Service Manager Jobs

Services Manager
UK

The median Services Manager salary in the UK is £50,000 per year according to job vacancies posted during the 6 months to 9 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 328 463 546
Rank change year-on-year +135 +83 -106
Permanent jobs requiring a Service Manager 898 603 1,041
As % of all permanent jobs advertised in the UK 0.83% 0.65% 0.61%
As % of the Job Titles category 0.87% 0.71% 0.63%
Number of salaries quoted 660 476 866
10th Percentile £35,000 £38,188 £40,563
25th Percentile £40,988 £46,250 £46,250
Median annual salary (50th Percentile) £50,000 £57,500 £55,000
Median % change year-on-year -13.04% +4.55% +4.76%
75th Percentile £63,750 £68,750 £68,750
90th Percentile £77,500 £80,000 £77,500
UK excluding London median annual salary £47,500 £55,000 £51,039
% change year-on-year -13.64% +7.76% +7.45%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 102,753 84,908 164,946
% of permanent jobs with a recognized job title 94.75% 91.21% 95.96%
Number of salaries quoted 72,538 55,143 85,388
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,524 £45,000 £42,750
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,296
% change year-on-year -6.54% +6.37% +5.89%

Service Manager
Job Vacancy Trend

Job postings that featured Service Manager in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Manager in the UK

Service Manager
Salary Trend

3-month moving average salary quoted in jobs citing Service Manager.

Salary trend for Service Manager in the UK

Service Manager
Salary Histogram

Salary distribution for jobs citing Service Manager over the 6 months to 9 June 2024.

Salary histogram for Service Manager in the UK

Service Manager
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the UK over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +146 838 £52,500 -10.45% 224
UK excluding London +65 614 £47,500 -13.64% 167
London +132 253 £65,000 - 62
Work from Home +47 240 £55,000 -4.35% 69
North of England +77 190 £46,750 -6.50% 39
South East +32 131 £47,500 -17.39% 46
Midlands +18 103 £53,635 +11.74% 39
South West +18 102 £45,979 -16.40% 20
Yorkshire +93 92 £51,250 -10.87% 13
North West +11 76 £45,000 -5.26% 19
West Midlands +22 67 £60,000 +16.50% 18
East of England -5 49 £48,250 -8.10% 13
East Midlands -15 34 £37,500 -11.79% 21
Scotland -55 24 £47,500 +2.70% 11
North East +1 22 £45,000 -10.00% 8
Wales +8 14 £35,000 -41.67% 3
Northern Ireland +17 1 £40,000 - 1

Service Manager Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 June 2024, Service Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Manager in the job title.

1 528 (58.80%) Service Delivery
2 343 (38.20%) Social Skills
3 336 (37.42%) ITIL
4 265 (29.51%) Service Management
5 252 (28.06%) Microsoft
6 234 (26.06%) SLA
7 230 (25.61%) Finance
8 185 (20.60%) ITSM
9 182 (20.27%) Mentoring
10 150 (16.70%) ServiceNow
11 128 (14.25%) Customer Service
12 123 (13.70%) Performance Management
13 121 (13.47%) Contract Negotiation
14 119 (13.25%) Inclusion and Diversity
15 113 (12.58%) SaaS
16 112 (12.47%) Law
17 109 (12.14%) Problem-Solving
18 103 (11.47%) Degree
19 102 (11.36%) Microsoft 365
20 99 (11.02%) Incident Management
21 97 (10.80%) Stakeholder Management
22 95 (10.58%) Dell
22 95 (10.58%) Azure
23 86 (9.58%) Continuous Improvement
24 84 (9.35%) Project Management
25 70 (7.80%) Line Management
26 69 (7.68%) Cybersecurity
27 68 (7.57%) Problem Management
28 67 (7.46%) Agile
29 66 (7.35%) Change Management

Service Manager Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (1.22%) Microsoft Exchange
1 11 (1.22%) SharePoint
2 9 (1.00%) Confluence
3 1 (0.11%) CMS
Applications
1 39 (4.34%) Microsoft Office
2 28 (3.12%) Microsoft Excel
3 15 (1.67%) Microsoft PowerPoint
4 1 (0.11%) Photoshop
Business Applications
1 7 (0.78%) Dynamics CRM
2 5 (0.56%) SAP ERP
3 2 (0.22%) iTrent
3 2 (0.22%) Raiser’s Edge
4 1 (0.11%) Oracle EBS
4 1 (0.11%) Oracle ERP
4 1 (0.11%) Remedy ITSM
4 1 (0.11%) SAP HR
4 1 (0.11%) SmartPlant
Cloud Services
1 113 (12.58%) SaaS
2 102 (11.36%) Microsoft 365
3 95 (10.58%) Azure
4 30 (3.34%) Cloud Computing
5 21 (2.34%) AWS
6 19 (2.12%) Power Platform
7 13 (1.45%) Entra ID
8 5 (0.56%) GCP
9 4 (0.45%) Mimecast
10 3 (0.33%) Amazon EC2
10 3 (0.33%) Amazon S3
10 3 (0.33%) AWS Lambda
10 3 (0.33%) MailChimp
10 3 (0.33%) Route 53
10 3 (0.33%) Serverless
10 3 (0.33%) WhatsApp
10 3 (0.33%) Zapier
11 2 (0.22%) Google Docs
11 2 (0.22%) Google Workspace
11 2 (0.22%) PaaS
Communications & Networking
1 23 (2.56%) WAN
2 18 (2.00%) LAN
3 13 (1.45%) Wi-Fi
4 12 (1.34%) Firewall
5 11 (1.22%) DHCP
5 11 (1.22%) DNS
6 7 (0.78%) Internet
6 7 (0.78%) Remote Desktop
7 5 (0.56%) Network Security
7 5 (0.56%) SD-WAN
7 5 (0.56%) VPN
7 5 (0.56%) Wireless
8 3 (0.33%) TCP/IP
8 3 (0.33%) VoIP
8 3 (0.33%) WLAN
9 2 (0.22%) NAS
9 2 (0.22%) VSAT
10 1 (0.11%) Cisco IOS
10 1 (0.11%) Ethernet
10 1 (0.11%) ISDN
Database & Business Intelligence
1 19 (2.12%) Power BI
2 14 (1.56%) SQL Server
3 8 (0.89%) Data Warehouse
4 6 (0.67%) SAP HANA
4 6 (0.67%) SQL Server Reporting Services
5 5 (0.56%) RDBMS
5 5 (0.56%) Relational Database
6 3 (0.33%) Amazon RDS
7 1 (0.11%) Oracle Reports
7 1 (0.11%) PowerPivot
Development Applications
1 12 (1.34%) JIRA
2 2 (0.22%) Bitbucket
2 2 (0.22%) GitLab
General
1 343 (38.20%) Social Skills
2 230 (25.61%) Finance
3 119 (13.25%) Inclusion and Diversity
4 112 (12.47%) Law
5 64 (7.13%) Analytical Skills
6 52 (5.79%) Presentation Skills
7 41 (4.57%) Public Sector
7 41 (4.57%) Retail
8 34 (3.79%) Banking
9 31 (3.45%) Influencing Skills
10 27 (3.01%) Telecoms
11 15 (1.67%) Spanish Language
12 14 (1.56%) Manufacturing
13 12 (1.34%) Legal
13 12 (1.34%) Organisational Skills
14 10 (1.11%) Advertising
14 10 (1.11%) Fire and Rescue
14 10 (1.11%) French Language
14 10 (1.11%) Marketing
15 9 (1.00%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 16 (1.78%) EDI
2 7 (0.78%) Middleware
3 5 (0.56%) CSS
4 4 (0.45%) .NET
5 2 (0.22%) RESTful
6 1 (0.11%) Flash
6 1 (0.11%) HTML
Miscellaneous
1 28 (3.12%) Onboarding
2 23 (2.56%) Self-Motivation
3 17 (1.89%) Driving Licence
4 16 (1.78%) Management Information System
4 16 (1.78%) Virtual Team
5 10 (1.11%) Data Structures
6 9 (1.00%) NHS
6 9 (1.00%) PKI
7 7 (0.78%) CMDB
7 7 (0.78%) Data Centre
7 7 (0.78%) Product Ownership
8 5 (0.56%) Enterprise Software
8 5 (0.56%) Public Cloud
9 4 (0.45%) Cloud Native
9 4 (0.45%) Cyber Threat
9 4 (0.45%) PMI
9 4 (0.45%) Reinsurance
10 3 (0.33%) Cyber Kill Chain
10 3 (0.33%) Mobile App
10 3 (0.33%) Video Conferencing
Operating Systems
1 59 (6.57%) Windows
2 16 (1.78%) Windows Server
3 6 (0.67%) Windows 10
4 4 (0.45%) Android
4 4 (0.45%) Mac OS
5 3 (0.33%) Linux
6 1 (0.11%) Apple iOS
6 1 (0.11%) VMS
6 1 (0.11%) Windows Server 2016
Processes & Methodologies
1 528 (58.80%) Service Delivery
2 336 (37.42%) ITIL
3 265 (29.51%) Service Management
4 185 (20.60%) ITSM
5 182 (20.27%) Mentoring
6 128 (14.25%) Customer Service
7 123 (13.70%) Performance Management
8 121 (13.47%) Contract Negotiation
9 109 (12.14%) Problem-Solving
10 99 (11.02%) Incident Management
11 97 (10.80%) Stakeholder Management
12 86 (9.58%) Continuous Improvement
13 84 (9.35%) Project Management
14 70 (7.80%) Line Management
15 69 (7.68%) Cybersecurity
16 68 (7.57%) Problem Management
17 67 (7.46%) Agile
18 66 (7.35%) Change Management
19 61 (6.79%) Coaching
20 54 (6.01%) People Management
Programming Languages
1 10 (1.11%) C#
1 10 (1.11%) Java
1 10 (1.11%) SQL
2 8 (0.89%) Python
3 4 (0.45%) PowerShell
4 2 (0.22%) JavaScript
Qualifications
1 103 (11.47%) Degree
2 63 (7.02%) ITIL Certification
3 36 (4.01%) Security Cleared
4 22 (2.45%) Cisco Certification
5 20 (2.23%) CCNP
5 20 (2.23%) Computer Science Degree
6 19 (2.12%) CCNA
7 18 (2.00%) Azure Certification
8 13 (1.45%) APMP
8 13 (1.45%) DBS Check
9 12 (1.34%) Microsoft Certification
10 9 (1.00%) SC Cleared
11 6 (0.67%) A+ Certification
11 6 (0.67%) MCP
12 5 (0.56%) PMI Certification
13 4 (0.45%) ITIL Foundation Certificate
13 4 (0.45%) PMP
13 4 (0.45%) PRINCE2 Certification
14 3 (0.33%) MCSE
15 2 (0.22%) BC Cleared
Quality Assurance & Compliance
1 234 (26.06%) SLA
2 38 (4.23%) Cyber Essentials
3 31 (3.45%) ISO/IEC 27001
4 22 (2.45%) GDPR
5 21 (2.34%) Accessibility
6 16 (1.78%) PMO
7 13 (1.45%) QA
8 5 (0.56%) Data Quality
8 5 (0.56%) ISO 22301
8 5 (0.56%) NIST
9 3 (0.33%) Cyber Essentials PLUS
10 2 (0.22%) COBIT
11 1 (0.11%) ISO 9001
11 1 (0.11%) ISO/IEC 20000
11 1 (0.11%) NEBOSH
11 1 (0.11%) NIST 800
11 1 (0.11%) PCI DSS
11 1 (0.11%) SOC 2
System Software
1 34 (3.79%) Active Directory
2 11 (1.22%) IAG
3 5 (0.56%) VMware Infrastructure
4 3 (0.33%) Hyper-V
4 3 (0.33%) Virtual Servers
5 2 (0.22%) VMware Workstation
6 1 (0.11%) Virtual Machines
Systems Management
1 27 (3.01%) Microsoft Intune
2 6 (0.67%) Jamf Pro
3 4 (0.45%) Autotask
4 3 (0.33%) Terraform
5 2 (0.22%) SCCM
6 1 (0.11%) Ansible
6 1 (0.11%) WMI
Vendors
1 252 (28.06%) Microsoft
2 150 (16.70%) ServiceNow
3 95 (10.58%) Dell
4 29 (3.23%) Cisco
5 25 (2.78%) Salesforce
6 19 (2.12%) Apple
7 17 (1.89%) SAP
8 16 (1.78%) Fortinet
9 10 (1.11%) VMware
10 9 (1.00%) Oracle
11 8 (0.89%) Google
12 6 (0.67%) Remedy
13 5 (0.56%) Genesys
13 5 (0.56%) HubSpot
13 5 (0.56%) Meraki
14 4 (0.45%) Computacenter
14 4 (0.45%) ConnectWise
14 4 (0.45%) Qualys
14 4 (0.45%) Sophos
15 3 (0.33%) Citrix