ITIL (Information Technology Infrastructure Library)
UK

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 23 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 54 54 78
Rank change year-on-year 0 +24 -18
Permanent jobs citing ITIL 4,477 5,324 7,571
As % of all permanent jobs advertised in the UK 4.44% 5.40% 4.62%
As % of the Processes & Methodologies category 5.23% 5.65% 4.82%
Number of salaries quoted 3,498 3,842 5,613
10th Percentile £27,500 £28,000 £27,000
25th Percentile £34,000 £35,000 £35,000
Median annual salary (50th Percentile) £48,963 £47,500 £48,000
Median % change year-on-year +3.08% -1.04% +4.35%
75th Percentile £62,500 £63,750 £62,500
90th Percentile £75,988 £77,500 £75,000
UK excluding London median annual salary £44,000 £45,000 £44,623
% change year-on-year -2.22% +0.84% +5.00%

All Process and Methodology Skills
UK

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 85,549 94,155 156,986
As % of all permanent jobs advertised in the UK 84.76% 95.59% 95.83%
Number of salaries quoted 60,063 55,401 82,663
10th Percentile £29,250 £34,000 £33,500
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £61,000 £60,000
Median % change year-on-year -9.84% +1.67% +9.09%
75th Percentile £72,500 £81,250 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +10.53%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

3-month moving average salary quoted in jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

Salary distribution for jobs citing ITIL over the 6 months to 23 May 2024.

Salary histogram for ITIL in the UK

ITIL
Top 19 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 23 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +9 4,136 £48,000 +1.05% 976
UK excluding London +1 3,292 £44,000 -2.22% 788
Work from Home +12 1,632 £54,000 +2.86% 401
London +12 1,078 £60,000 +9.09% 335
North of England +22 918 £42,500 +6.25% 156
South East +4 833 £50,000 +9.65% 258
Midlands -8 561 £42,500 -7.31% 130
North West +10 472 £43,500 -3.33% 83
South West +4 448 £47,500 +5.56% 105
West Midlands -10 386 £47,500 - 79
East of England +13 309 £37,500 -25.00% 82
Yorkshire +28 293 £42,500 +6.25% 52
East Midlands +8 173 £32,500 -18.75% 47
North East +8 153 £35,000 -7.28% 25
Scotland -41 140 £45,000 -5.37% 48
Wales -36 57 £50,000 +32.45% 26
Northern Ireland +10 16 £29,500 -17.48% 5
Isle of Man - 13 £50,000 - 3
Channel Islands 0 4 £85,000 -5.56%

ITIL
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 479 (10.70%) Microsoft Exchange
2 311 (6.95%) SharePoint
3 39 (0.87%) CMS
4 36 (0.80%) Confluence
5 31 (0.69%) Skype for Business
6 26 (0.58%) IIS
6 26 (0.58%) WebLogic
7 18 (0.40%) OpenStack
8 9 (0.20%) IBM Notes
9 7 (0.16%) Apache
9 7 (0.16%) Exchange Server 2013
9 7 (0.16%) WebSphere
10 6 (0.13%) EPiServer
10 6 (0.13%) Exchange Server 2000
10 6 (0.13%) Oracle Workflow
10 6 (0.13%) SharePoint 2010
11 5 (0.11%) ArcGIS
11 5 (0.11%) Exchange Server 2010
11 5 (0.11%) SAS
11 5 (0.11%) SharePoint 2013
Applications
1 518 (11.57%) Microsoft Office
2 159 (3.55%) Microsoft Excel
3 55 (1.23%) Microsoft PowerPoint
4 36 (0.80%) MS Visio
5 21 (0.47%) Microsoft Project
6 11 (0.25%) Trello
7 5 (0.11%) Spreadsheet
8 4 (0.089%) SPSS
9 3 (0.067%) Chatbot
10 2 (0.045%) CATIA
10 2 (0.045%) NASTRAN
11 1 (0.022%) Adobe Creative Suite
Business Applications
1 81 (1.81%) Dynamics CRM
2 41 (0.92%) NEC Housing
3 33 (0.74%) Remedy ITSM
4 32 (0.71%) Sparx Enterprise Architect
5 17 (0.38%) Fidessa
6 16 (0.36%) PlanetPress Connect
7 13 (0.29%) Infor SunSystems
7 13 (0.29%) iTrent
8 10 (0.22%) NetSuite
8 10 (0.22%) SAP S/4HANA
9 9 (0.20%) Dynamics NAV
9 9 (0.20%) SAP CX
10 8 (0.18%) Oracle EBS
11 7 (0.16%) Dynamics GP
11 7 (0.16%) Elite 3E
12 6 (0.13%) Aladdin
12 6 (0.13%) Oracle Cash Management
12 6 (0.13%) thinkFolio
12 6 (0.13%) Workday HCM
13 5 (0.11%) Oracle ERP
Cloud Services
1 1,316 (29.39%) Microsoft 365
2 1,243 (27.76%) Azure
3 340 (7.59%) AWS
4 316 (7.06%) Entra ID
5 212 (4.74%) Power Platform
6 170 (3.80%) SaaS
7 152 (3.40%) IaaS
8 131 (2.93%) Azure DevOps
9 111 (2.48%) PaaS
10 100 (2.23%) OneDrive
11 80 (1.79%) PowerApps
12 71 (1.59%) Cloud Computing
13 70 (1.56%) GCP
14 69 (1.54%) Power Automate
15 60 (1.34%) Dynamics 365
16 47 (1.05%) Mimecast
17 36 (0.80%) OpenShift
17 36 (0.80%) WhatsApp
18 33 (0.74%) Nutanix
19 27 (0.60%) Azure Data Factory
Communications & Networking
1 511 (11.41%) Firewall
2 421 (9.40%) DNS
3 336 (7.51%) WAN
4 331 (7.39%) LAN
5 327 (7.30%) DHCP
6 247 (5.52%) TCP/IP
7 208 (4.65%) VPN
8 165 (3.69%) SAN
9 151 (3.37%) Wireless
10 128 (2.86%) Network Security
11 124 (2.77%) Wi-Fi
12 90 (2.01%) VoIP
13 80 (1.79%) VLAN
14 71 (1.59%) SD-WAN
15 69 (1.54%) Internet
16 60 (1.34%) Remote Desktop
17 57 (1.27%) MPLS
18 48 (1.07%) Cisco IOS
19 47 (1.05%) WLAN
20 43 (0.96%) Skype
Database & Business Intelligence
1 275 (6.14%) SQL Server
2 126 (2.81%) Power BI
3 75 (1.68%) Relational Database
4 68 (1.52%) Data Warehouse
5 56 (1.25%) MySQL
6 55 (1.23%) Amazon RDS
7 53 (1.18%) Oracle Database
8 48 (1.07%) SQL Server Reporting Services
9 45 (1.01%) SQL Server Integration Services
10 33 (0.74%) Azure SQL Database
11 30 (0.67%) PostgreSQL
12 27 (0.60%) Elasticsearch
13 24 (0.54%) Oracle Database 12c
14 17 (0.38%) Big Data
15 16 (0.36%) BusinessObjects
16 14 (0.31%) SQL Server Analysis Services
17 12 (0.27%) RDBMS
18 10 (0.22%) Tableau
19 9 (0.20%) MariaDB
20 8 (0.18%) Metadata
Development Applications
1 158 (3.53%) JIRA
2 37 (0.83%) GitLab
3 34 (0.76%) Git
4 22 (0.49%) SQL Server Management Studio (SSMS)
5 21 (0.47%) Artifactory
6 19 (0.42%) Eclipse
6 19 (0.42%) Jenkins
7 17 (0.38%) IBM UrbanCode
7 17 (0.38%) Visual Studio
8 15 (0.34%) MSI
9 7 (0.16%) Team Foundation Server
10 6 (0.13%) AdminStudio
10 6 (0.13%) Rational DOORS
11 5 (0.11%) HP UFT
11 5 (0.11%) Hudson
11 5 (0.11%) InstallShield
11 5 (0.11%) JMeter
11 5 (0.11%) LoadRunner
11 5 (0.11%) MSTest
11 5 (0.11%) Selenium
General
1 1,753 (39.16%) Social Skills
2 937 (20.93%) Finance
3 584 (13.04%) Analytical Skills
4 251 (5.61%) Inclusion and Diversity
5 240 (5.36%) Legal
5 240 (5.36%) Public Sector
6 212 (4.74%) Organisational Skills
7 181 (4.04%) Law
8 167 (3.73%) Retail
9 138 (3.08%) Telecoms
10 120 (2.68%) Banking
11 92 (2.05%) Presentation Skills
12 86 (1.92%) Manufacturing
13 73 (1.63%) Police
14 60 (1.34%) Influencing Skills
15 54 (1.21%) Local Government
16 52 (1.16%) Documentation Skills
17 50 (1.12%) Pharmaceutical
18 48 (1.07%) Automotive
19 42 (0.94%) Back Office
Job Titles
1 901 (20.13%) Analyst
2 521 (11.64%) Senior
3 421 (9.40%) IT Support
4 404 (9.02%) Support Engineer
5 396 (8.85%) Lead
6 347 (7.75%) Service Manager
7 342 (7.64%) IT Manager
8 341 (7.62%) Infrastructure Engineer
9 321 (7.17%) Support Analyst
10 283 (6.32%) IT Engineer
11 255 (5.70%) Service Analyst
12 222 (4.96%) IT Analyst
13 200 (4.47%) Team Leader
14 194 (4.33%) Service Desk Analyst
15 181 (4.04%) Applications Support
16 179 (4.00%) IT Support Engineer
17 164 (3.66%) Architect
18 153 (3.42%) 2nd Line Support
19 143 (3.19%) IT Services Manager
20 138 (3.08%) Delivery Manager
Libraries, Frameworks & Software Standards
1 121 (2.70%) .NET
2 69 (1.54%) HTML
3 67 (1.50%) Web Services
4 64 (1.43%) CSS
5 59 (1.32%) EDI
6 58 (1.30%) XML
7 46 (1.03%) REST
8 42 (0.94%) JSON
9 38 (0.85%) LDAP
10 37 (0.83%) .NET Framework
10 37 (0.83%) SOAP
11 35 (0.78%) AngularJS
12 31 (0.69%) FIX Protocol
13 28 (0.63%) J2EE
14 26 (0.58%) Java EE
14 26 (0.58%) Spring
15 24 (0.54%) ARM Templates
16 20 (0.45%) Middleware
16 20 (0.45%) Twitter Bootstrap
17 18 (0.40%) Ajax
Miscellaneous
1 348 (7.77%) Management Information System
2 313 (6.99%) Data Centre
3 246 (5.49%) Driving Licence
4 197 (4.40%) Self-Motivation
5 98 (2.19%) Onboarding
6 96 (2.14%) CMDB
7 92 (2.05%) Public Cloud
8 86 (1.92%) Product Ownership
9 70 (1.56%) Replication
10 60 (1.34%) Enterprise Software
11 58 (1.30%) PKI
12 54 (1.21%) Video Conferencing
13 46 (1.03%) Fat Client
13 46 (1.03%) Thin Client
14 39 (0.87%) Hybrid Cloud
15 37 (0.83%) Enterprise Storage
15 37 (0.83%) Virtual Team
16 35 (0.78%) Cyber Threat
16 35 (0.78%) iPad
17 33 (0.74%) iPhone
Operating Systems
1 1,569 (35.05%) Windows
2 602 (13.45%) Windows Server
3 506 (11.30%) Windows 10
4 333 (7.44%) Linux
5 185 (4.13%) Unix
6 168 (3.75%) Windows Server 2016
7 156 (3.48%) Windows Server 2019
8 148 (3.31%) Windows 7
9 119 (2.66%) Windows Server 2012
10 100 (2.23%) Android
11 68 (1.52%) Apple iOS
12 50 (1.12%) Mac OS
13 49 (1.09%) CentOS
14 48 (1.07%) Windows Server 2008
15 45 (1.01%) Windows 8
16 30 (0.67%) Mac OS X
17 29 (0.65%) Red Hat Enterprise Linux
18 28 (0.63%) Ubuntu
19 19 (0.42%) CoreOS
20 17 (0.38%) Windows XP
Processes & Methodologies
1 1,086 (24.26%) Service Management
2 1,043 (23.30%) Problem-Solving
3 926 (20.68%) Customer Service
4 849 (18.96%) Service Delivery
5 813 (18.16%) ITSM
6 600 (13.40%) Agile
7 579 (12.93%) Change Management
8 515 (11.50%) Incident Management
9 512 (11.44%) Project Management
10 483 (10.79%) Infrastructure Engineering
11 456 (10.19%) Cybersecurity
12 429 (9.58%) Problem Management
13 428 (9.56%) Continuous Improvement
13 428 (9.56%) Mentoring
14 369 (8.24%) Roadmaps
15 356 (7.95%) DevOps
16 350 (7.82%) Stakeholder Management
17 302 (6.75%) PRINCE2
18 287 (6.41%) Disaster Recovery
19 274 (6.12%) Coaching
Programming Languages
1 461 (10.30%) SQL
2 377 (8.42%) PowerShell
3 138 (3.08%) Python
4 135 (3.02%) JavaScript
5 87 (1.94%) Bash
6 77 (1.72%) T-SQL
7 75 (1.68%) C#
8 64 (1.43%) Java
9 50 (1.12%) Perl
10 32 (0.71%) PL/SQL
11 30 (0.67%) Shell Script
12 21 (0.47%) Ruby
12 21 (0.47%) VB
13 20 (0.45%) Bicep
14 18 (0.40%) Groovy
15 17 (0.38%) COBOL
16 16 (0.36%) VBScript
17 14 (0.31%) RPG
18 11 (0.25%) Swift
19 9 (0.20%) PHP
Qualifications
1 959 (21.42%) Degree
2 587 (13.11%) Security Cleared
3 341 (7.62%) SC Cleared
4 333 (7.44%) ITIL Certification
5 296 (6.61%) Microsoft Certification
6 241 (5.38%) Cisco Certification
7 192 (4.29%) CCNA
8 179 (4.00%) DV Cleared
9 155 (3.46%) ITIL Foundation Certificate
10 139 (3.10%) CISSP
11 120 (2.68%) Computer Science Degree
12 113 (2.52%) CCNP
13 112 (2.50%) Azure Certification
14 108 (2.41%) PMI Certification
15 101 (2.26%) A+ Certification
16 99 (2.21%) DBS Check
17 91 (2.03%) PMP
18 85 (1.90%) MCSE
19 80 (1.79%) BPSS Clearance
20 74 (1.65%) MCP
Quality Assurance & Compliance
1 534 (11.93%) SLA
2 207 (4.62%) ISO/IEC 27001
3 131 (2.93%) GDPR
4 123 (2.75%) Cyber Essentials
5 86 (1.92%) QA
6 63 (1.41%) NIST
7 58 (1.30%) COBIT
8 52 (1.16%) Accessibility
9 49 (1.09%) PCI DSS
10 41 (0.92%) Sarbanes-Oxley
11 40 (0.89%) Data Quality
12 33 (0.74%) GRC
13 27 (0.60%) ISO 9001
14 22 (0.49%) PMO
15 21 (0.47%) ISO/IEC 20000
16 20 (0.45%) Cyber Essentials PLUS
17 19 (0.42%) NCSC
18 15 (0.34%) HIPAA
19 14 (0.31%) ITGC
20 8 (0.18%) SOC 2
System Software
1 1,227 (27.41%) Active Directory
2 458 (10.23%) VMware Infrastructure
3 283 (6.32%) Hyper-V
4 91 (2.03%) vSphere
5 68 (1.52%) XenApp
6 65 (1.45%) Firmware
6 65 (1.45%) XenDesktop
7 63 (1.41%) Virtual Machines
8 62 (1.38%) Virtual Desktop
8 62 (1.38%) VMware ESXi
9 48 (1.07%) Docker
10 42 (0.94%) VirtualBox
11 20 (0.45%) Terminal Services
12 19 (0.42%) Virtual Servers
13 16 (0.36%) Microsoft App-V
14 11 (0.25%) IAG
15 6 (0.13%) BitLocker
15 6 (0.13%) Microsoft Virtual Server
15 6 (0.13%) VMware Workstation
16 4 (0.089%) pfSense
Systems Management
1 321 (7.17%) Microsoft Intune
2 311 (6.95%) SCCM
3 137 (3.06%) Terraform
4 113 (2.52%) Ansible
5 87 (1.94%) Kubernetes
6 80 (1.79%) WSUS
7 75 (1.68%) SCOM
8 68 (1.52%) Single Sign-On
9 38 (0.85%) Jamf Pro
10 33 (0.74%) vCenter Server
11 32 (0.71%) Puppet
12 31 (0.69%) NetBackup
13 28 (0.63%) Active Directory Federation Services
14 26 (0.58%) OpenSSO
15 22 (0.49%) Nessus
16 21 (0.47%) Backup Exec
16 21 (0.47%) Progress Chef
17 20 (0.45%) ZABBIX
18 15 (0.34%) FortiGate
19 13 (0.29%) McAfee ePO
Vendors
1 1,874 (41.86%) Microsoft
2 615 (13.74%) VMware
3 409 (9.14%) Cisco
4 350 (7.82%) ServiceNow
5 248 (5.54%) Citrix
6 206 (4.60%) Oracle
7 165 (3.69%) HP
8 137 (3.06%) Veeam
9 136 (3.04%) Apple
10 128 (2.86%) Dell
11 116 (2.59%) Meraki
12 115 (2.57%) IBM
13 88 (1.97%) SAP
14 82 (1.83%) Fortinet
15 69 (1.54%) Google
15 69 (1.54%) Remedy
16 68 (1.52%) Palo Alto
17 61 (1.36%) Salesforce
18 60 (1.34%) NetApp
19 59 (1.32%) Sophos