IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £30,000 per year according to job vacancies posted during the 6 months to 9 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 250 403 635
Rank change year-on-year +153 +232 -204
Permanent jobs requiring an IT Support Engineer 1,159 798 726
As % of all permanent jobs advertised in the UK 1.17% 0.79% 0.46%
As % of the Job Titles category 1.24% 0.86% 0.48%
Number of salaries quoted 1,073 603 668
10th Percentile £23,000 £25,000 £22,500
25th Percentile £25,750 £26,250 £26,250
Median annual salary (50th Percentile) £30,000 £32,500 £31,000
Median % change year-on-year -7.69% +4.84% +3.33%
75th Percentile £35,750 £37,000 £36,250
90th Percentile £43,000 £43,250 £43,750
UK excluding London median annual salary £30,000 £30,000 £30,000
% change year-on-year - - +7.14%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,776 92,678 150,788
% of permanent jobs with a recognized job title 94.62% 91.45% 96.10%
Number of salaries quoted 67,209 58,362 84,200
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

IT Support Engineer
Job Vacancy Trend

Job postings that featured IT Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support Engineer in the UK

IT Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing IT Support Engineer.

Salary trend for IT Support Engineer in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 9 May 2024.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +161 1,067 £30,000 -7.69% 185
UK excluding London +137 1,039 £30,000 - 148
South East +111 283 £30,000 - 31
Work from Home +116 237 £32,500 - 39
North of England +78 201 £29,000 -3.33% 37
Midlands +80 184 £28,500 +3.64% 31
East of England +72 146 £29,500 -5.98% 15
South West +17 145 £30,000 -6.25% 27
West Midlands +75 110 £28,500 +4.59% 12
London +4 108 £34,000 -4.90% 40
North West +42 99 £26,500 -24.29% 15
East Midlands +15 69 £30,000 +9.09% 19
Yorkshire +67 66 £30,000 +9.09% 17
Wales +40 38 £27,500 -12.00% 4
Scotland -56 38 £27,500 - 3
North East +24 36 £32,500 -3.34% 6
Northern Ireland +26 4 £30,000 -11.11% 1

IT Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 May 2024, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 735 (63.42%) Windows
2 700 (60.40%) Microsoft 365
3 628 (54.18%) Microsoft
4 559 (48.23%) Active Directory
5 421 (36.32%) Azure
6 400 (34.51%) Social Skills
7 353 (30.46%) Windows Server
8 279 (24.07%) Firewall
9 274 (23.64%) Customer Service
10 228 (19.67%) Microsoft Exchange
11 224 (19.33%) Windows 10
12 214 (18.46%) Problem-Solving
13 202 (17.43%) Microsoft Office
14 201 (17.34%) VMware
15 173 (14.93%) ITIL
16 165 (14.24%) SharePoint
16 165 (14.24%) Hyper-V
17 156 (13.46%) Entra ID
18 144 (12.42%) VMware Infrastructure
19 141 (12.17%) Microsoft Intune
20 123 (10.61%) DNS
21 115 (9.92%) Driving Licence
22 106 (9.15%) SQL
22 106 (9.15%) Wi-Fi
23 99 (8.54%) DHCP
24 97 (8.37%) SQL Server
25 95 (8.20%) Linux
25 95 (8.20%) VPN
26 94 (8.11%) Citrix
26 94 (8.11%) Degree

IT Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 228 (19.67%) Microsoft Exchange
2 165 (14.24%) SharePoint
3 17 (1.47%) Exchange Server 2013
4 12 (1.04%) Confluence
5 11 (0.95%) Exchange Server 2010
6 9 (0.78%) Exchange Server 2007
7 6 (0.52%) Exchange Server 2000
8 5 (0.43%) IIS
9 4 (0.35%) Jupyter
10 3 (0.26%) SAS
10 3 (0.26%) WordPress
11 2 (0.17%) Blackberry Enterprise Server
11 2 (0.17%) CMS
11 2 (0.17%) Exchange Server 2003
11 2 (0.17%) Skype for Business
12 1 (0.086%) Apache
12 1 (0.086%) Site Server
12 1 (0.086%) Tomcat
Applications
1 202 (17.43%) Microsoft Office
2 42 (3.62%) Microsoft Excel
3 7 (0.60%) Spreadsheet
4 4 (0.35%) Microsoft Project
5 3 (0.26%) SPSS
6 1 (0.086%) Microsoft PowerPoint
Business Applications
1 5 (0.43%) Sage X3
2 2 (0.17%) Oracle Receivables
3 1 (0.086%) Carpe Diem
3 1 (0.086%) Dynamics AX
3 1 (0.086%) Dynamics CRM
3 1 (0.086%) Elite 3E
3 1 (0.086%) Remedy ITSM
3 1 (0.086%) SAP ERP
Cloud Services
1 700 (60.40%) Microsoft 365
2 421 (36.32%) Azure
3 156 (13.46%) Entra ID
4 57 (4.92%) AWS
5 45 (3.88%) OneDrive
6 20 (1.73%) Google Workspace
7 19 (1.64%) Mimecast
8 9 (0.78%) Amazon EC2
9 7 (0.60%) Serverless
10 6 (0.52%) Cloud Computing
10 6 (0.52%) WhatsApp
11 5 (0.43%) IaaS
11 5 (0.43%) iTunes
11 5 (0.43%) Power Platform
12 4 (0.35%) PaaS
12 4 (0.35%) SaaS
13 3 (0.26%) Dropbox
13 3 (0.26%) GCP
13 3 (0.26%) Rubrik
14 2 (0.17%) Microsoft Purview
Communications & Networking
1 279 (24.07%) Firewall
2 123 (10.61%) DNS
3 106 (9.15%) Wi-Fi
4 99 (8.54%) DHCP
5 95 (8.20%) VPN
6 85 (7.33%) VoIP
6 85 (7.33%) Wireless
7 74 (6.38%) TCP/IP
8 63 (5.44%) WAN
9 60 (5.18%) SAN
10 56 (4.83%) VLAN
11 54 (4.66%) LAN
12 35 (3.02%) Internet
13 28 (2.42%) Remote Desktop
14 18 (1.55%) NAS
15 17 (1.47%) Network Security
16 16 (1.38%) Unified Communications
17 12 (1.04%) SSL
18 11 (0.95%) Broadband
18 11 (0.95%) PBX
Database & Business Intelligence
1 97 (8.37%) SQL Server
2 36 (3.11%) Amazon RDS
3 18 (1.55%) MySQL
4 8 (0.69%) MariaDB
5 4 (0.35%) DB2
5 4 (0.35%) Metabase
6 3 (0.26%) Big Data
6 3 (0.26%) EDRMS
6 3 (0.26%) Power BI
7 2 (0.17%) Crystal Reports
7 2 (0.17%) Oracle Reports
8 1 (0.086%) Electronic Patient Records
Development Applications
1 25 (2.16%) JIRA
2 4 (0.35%) Visual Studio Code
3 2 (0.17%) MSI
3 2 (0.17%) Visual Studio
4 1 (0.086%) Atlassian Bamboo
4 1 (0.086%) Bitbucket
4 1 (0.086%) Jenkins
General
1 400 (34.51%) Social Skills
2 79 (6.82%) Organisational Skills
3 58 (5.00%) Finance
4 54 (4.66%) Telecoms
5 51 (4.40%) Analytical Skills
6 50 (4.31%) Law
7 33 (2.85%) Inclusion and Diversity
8 31 (2.67%) Legal
9 30 (2.59%) Manufacturing
10 29 (2.50%) Retail
11 20 (1.73%) Documentation Skills
12 18 (1.55%) Games
13 15 (1.29%) Marketing
14 12 (1.04%) Banking
15 11 (0.95%) Back Office
16 9 (0.78%) Advertising
17 7 (0.60%) Public Sector
18 2 (0.17%) Automotive
18 2 (0.17%) Electronics
18 2 (0.17%) Publishing
Libraries, Frameworks & Software Standards
1 8 (0.69%) ADSI
1 8 (0.69%) LDAP
2 5 (0.43%) Kafka
3 4 (0.35%) Cocoa
4 3 (0.26%) .NET
4 3 (0.26%) LAMP
5 2 (0.17%) CSS
5 2 (0.17%) HTML
5 2 (0.17%) V-Ray
6 1 (0.086%) EDI
6 1 (0.086%) RESTEasy
6 1 (0.086%) SAML
Miscellaneous
1 115 (9.92%) Driving Licence
2 42 (3.62%) Self-Motivation
3 38 (3.28%) Replication
4 26 (2.24%) EPoS
5 25 (2.16%) Enterprise Storage
6 23 (1.98%) Fat Client
6 23 (1.98%) Thin Client
7 21 (1.81%) Management Information System
8 20 (1.73%) Data Centre
9 17 (1.47%) Onboarding
10 16 (1.38%) CCTV
11 15 (1.29%) iPad
12 13 (1.12%) Social Media
12 13 (1.12%) Video Conferencing
13 9 (0.78%) iPhone
14 8 (0.69%) Client/Server
14 8 (0.69%) Public Cloud
15 7 (0.60%) Life Science
16 6 (0.52%) Apple TV
17 5 (0.43%) Hybrid Cloud
Operating Systems
1 735 (63.42%) Windows
2 353 (30.46%) Windows Server
3 224 (19.33%) Windows 10
4 95 (8.20%) Linux
5 73 (6.30%) Mac OS
6 69 (5.95%) Windows Server 2016
7 57 (4.92%) Windows Server 2019
8 53 (4.57%) Windows Server 2012
9 52 (4.49%) Android
10 46 (3.97%) Apple iOS
11 30 (2.59%) Windows 7
12 21 (1.81%) Mac OS X
13 19 (1.64%) Windows Server 2008
14 13 (1.12%) Windows 8
15 9 (0.78%) Unix
16 7 (0.60%) CentOS
17 5 (0.43%) Windows Server 2003
18 4 (0.35%) Debian
19 3 (0.26%) Red Hat Enterprise Linux
19 3 (0.26%) VMS
Processes & Methodologies
1 274 (23.64%) Customer Service
2 214 (18.46%) Problem-Solving
3 173 (14.93%) ITIL
4 81 (6.99%) Cybersecurity
5 74 (6.38%) Infrastructure Engineering
6 56 (4.83%) Service Delivery
7 51 (4.40%) Project Delivery
8 45 (3.88%) Incident Management
9 38 (3.28%) Asset Management
9 38 (3.28%) Continuous Improvement
10 37 (3.19%) Agile
10 37 (3.19%) Remote Monitoring and Management
11 36 (3.11%) Change Management
12 35 (3.02%) Project Planning
13 34 (2.93%) Migration
14 33 (2.85%) Disaster Recovery
15 31 (2.67%) Time Management
16 28 (2.42%) Customer Experience
17 26 (2.24%) Service Management
18 22 (1.90%) ERP
Programming Languages
1 106 (9.15%) SQL
2 61 (5.26%) PowerShell
3 7 (0.60%) PHP
3 7 (0.60%) Python
4 6 (0.52%) Bash
5 5 (0.43%) Java
5 5 (0.43%) VB
6 2 (0.17%) C++
7 1 (0.086%) C#
7 1 (0.086%) Perl
Qualifications
1 94 (8.11%) Degree
2 84 (7.25%) Microsoft Certification
3 47 (4.06%) DBS Check
4 38 (3.28%) Cisco Certification
5 37 (3.19%) CCNA
6 32 (2.76%) Network+ Certification
7 25 (2.16%) Azure Certification
8 21 (1.81%) A+ Certification
9 18 (1.55%) MCSE
10 16 (1.38%) MCP
11 11 (0.95%) CompTIA Security+
11 11 (0.95%) Security Cleared
12 10 (0.86%) ITIL Certification
13 9 (0.78%) MCSA
14 7 (0.60%) ITIL Foundation Certificate
15 6 (0.52%) DV Cleared
15 6 (0.52%) SC Cleared
16 3 (0.26%) Computer Science Degree
17 2 (0.17%) CCNP
17 2 (0.17%) MCITP
Quality Assurance & Compliance
1 79 (6.82%) SLA
2 30 (2.59%) GDPR
3 15 (1.29%) Cyber Essentials
4 11 (0.95%) ISO/IEC 27001
5 2 (0.17%) NIST
6 1 (0.086%) Accessibility
6 1 (0.086%) Cyber Essentials PLUS
6 1 (0.086%) PCI DSS
System Software
1 559 (48.23%) Active Directory
2 165 (14.24%) Hyper-V
3 144 (12.42%) VMware Infrastructure
4 29 (2.50%) VMware ESXi
5 21 (1.81%) Virtual Desktop
6 12 (1.04%) vSphere
7 10 (0.86%) Virtual Machines
8 9 (0.78%) Terminal Services
9 8 (0.69%) Docker
10 6 (0.52%) Virtual Servers
11 4 (0.35%) Citrix Hypervisor
11 4 (0.35%) Firmware
12 3 (0.26%) XenApp
13 2 (0.17%) pfSense
13 2 (0.17%) VMware Workstation
14 1 (0.086%) BitLocker
14 1 (0.086%) Microsoft App-V
14 1 (0.086%) NFS
14 1 (0.086%) Terminal Server
14 1 (0.086%) Xen
Systems Management
1 141 (12.17%) Microsoft Intune
2 58 (5.00%) SCCM
3 13 (1.12%) Cisco CUCM
3 13 (1.12%) ServiceCenter
4 11 (0.95%) Jamf Pro
5 6 (0.52%) Kubernetes
5 6 (0.52%) Opsgenie
6 5 (0.43%) WSUS
7 4 (0.35%) Backup Exec
8 3 (0.26%) Active Directory Federation Services
8 3 (0.26%) FortiGate
8 3 (0.26%) NetCrunch
9 2 (0.17%) Grafana
9 2 (0.17%) Prometheus
9 2 (0.17%) Single Sign-On
9 2 (0.17%) vCenter Server
10 1 (0.086%) Ansible
10 1 (0.086%) Progress Chef
10 1 (0.086%) Puppet
10 1 (0.086%) ZABBIX
Vendors
1 628 (54.18%) Microsoft
2 201 (17.34%) VMware
3 94 (8.11%) Citrix
4 79 (6.82%) Cisco
5 77 (6.64%) Apple
5 77 (6.64%) Veeam
6 50 (4.31%) Sophos
7 44 (3.80%) HP
8 30 (2.59%) Meraki
9 28 (2.42%) ConnectWise
9 28 (2.42%) Draytek
10 23 (1.98%) Barracuda Networks
10 23 (1.98%) Google
11 19 (1.64%) Aruba
12 16 (1.38%) Dell
12 16 (1.38%) Fortinet
12 16 (1.38%) Palo Alto
13 13 (1.12%) WatchGuard
14 12 (1.04%) Mitel
15 9 (0.78%) Acronis