1st Line Support Engineer Contracts

First Line Support Engineer
UK

The median First Line Support Engineer daily rate in the UK is £128 according to job vacancies posted during the 6 months to 20 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 540 659 775
Rank change year-on-year +119 +116 -106
Contract jobs requiring a 1st Line Support Engineer 39 35 88
As % of all contract jobs advertised in the UK 0.092% 0.061% 0.100%
As % of the Job Titles category 0.099% 0.065% 0.10%
Number of daily rates quoted 26 30 70
10th Percentile £104 £125 £117
25th Percentile £111 £150 £128
Median daily rate (50th Percentile) £128 £175 £150
Median % change year-on-year -26.86% +16.67% +7.14%
75th Percentile £159 £188 £182
90th Percentile £180 £194 £196
UK excluding London median daily rate £126 £175 £150
% change year-on-year -28.00% +16.67% -
Number of hourly rates quoted 4 2 5
10th Percentile - £14.55 -
25th Percentile £16.25 £14.63 £15.50
Median hourly rate £17.75 £15.00 £22.00
Median % change year-on-year +18.33% -31.82% +62.96%
75th Percentile £21.59 £15.38 £35.00
90th Percentile £26.26 £15.45 £40.25
UK excluding London median hourly rate £17.50 £15.00 £17.00
% change year-on-year +16.67% -11.76% +25.93%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 39,468 54,175 84,246
% of contract IT jobs with a recognized job title 92.79% 94.61% 95.40%
Number of daily rates quoted 25,716 37,826 59,224
10th Percentile £280 £313 £313
25th Percentile £410 £425 £425
Median daily rate (50th Percentile) £525 £543 £525
Median % change year-on-year -3.23% +3.33% +8.47%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £489 £500 £475
% change year-on-year -2.20% +5.26% +11.76%
Number of hourly rates quoted 2,674 1,504 2,051
10th Percentile £12.83 £14.25 £12.50
25th Percentile £16.30 £19.06 £15.82
Median hourly rate £36.50 £45.00 £23.91
Median % change year-on-year -18.89% +88.21% +6.27%
75th Percentile £61.30 £65.75 £49.25
90th Percentile £72.90 £76.00 £65.00
UK excluding London median hourly rate £40.00 £42.50 £20.00
% change year-on-year -5.88% +112.50% +4.19%

1st Line Support Engineer
Job Vacancy Trend

Job postings that featured 1st Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing 1st Line Support Engineer.

Daily rate trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing 1st Line Support Engineer.

Hourly rate trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support Engineer within the UK over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +114 33 £130 -25.71% 34
UK excluding London +57 25 £126 -28.00% 33
London +99 13 £144 -17.71% 6
North of England +33 8 £130 -25.71% 7
Work from Home +116 7 £110 -37.14% 9
Midlands +21 5 - - 6
Scotland +44 4 £126 - 2
West Midlands +23 4 - - 1
North West +16 4 £122 -30.29% 6
East of England +13 4 £104 -46.24% 1
South East +22 3 - - 13
Yorkshire +21 3 £130 -13.33% 1
East Midlands - 1 - - 5
North East - 1 £180 -
Northern Ireland - 1 - - 1

1st Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 20 May 2024, 1st Line Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 1st Line Support Engineer in the job title.

1 21 (53.85%) Windows
2 17 (43.59%) Microsoft
2 17 (43.59%) Microsoft 365
2 17 (43.59%) Social Skills
3 16 (41.03%) Active Directory
4 11 (28.21%) Degree
4 11 (28.21%) Customer Service
5 10 (25.64%) Presentation Skills
6 9 (23.08%) Microsoft Office
6 9 (23.08%) Windows 7
6 9 (23.08%) Decision-Making
7 8 (20.51%) Problem-Solving
7 8 (20.51%) Organisational Skills
7 8 (20.51%) Time Management
7 8 (20.51%) ITIL
8 7 (17.95%) SLA
8 7 (17.95%) Analytical Skills
9 6 (15.38%) Cisco
9 6 (15.38%) Apple
9 6 (15.38%) WhatsApp
10 5 (12.82%) Public Sector
10 5 (12.82%) OneDrive
10 5 (12.82%) Windows 10
10 5 (12.82%) ServiceNow
10 5 (12.82%) SC Cleared
10 5 (12.82%) Security Cleared
11 4 (10.26%) Continuous Improvement
11 4 (10.26%) User Experience
11 4 (10.26%) Finance
11 4 (10.26%) Service Management

1st Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (5.13%) Microsoft Exchange
1 2 (5.13%) SharePoint
2 1 (2.56%) Site Server
Applications
1 9 (23.08%) Microsoft Office
2 3 (7.69%) Microsoft Excel
3 2 (5.13%) Microsoft PowerPoint
3 2 (5.13%) Microsoft Project
Cloud Services
1 17 (43.59%) Microsoft 365
2 6 (15.38%) WhatsApp
3 5 (12.82%) OneDrive
4 1 (2.56%) Azure
4 1 (2.56%) Cloud Computing
Communications & Networking
1 4 (10.26%) DHCP
2 3 (7.69%) DNS
2 3 (7.69%) VPN
2 3 (7.69%) Wi-Fi
3 2 (5.13%) Remote Desktop
4 1 (2.56%) Firewall
4 1 (2.56%) LAN
4 1 (2.56%) NAS
4 1 (2.56%) SAN
4 1 (2.56%) WAN
Development Applications
1 1 (2.56%) Hudson
General
1 17 (43.59%) Social Skills
2 10 (25.64%) Presentation Skills
3 8 (20.51%) Organisational Skills
4 7 (17.95%) Analytical Skills
5 5 (12.82%) Public Sector
6 4 (10.26%) Finance
7 3 (7.69%) Retail
8 2 (5.13%) Advertising
8 2 (5.13%) Telecoms
9 1 (2.56%) Electronics
9 1 (2.56%) Manufacturing
9 1 (2.56%) Marketing
Libraries, Frameworks & Software Standards
1 1 (2.56%) .NET
1 1 (2.56%) Middleware
1 1 (2.56%) XMPP
Miscellaneous
1 3 (7.69%) Data Centre
2 2 (5.13%) iPhone
2 2 (5.13%) Onboarding
3 1 (2.56%) BYOD
3 1 (2.56%) Client/Server
3 1 (2.56%) PKI
3 1 (2.56%) SCADA
3 1 (2.56%) Self-Motivation
3 1 (2.56%) Virtual Team
Operating Systems
1 21 (53.85%) Windows
2 9 (23.08%) Windows 7
3 5 (12.82%) Windows 10
4 3 (7.69%) Android
4 3 (7.69%) Apple iOS
4 3 (7.69%) Mac OS
4 3 (7.69%) Windows Server 2008
5 2 (5.13%) Mac OS X
6 1 (2.56%) Unix
Processes & Methodologies
1 11 (28.21%) Customer Service
2 9 (23.08%) Decision-Making
3 8 (20.51%) ITIL
3 8 (20.51%) Problem-Solving
3 8 (20.51%) Time Management
4 4 (10.26%) Continuous Improvement
4 4 (10.26%) Customer Experience
4 4 (10.26%) Customer Requirements
4 4 (10.26%) Proactive Maintenance
4 4 (10.26%) Proactive Monitoring
4 4 (10.26%) Service Management
4 4 (10.26%) User Experience
5 2 (5.13%) Asset Management
5 2 (5.13%) Incident Management
5 2 (5.13%) Information Security
5 2 (5.13%) Inventory Management
5 2 (5.13%) Project Delivery
5 2 (5.13%) Service Delivery
5 2 (5.13%) Software Deployment
5 2 (5.13%) Technical Leadership
Programming Languages
1 1 (2.56%) C#
1 1 (2.56%) Java
1 1 (2.56%) SQL
1 1 (2.56%) VB
Qualifications
1 11 (28.21%) Degree
2 5 (12.82%) SC Cleared
2 5 (12.82%) Security Cleared
3 4 (10.26%) Cisco Certification
4 3 (7.69%) CCNA
5 2 (5.13%) A+ Certification
5 2 (5.13%) Microsoft Certification
6 1 (2.56%) DBS Check
6 1 (2.56%) ITIL Certification
Quality Assurance & Compliance
1 7 (17.95%) SLA
2 1 (2.56%) ISO/IEC 27001
System Software
1 16 (41.03%) Active Directory
2 1 (2.56%) VMware Infrastructure
2 1 (2.56%) vSphere
Systems Management
1 3 (7.69%) SCCM
2 2 (5.13%) Microsoft Intune
2 2 (5.13%) Systems Management Server (SMS)
3 1 (2.56%) WSUS
Vendors
1 17 (43.59%) Microsoft
2 6 (15.38%) Apple
2 6 (15.38%) Cisco
3 5 (12.82%) ServiceNow
4 3 (7.69%) Citrix
4 3 (7.69%) Juniper
5 2 (5.13%) Mitel
5 2 (5.13%) Progress
6 1 (2.56%) BMC
6 1 (2.56%) CA
6 1 (2.56%) SAP
6 1 (2.56%) Veeam
6 1 (2.56%) VMware