Support Analyst Jobs

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 199 255 304
Rank change year-on-year +56 +49 -52
Permanent jobs requiring a Support Analyst 1,502 1,358 2,338
As % of all permanent jobs advertised in the UK 1.43% 1.43% 1.39%
As % of the Job Titles category 1.51% 1.57% 1.44%
Number of salaries quoted 1,148 1,086 1,920
10th Percentile £24,675 £24,000 £23,000
25th Percentile £27,500 £27,000 £26,250
Median annual salary (50th Percentile) £35,000 £34,000 £32,500
Median % change year-on-year +2.94% +4.62% -
75th Percentile £47,500 £45,000 £43,750
90th Percentile £60,000 £62,500 £56,000
UK excluding London median annual salary £32,000 £30,500 £28,500
% change year-on-year +4.92% +7.02% +0.88%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 99,552 86,380 162,088
% of permanent jobs with a recognized job title 94.85% 91.27% 96.05%
Number of salaries quoted 70,786 55,655 84,889
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,625
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,244
% change year-on-year -6.54% +6.48% +5.78%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 1 June 2024.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +67 1,363 £35,000 - 203
UK excluding London +42 1,033 £32,000 +4.92% 151
London +72 440 £45,000 +9.09% 67
Work from Home +12 422 £41,936 +15.68% 62
South East +49 311 £32,500 +6.56% 27
North of England +44 235 £31,250 -8.09% 41
Midlands +4 174 £31,000 -1.59% 25
North West +13 136 £31,750 -9.29% 23
South West -15 102 £33,250 +10.83% 30
East of England +31 99 £30,000 +5.26% 15
West Midlands -14 99 £34,500 +6.15% 11
Yorkshire +65 93 £31,500 -1.56% 15
East Midlands +9 75 £27,000 - 14
Scotland -52 64 £35,000 +22.81% 17
Wales +2 45 £40,000 +33.33% 7
North East -12 6 £30,500 -18.67% 4
Northern Ireland +18 3 £31,500 -7.35% 1
Channel Islands - 1 - -

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 1 June 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 497 (33.09%) Social Skills
2 491 (32.69%) Windows
3 470 (31.29%) Microsoft
4 380 (25.30%) Microsoft 365
5 361 (24.03%) Active Directory
6 359 (23.90%) SQL
7 331 (22.04%) Customer Service
8 327 (21.77%) Problem-Solving
9 313 (20.84%) ITIL
10 292 (19.44%) Finance
11 251 (16.71%) Microsoft Office
12 250 (16.64%) Azure
13 223 (14.85%) Degree
14 214 (14.25%) Windows 10
15 201 (13.38%) Analytical Skills
16 188 (12.52%) SLA
17 172 (11.45%) Incident Management
18 166 (11.05%) Microsoft Exchange
19 159 (10.59%) Linux
20 149 (9.92%) ITSM
21 133 (8.85%) Windows Server
22 131 (8.72%) SQL Server
23 130 (8.66%) Oracle
24 126 (8.39%) Service Management
24 126 (8.39%) Unix
25 117 (7.79%) ERP
26 116 (7.72%) SharePoint
27 106 (7.06%) Security Cleared
28 97 (6.46%) VMware
29 92 (6.13%) DNS

Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 166 (11.05%) Microsoft Exchange
2 116 (7.72%) SharePoint
3 70 (4.66%) WebLogic
4 44 (2.93%) Oracle Service Bus
5 10 (0.67%) CMS
6 9 (0.60%) Confluence
7 8 (0.53%) IIS
8 4 (0.27%) Exchange Server 2010
8 4 (0.27%) Exchange Server 2013
8 4 (0.27%) Skype for Business
9 3 (0.20%) Apache
9 3 (0.20%) EPiServer
9 3 (0.20%) GlassFish
9 3 (0.20%) JBoss
9 3 (0.20%) Moodle
9 3 (0.20%) Oracle Workflow
9 3 (0.20%) Tomcat
10 2 (0.13%) WebSphere
11 1 (0.067%) SharePoint 2013
11 1 (0.067%) WordPress
Applications
1 251 (16.71%) Microsoft Office
2 87 (5.79%) Microsoft Excel
3 51 (3.40%) MS Visio
4 9 (0.60%) Microsoft PowerPoint
5 6 (0.40%) LightWave 3D
6 2 (0.13%) Spreadsheet
7 1 (0.067%) Microsoft Project
7 1 (0.067%) Trello
Business Applications
1 51 (3.40%) Dynamics CRM
2 44 (2.93%) Remedy ITSM
3 21 (1.40%) Dynamics NAV
4 14 (0.93%) Dynamics GP
5 13 (0.87%) Elite 3E
6 12 (0.80%) Fidessa
6 12 (0.80%) PlanetPress Connect
6 12 (0.80%) SAP S/4HANA
7 11 (0.73%) NEC Housing
8 9 (0.60%) Endur
9 7 (0.47%) Oracle ERP
10 6 (0.40%) Infor SunSystems
10 6 (0.40%) ION MarketView
11 5 (0.33%) NetSuite
11 5 (0.33%) Oracle Cash Management
12 4 (0.27%) Dynamics AX
12 4 (0.27%) ION Anvil
12 4 (0.27%) Oracle EBS R12
13 3 (0.20%) Carpe Diem
13 3 (0.20%) iTrent
Cloud Services
1 380 (25.30%) Microsoft 365
2 250 (16.64%) Azure
3 78 (5.19%) Entra ID
4 73 (4.86%) Dynamics 365
5 48 (3.20%) SaaS
6 47 (3.13%) AWS
6 47 (3.13%) Power Platform
7 17 (1.13%) Google Workspace
8 15 (1.00%) Power Automate
9 14 (0.93%) WhatsApp
10 12 (0.80%) OneDrive
11 11 (0.73%) Mimecast
12 10 (0.67%) PowerApps
13 8 (0.53%) GCP
14 6 (0.40%) Azure Data Factory
15 5 (0.33%) Amazon CloudWatch
15 5 (0.33%) Google Sheets
15 5 (0.33%) IaaS
16 4 (0.27%) Azure DevOps
16 4 (0.27%) PaaS
Communications & Networking
1 92 (6.13%) DNS
2 83 (5.53%) Firewall
3 81 (5.39%) DHCP
4 70 (4.66%) WAN
5 64 (4.26%) LAN
6 53 (3.53%) TCP/IP
7 49 (3.26%) VPN
8 38 (2.53%) Internet
9 31 (2.06%) Wi-Fi
10 28 (1.86%) VoIP
11 21 (1.40%) Wireless
12 15 (1.00%) WLAN
13 13 (0.87%) Remote Desktop
13 13 (0.87%) VLAN
14 12 (0.80%) FIX Connectivity
15 11 (0.73%) Cisco IOS
16 9 (0.60%) Network Security
17 8 (0.53%) Intranet
18 6 (0.40%) Broadband
18 6 (0.40%) SD-WAN
Database & Business Intelligence
1 131 (8.72%) SQL Server
2 57 (3.79%) Oracle Database
3 44 (2.93%) Oracle Database 10g
3 44 (2.93%) Oracle Database 11g
3 44 (2.93%) VLDB
4 32 (2.13%) Power BI
5 26 (1.73%) Elasticsearch
6 25 (1.66%) SQL Server Reporting Services
7 23 (1.53%) SQL Server Integration Services
8 15 (1.00%) Data Warehouse
8 15 (1.00%) MySQL
9 11 (0.73%) Oracle Reports
10 8 (0.53%) Relational Database
11 6 (0.40%) Amazon RDS
12 5 (0.33%) BusinessObjects
13 3 (0.20%) Crystal Reports
13 3 (0.20%) Oracle Database 12c
13 3 (0.20%) SAP HANA
13 3 (0.20%) Tableau
14 2 (0.13%) NoSQL
Development Applications
1 42 (2.80%) JIRA
2 14 (0.93%) Eclipse
3 12 (0.80%) SQL Server Management Studio (SSMS)
4 5 (0.33%) Visual Studio
5 3 (0.20%) Jenkins
5 3 (0.20%) Octopus Deploy
5 3 (0.20%) TeamCity
5 3 (0.20%) Toad
6 2 (0.13%) Postman
General
1 497 (33.09%) Social Skills
2 292 (19.44%) Finance
3 201 (13.38%) Analytical Skills
4 87 (5.79%) Law
5 71 (4.73%) Legal
6 69 (4.59%) Manufacturing
7 63 (4.19%) Banking
8 57 (3.79%) Front Office
9 51 (3.40%) Retail
10 37 (2.46%) Telecoms
11 34 (2.26%) Marketing
12 27 (1.80%) Public Sector
13 25 (1.66%) Inclusion and Diversity
14 22 (1.46%) Police
15 19 (1.26%) Military
16 17 (1.13%) Back Office
17 16 (1.07%) Organisational Skills
18 13 (0.87%) Billing
19 12 (0.80%) Presentation Skills
20 10 (0.67%) Documentation Skills
Libraries, Frameworks & Software Standards
1 36 (2.40%) .NET
2 32 (2.13%) FIX Protocol
3 26 (1.73%) J2EE
3 26 (1.73%) Java EE
3 26 (1.73%) Spring
4 11 (0.73%) HTML
4 11 (0.73%) Oracle Fusion
5 10 (0.67%) REST
6 8 (0.53%) Web Services
7 7 (0.47%) ASP.NET
7 7 (0.47%) JSON
8 6 (0.40%) Middleware
8 6 (0.40%) OLE
9 5 (0.33%) LDAP
9 5 (0.33%) XML
10 4 (0.27%) .NET Framework
10 4 (0.27%) CSS
10 4 (0.27%) SAML
11 3 (0.20%) SOAP
11 3 (0.20%) Software Packaging
Miscellaneous
1 44 (2.93%) Driving Licence
2 38 (2.53%) Management Information System
3 37 (2.46%) Self-Motivation
4 32 (2.13%) Onboarding
5 30 (2.00%) Video Conferencing
6 20 (1.33%) Enterprise Software
7 17 (1.13%) Product Ownership
8 15 (1.00%) Foreign Exchange (FX)
8 15 (1.00%) Replication
9 12 (0.80%) Eurex
9 12 (0.80%) Mobile App
10 11 (0.73%) Analytical Mindset
10 11 (0.73%) iPad
10 11 (0.73%) iPhone
10 11 (0.73%) Smartphone
11 8 (0.53%) Equities
11 8 (0.53%) Housing Association
11 8 (0.53%) Life Science
12 7 (0.47%) Blackberry
12 7 (0.47%) e-Learning
Operating Systems
1 491 (32.69%) Windows
2 214 (14.25%) Windows 10
3 159 (10.59%) Linux
4 133 (8.85%) Windows Server
5 126 (8.39%) Unix
6 59 (3.93%) Solaris
7 52 (3.46%) Apple iOS
8 39 (2.60%) Android
9 30 (2.00%) Windows Server 2019
10 29 (1.93%) Mac OS
11 21 (1.40%) Windows Server 2016
12 20 (1.33%) Mac OS X
13 18 (1.20%) Windows 7
14 14 (0.93%) Windows Server 2012
15 13 (0.87%) CentOS
16 12 (0.80%) Ubuntu
17 8 (0.53%) Windows Server 2008
18 6 (0.40%) Red Hat Enterprise Linux
19 3 (0.20%) AIX
20 2 (0.13%) Windows Vista
Processes & Methodologies
1 331 (22.04%) Customer Service
2 327 (21.77%) Problem-Solving
3 313 (20.84%) ITIL
4 172 (11.45%) Incident Management
5 149 (9.92%) ITSM
6 126 (8.39%) Service Management
7 117 (7.79%) ERP
8 86 (5.73%) Actionable Insight
9 85 (5.66%) Change Management
10 81 (5.39%) CRM
11 80 (5.33%) Service Delivery
12 63 (4.19%) Release Management
13 62 (4.13%) Agile
14 54 (3.60%) Continuous Improvement
15 53 (3.53%) Problem Management
16 52 (3.46%) Performance Monitoring
16 52 (3.46%) Performance Tuning
17 48 (3.20%) Cybersecurity
18 46 (3.06%) Business Intelligence
19 44 (2.93%) Capacity Planning
Programming Languages
1 359 (23.90%) SQL
2 61 (4.06%) PL/SQL
3 58 (3.86%) PowerShell
4 55 (3.66%) T-SQL
5 44 (2.93%) Java
6 32 (2.13%) Shell Script
7 28 (1.86%) C#
8 26 (1.73%) JavaScript
8 26 (1.73%) Python
9 19 (1.26%) Bash
10 18 (1.20%) Perl
11 12 (0.80%) Ruby
12 10 (0.67%) VBA
13 6 (0.40%) C
14 5 (0.33%) PHP
15 4 (0.27%) R
16 3 (0.20%) XPath
17 2 (0.13%) COBOL
17 2 (0.13%) VB
18 1 (0.067%) VB.NET
Qualifications
1 223 (14.85%) Degree
2 106 (7.06%) Security Cleared
3 81 (5.39%) SC Cleared
4 37 (2.46%) Microsoft Certification
5 25 (1.66%) A+ Certification
6 23 (1.53%) Computer Science Degree
7 14 (0.93%) CISM
7 14 (0.93%) CISSP
7 14 (0.93%) GCIA
7 14 (0.93%) GCIH
7 14 (0.93%) GREM
8 11 (0.73%) DV Cleared
9 10 (0.67%) DBS Check
9 10 (0.67%) ITIL Certification
9 10 (0.67%) MCP
10 8 (0.53%) MCSA
11 7 (0.47%) MCDST
11 7 (0.47%) NVQ Level 3
11 7 (0.47%) PRINCE2 Practitioner
12 6 (0.40%) Network+ Certification
Quality Assurance & Compliance
1 188 (12.52%) SLA
2 13 (0.87%) ISO/IEC 27001
3 12 (0.80%) Cyber Essentials
4 11 (0.73%) PMO
5 9 (0.60%) Data Quality
6 5 (0.33%) QA
7 4 (0.27%) GDPR
8 3 (0.20%) Disclosure Scotland
8 3 (0.20%) ISO 9001
9 2 (0.13%) PCI DSS
9 2 (0.13%) Sarbanes-Oxley
10 1 (0.067%) Accessibility
10 1 (0.067%) Cyber Essentials PLUS
10 1 (0.067%) HMG Security Policy Framework
System Software
1 361 (24.03%) Active Directory
2 66 (4.39%) VMware Infrastructure
3 44 (2.93%) Oracle RAC
4 26 (1.73%) Hyper-V
5 15 (1.00%) Virtual Desktop
6 7 (0.47%) vSphere
6 7 (0.47%) XenApp
6 7 (0.47%) XenDesktop
7 5 (0.33%) VMware Workstation
8 4 (0.27%) Microsoft Virtual Server
8 4 (0.27%) Virtual Servers
8 4 (0.27%) VMware ESXi
9 3 (0.20%) Terminal Services
10 2 (0.13%) Virtual Machines
Systems Management
1 91 (6.06%) Microsoft Intune
2 68 (4.53%) SCCM
3 44 (2.93%) Data Guard
3 44 (2.93%) Oracle RMAN
4 31 (2.06%) Single Sign-On
5 26 (1.73%) OpenSSO
6 24 (1.60%) Jamf Pro
7 8 (0.53%) Control-M
7 8 (0.53%) WSUS
8 6 (0.40%) PaperCut
9 5 (0.33%) Grafana
9 5 (0.33%) Progress Chef
9 5 (0.33%) Systems Management Server (SMS)
10 4 (0.27%) Backup Exec
10 4 (0.27%) McAfee ePO
10 4 (0.27%) WhatsUp Gold
11 3 (0.20%) FortiGate
11 3 (0.20%) Nessus
11 3 (0.20%) Oracle Statspack
11 3 (0.20%) ZENworks
Vendors
1 470 (31.29%) Microsoft
2 130 (8.66%) Oracle
3 97 (6.46%) VMware
4 74 (4.93%) Remedy
5 65 (4.33%) Cisco
6 47 (3.13%) Citrix
6 47 (3.13%) Sun
7 46 (3.06%) ServiceNow
8 41 (2.73%) Bloomberg
9 33 (2.20%) Apple
10 30 (2.00%) Dell
10 30 (2.00%) SAP
11 28 (1.86%) ION Trading
12 27 (1.80%) Veeam
13 25 (1.66%) Google
14 19 (1.26%) Palo Alto
15 18 (1.20%) iManage
15 18 (1.20%) Red Hat
16 17 (1.13%) HP
17 16 (1.07%) Sage