 124 | £25,000 | - | 19 |
| North of England | +58 | 99 | £23,500 | -2.08% | 10 |
| Work from Home | +22 | 93 | £27,000 | +8.00% | 17 |
| London | +71 | 75 | £32,500 | +16.07% | 11 |
| East Midlands | -3 | 64 | £25,000 | - | 13 |
| West Midlands | +24 | 60 | £25,000 | +11.51% | 6 |
| North West | +21 | 51 | £24,000 | +2.13% | 6 |
| South West | -4 | 49 | £24,000 | -4.00% | 6 |
| East of England | -17 | 49 | £24,500 | +2.08% | 9 |
| Yorkshire | +70 | 41 | £23,000 | -4.17% | 2 |
| Scotland | -42 | 34 | £25,500 | +2.00% | 4 |
| Northern Ireland | - | 17 | £35,000 | - | 4 |
| Wales | +21 | 9 | £22,000 | -10.20% | |
| North East | -17 | 7 | £22,000 | -20.00% | 2 |
1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 9 June 2024, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support in the job title.
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1st Line Support Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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