Second Line Engineer
UK

The median Second Line Engineer salary in the UK is £32,500 per year according to job vacancies posted during the 6 months to 10 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
10 May 2024
Same period 2023 Same period 2022
Rank 477 505 716
Rank change year-on-year +28 +211 -74
Permanent jobs requiring a 2nd Line Engineer 485 569 548
As % of all permanent jobs advertised in the UK 0.49% 0.56% 0.35%
As % of the Job Titles category 0.52% 0.62% 0.36%
Number of salaries quoted 460 534 476
10th Percentile £25,950 £26,250 £25,750
25th Percentile £27,500 £28,000 £26,500
Median annual salary (50th Percentile) £32,500 £32,500 £32,000
Median % change year-on-year - +1.56% +12.28%
75th Percentile £36,000 £38,000 £35,063
90th Percentile £40,000 £42,000 £40,000
UK excluding London median annual salary £30,750 £31,500 £30,000
% change year-on-year -2.38% +5.00% +7.14%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,878 92,381 151,160
% of permanent jobs with a recognized job title 94.62% 91.45% 96.10%
Number of salaries quoted 67,248 58,258 84,340
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,000 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

2nd Line Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Engineer in the UK

2nd Line Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Engineer.

Salary trend for 2nd Line Engineer in the UK

2nd Line Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Engineer over the 6 months to 10 May 2024.

Salary histogram for 2nd Line Engineer in the UK

2nd Line Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Engineer within the UK over the 6 months to 10 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +41 455 £32,500 - 124
UK excluding London +3 398 £30,750 -2.38% 110
North of England +77 103 £31,500 -3.08% 23
South East -57 92 £30,250 -3.97% 29
London +38 87 £37,000 +5.71% 16
Work from Home +34 84 £32,500 - 37
East of England +45 65 £32,500 - 16
South West -25 56 £33,000 -9.59% 19
Midlands +4 55 £30,000 - 19
North West +2 48 £30,000 -10.45% 19
West Midlands +21 41 £30,000 - 15
Yorkshire +95 32 £32,500 +17.75% 4
North East - 23 £32,000 -
Wales +20 16 £27,500 - 2
East Midlands -17 14 £32,000 +6.67% 4
Scotland -61 7 £30,000 -6.25% 4
Northern Ireland +24 4 £35,000 +7.69%

2nd Line Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 10 May 2024, 2nd Line Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Engineer in the job title.

1 334 (68.87%) Windows
2 312 (64.33%) Microsoft 365
3 309 (63.71%) Active Directory
4 308 (63.51%) Microsoft
5 202 (41.65%) Azure
6 196 (40.41%) Social Skills
7 160 (32.99%) Windows Server
8 145 (29.90%) Problem-Solving
9 135 (27.84%) Windows 10
9 135 (27.84%) SharePoint
10 124 (25.57%) Customer Service
11 120 (24.74%) VMware
12 115 (23.71%) Microsoft Exchange
13 105 (21.65%) Firewall
14 104 (21.44%) Microsoft Office
15 92 (18.97%) Microsoft Intune
16 87 (17.94%) VMware Infrastructure
17 84 (17.32%) Entra ID
18 79 (16.29%) Hyper-V
19 75 (15.46%) ITIL
20 67 (13.81%) Microsoft Certification
21 65 (13.40%) Wi-Fi
22 62 (12.78%) Degree
23 61 (12.58%) WAN
23 61 (12.58%) LAN
24 60 (12.37%) DNS
25 55 (11.34%) Cisco
26 50 (10.31%) DHCP
27 47 (9.69%) Citrix
27 47 (9.69%) OneDrive

2nd Line Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 135 (27.84%) SharePoint
2 115 (23.71%) Microsoft Exchange
3 11 (2.27%) SharePoint 2010
3 11 (2.27%) SharePoint 2013
4 6 (1.24%) Confluence
5 4 (0.82%) Jupyter
6 2 (0.41%) Exchange Server 2007
6 2 (0.41%) Exchange Server 2010
6 2 (0.41%) Exchange Server 2013
6 2 (0.41%) Skype for Business
7 1 (0.21%) IBM Notes
7 1 (0.21%) JOnAS
Applications
1 104 (21.44%) Microsoft Office
2 16 (3.30%) Microsoft Excel
3 3 (0.62%) Spreadsheet
4 2 (0.41%) InfoPath
4 2 (0.41%) Microsoft PowerPoint
Business Applications
1 1 (0.21%) Dynamics AX
1 1 (0.21%) Dynamics CRM
1 1 (0.21%) Remedy ITSM
Cloud Services
1 312 (64.33%) Microsoft 365
2 202 (41.65%) Azure
3 84 (17.32%) Entra ID
4 47 (9.69%) OneDrive
5 31 (6.39%) AWS
6 29 (5.98%) GCP
7 9 (1.86%) Dynamics 365
8 3 (0.62%) Azure Sentinel
8 3 (0.62%) Google Workspace
8 3 (0.62%) IaaS
9 2 (0.41%) Cloud Computing
9 2 (0.41%) Mimecast
9 2 (0.41%) Power Platform
9 2 (0.41%) SaaS
10 1 (0.21%) Azure DevOps
10 1 (0.21%) Dropbox
10 1 (0.21%) Nutanix
10 1 (0.21%) WhatsApp
Communications & Networking
1 105 (21.65%) Firewall
2 65 (13.40%) Wi-Fi
3 61 (12.58%) LAN
3 61 (12.58%) WAN
4 60 (12.37%) DNS
5 50 (10.31%) DHCP
6 37 (7.63%) VPN
7 31 (6.39%) VLAN
8 29 (5.98%) TCP/IP
9 27 (5.57%) Network Security
10 25 (5.15%) VoIP
11 20 (4.12%) SAN
12 15 (3.09%) Internet
12 15 (3.09%) IPsec
13 14 (2.89%) Remote Desktop
14 12 (2.47%) BGP
15 11 (2.27%) MPLS
15 11 (2.27%) Wireless
16 10 (2.06%) PBX
17 8 (1.65%) NAS
Database & Business Intelligence
1 29 (5.98%) SQL Server
2 19 (3.92%) Amazon RDS
3 8 (1.65%) MariaDB
3 8 (1.65%) MySQL
4 4 (0.82%) Metabase
5 1 (0.21%) Power BI
5 1 (0.21%) Relational Database
Development Applications
1 14 (2.89%) JIRA
2 4 (0.82%) Visual Studio Code
General
1 196 (40.41%) Social Skills
2 45 (9.28%) Analytical Skills
3 43 (8.87%) Finance
4 39 (8.04%) Organisational Skills
5 25 (5.15%) Manufacturing
6 24 (4.95%) Law
7 19 (3.92%) Legal
8 18 (3.71%) Telecoms
9 11 (2.27%) Documentation Skills
10 8 (1.65%) Retail
11 5 (1.03%) Public Sector
12 4 (0.82%) Marketing
13 3 (0.62%) Electronics
13 3 (0.62%) Inclusion and Diversity
14 2 (0.41%) Banking
14 2 (0.41%) Games
15 1 (0.21%) Advertising
15 1 (0.21%) Automotive
15 1 (0.21%) Financial Institution
15 1 (0.21%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 4 (0.82%) Cocoa
2 3 (0.62%) XML
3 2 (0.41%) .NET
3 2 (0.41%) COM
3 2 (0.41%) HTML
3 2 (0.41%) HTML5
3 2 (0.41%) JSON
4 1 (0.21%) ARM Templates
4 1 (0.21%) CSS
4 1 (0.21%) EDI
4 1 (0.21%) Web Services
Miscellaneous
1 33 (6.80%) Driving Licence
2 27 (5.57%) Onboarding
3 20 (4.12%) EPoS
4 13 (2.68%) Self-Motivation
5 12 (2.47%) Smartphone
6 11 (2.27%) Enterprise Storage
6 11 (2.27%) iPad
7 10 (2.06%) Management Information System
8 9 (1.86%) Replication
9 8 (1.65%) Clustering
10 7 (1.44%) PKI
11 6 (1.24%) Public Cloud
11 6 (1.24%) Video Conferencing
12 4 (0.82%) Raspberry Pi
13 3 (0.62%) Apple TV
13 3 (0.62%) Team-Oriented Environment
14 2 (0.41%) Life Science
15 1 (0.21%) Foreign Exchange (FX)
15 1 (0.21%) iPhone
15 1 (0.21%) Tandem
Operating Systems
1 334 (68.87%) Windows
2 160 (32.99%) Windows Server
3 135 (27.84%) Windows 10
4 45 (9.28%) Mac OS
5 35 (7.22%) Windows Server 2012
6 34 (7.01%) Linux
7 25 (5.15%) Apple iOS
8 20 (4.12%) Windows Server 2019
9 18 (3.71%) Android
10 16 (3.30%) Windows Server 2016
11 8 (1.65%) Windows 7
12 5 (1.03%) CentOS
12 5 (1.03%) Windows Server 2008
13 3 (0.62%) Mac OS X
14 2 (0.41%) Windows 8
15 1 (0.21%) VMS
15 1 (0.21%) Windows Mobile
Processes & Methodologies
1 145 (29.90%) Problem-Solving
2 124 (25.57%) Customer Service
3 75 (15.46%) ITIL
4 41 (8.45%) Computer Science
5 27 (5.57%) Incident Management
6 26 (5.36%) Mobile Device Management
7 21 (4.33%) Infrastructure Engineering
7 21 (4.33%) Service Delivery
8 16 (3.30%) Mentoring
9 15 (3.09%) Server Virtualisation
10 14 (2.89%) Logistics
11 13 (2.68%) Cybersecurity
11 13 (2.68%) ITSM
12 12 (2.47%) Project Delivery
12 12 (2.47%) Server Management
12 12 (2.47%) Service Management
12 12 (2.47%) Time Management
13 11 (2.27%) Antivirus Management
13 11 (2.27%) Kalman Filter
13 11 (2.27%) Remote Monitoring and Management
Programming Languages
1 32 (6.60%) PowerShell
2 15 (3.09%) SQL
3 8 (1.65%) Python
4 3 (0.62%) JavaScript
5 2 (0.41%) Bash
5 2 (0.41%) R
6 1 (0.21%) Bicep
6 1 (0.21%) C++
6 1 (0.21%) Perl
Qualifications
1 67 (13.81%) Microsoft Certification
2 62 (12.78%) Degree
3 41 (8.45%) Security Cleared
4 39 (8.04%) Computer Science Degree
5 36 (7.42%) DBS Check
6 34 (7.01%) A+ Certification
7 30 (6.19%) SC Cleared
8 27 (5.57%) MCP
9 22 (4.54%) CCNA
9 22 (4.54%) Cisco Certification
10 15 (3.09%) CCNP
11 14 (2.89%) Azure Certification
12 12 (2.47%) MCSE
13 11 (2.27%) MCITP
14 9 (1.86%) Network+ Certification
15 8 (1.65%) CompTIA Security+
16 6 (1.24%) HND
17 4 (0.82%) MCDST
18 3 (0.62%) ITIL Certification
19 2 (0.41%) DV Cleared
Quality Assurance & Compliance
1 32 (6.60%) SLA
2 3 (0.62%) GDPR
3 1 (0.21%) Cyber Essentials
3 1 (0.21%) ISO/IEC 27001
3 1 (0.21%) PCI DSS
System Software
1 309 (63.71%) Active Directory
2 87 (17.94%) VMware Infrastructure
3 79 (16.29%) Hyper-V
4 19 (3.92%) VMware ESXi
5 14 (2.89%) Virtual Desktop
6 11 (2.27%) XenApp
6 11 (2.27%) XenDesktop
7 8 (1.65%) vSphere
8 6 (1.24%) VMware Workstation
9 3 (0.62%) Terminal Services
10 1 (0.21%) Firmware
10 1 (0.21%) Virtual Servers
10 1 (0.21%) VMware NSX
Systems Management
1 92 (18.97%) Microsoft Intune
2 42 (8.66%) SCCM
3 8 (1.65%) Failover Clustering
3 8 (1.65%) Jamf Pro
4 7 (1.44%) Autotask
4 7 (1.44%) vCenter Server
5 6 (1.24%) SmoothWall
6 3 (0.62%) NetBackup
6 3 (0.62%) SCOM
7 2 (0.41%) Backup Exec
7 2 (0.41%) Single Sign-On
8 1 (0.21%) Ansible
8 1 (0.21%) Dell DRAC
8 1 (0.21%) FortiGate
8 1 (0.21%) Microsoft Data Protection Manager
8 1 (0.21%) Opsgenie
8 1 (0.21%) Puppet
8 1 (0.21%) SCDPM
8 1 (0.21%) SCVMM
Vendors
1 308 (63.51%) Microsoft
2 120 (24.74%) VMware
3 55 (11.34%) Cisco
4 47 (9.69%) Citrix
5 28 (5.77%) Apple
5 28 (5.77%) Veeam
6 24 (4.95%) HP
7 22 (4.54%) Google
8 20 (4.12%) Dell
9 19 (3.92%) Sophos
10 13 (2.68%) Juniper
11 12 (2.47%) Bloomberg
12 11 (2.27%) Meraki
12 11 (2.27%) Symantec
13 10 (2.06%) Datto
14 6 (1.24%) ESET
14 6 (1.24%) Remedy
14 6 (1.24%) ServiceNow
15 5 (1.03%) Draytek
15 5 (1.03%) Ubiquiti