ITIL Contracts

ITIL (Information Technology Infrastructure Library)
UK

The following table provides summary statistics for contract job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 1 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 41 43 51
Rank change year-on-year +2 +8 +7
Contract jobs citing ITIL 1,858 2,720 4,150
As % of all contract jobs advertised in the UK 4.32% 4.85% 4.74%
As % of the Processes & Methodologies category 5.05% 5.41% 5.23%
Number of daily rates quoted 1,231 1,927 2,836
10th Percentile £200 £201 £185
25th Percentile £313 £338 £331
Median daily rate (50th Percentile) £475 £473 £475
Median % change year-on-year +0.42% -0.42% +11.76%
75th Percentile £575 £575 £575
90th Percentile £656 £675 £656
UK excluding London median daily rate £463 £450 £425
% change year-on-year +2.78% +5.88% +6.25%
Number of hourly rates quoted 139 133 224
10th Percentile £14.00 £13.29 £13.00
25th Percentile £14.16 £13.41 £13.41
Median hourly rate £17.69 £17.50 £16.00
Median % change year-on-year +1.09% +9.38% -14.67%
75th Percentile £24.03 £43.75 £22.94
90th Percentile £43.54 £63.75 £37.27
UK excluding London median hourly rate £17.50 £16.62 £15.50
% change year-on-year +5.29% +7.23% -16.22%

All Process and Methodology Skills
UK

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 36,802 50,277 79,372
As % of all contract IT jobs advertised in the UK 85.47% 89.69% 90.61%
Number of daily rates quoted 23,632 34,811 55,790
10th Percentile £300 £325 £345
25th Percentile £413 £438 £431
Median daily rate (50th Percentile) £525 £550 £538
Median % change year-on-year -4.55% +2.33% +7.50%
75th Percentile £638 £650 £644
90th Percentile £750 £750 £738
UK excluding London median daily rate £500 £500 £488
% change year-on-year - +2.56% +9.18%
Number of hourly rates quoted 2,530 1,673 1,868
10th Percentile £12.75 £10.63 £12.50
25th Percentile £16.00 £15.72 £15.63
Median hourly rate £36.50 £36.25 £25.68
Median % change year-on-year +0.69% +41.16% +9.74%
75th Percentile £60.75 £65.00 £50.00
90th Percentile £72.50 £75.00 £65.00
UK excluding London median hourly rate £38.12 £35.00 £20.00
% change year-on-year +8.91% +75.00% -4.76%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ITIL.

Daily rate trend for ITIL in the UK

ITIL
Daily Rate Histogram

Daily rate distribution for jobs citing ITIL over the 6 months to 1 June 2024.

Daily rate histogram for ITIL in the UK

ITIL
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ITIL.

Hourly rate trend for ITIL in the UK

ITIL
Hourly Rate Histogram

Hourly rate distribution of jobs citing ITIL over the 6 months to 1 June 2024.

Hourly rate histogram for ITIL in the UK

ITIL
Top 18 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the UK over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +3 1,656 £475 - 806
UK excluding London -2 1,139 £463 +2.78% 624
London +14 607 £500 +0.25% 228
Work from Home +6 560 £500 +1.01% 362
South East -7 314 £475 +1.93% 140
South West +6 246 £500 -9.09% 87
North of England -13 219 £452 +0.33% 152
Midlands -10 127 £450 - 124
East of England -14 118 £365 -8.18% 57
North West -23 110 £450 -2.70% 83
West Midlands +7 103 £425 -12.82% 72
Scotland -4 100 £340 -20.00% 49
Yorkshire +12 97 £475 +18.75% 51
East Midlands -34 23 £513 +24.24% 51
North East +10 12 £420 +29.23% 21
Wales -19 10 £137 -50.17% 21
Isle of Man - 3 - - 3
Northern Ireland -2 2 £550 +243.75% 7

ITIL
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 129 (6.94%) Microsoft Exchange
2 108 (5.81%) SharePoint
3 47 (2.53%) Confluence
4 36 (1.94%) SharePoint Server
5 18 (0.97%) Skype for Business
6 12 (0.65%) CMS
7 8 (0.43%) IBM HTTP Server
7 8 (0.43%) WebSphere
7 8 (0.43%) WebSphere Application Server
7 8 (0.43%) WebSphere Portal
8 7 (0.38%) SharePoint 2010
9 6 (0.32%) Exchange Server 2007
9 6 (0.32%) IIS
9 6 (0.32%) Oracle Workflow
10 5 (0.27%) Exchange Server 2010
10 5 (0.27%) Oracle Self-Service HR
11 3 (0.16%) Adobe Experience Manager
11 3 (0.16%) Drupal
11 3 (0.16%) SAS
12 2 (0.11%) Tomcat
Applications
1 164 (8.83%) Microsoft Office
2 72 (3.88%) Microsoft Excel
3 34 (1.83%) Microsoft PowerPoint
4 16 (0.86%) MS Visio
5 9 (0.48%) Microsoft Project
6 4 (0.22%) Spreadsheet
7 3 (0.16%) SPSS
8 1 (0.054%) Adobe Creative Suite
8 1 (0.054%) AutoCAD
8 1 (0.054%) Chatbot
Business Applications
1 36 (1.94%) Remedy ITSM
2 12 (0.65%) SAP S/4HANA
3 7 (0.38%) Aladdin
3 7 (0.38%) SimCorp Dimension
4 5 (0.27%) Oracle HRMS
5 4 (0.22%) Dynamics GP
6 3 (0.16%) Dynamics CRM
6 3 (0.16%) OPENHousing
6 3 (0.16%) Oracle Financials
6 3 (0.16%) Shopify
6 3 (0.16%) SystmOne
7 2 (0.11%) Oracle Assets
7 2 (0.11%) Oracle Payables
7 2 (0.11%) Oracle Procure-to-Pay
7 2 (0.11%) Oracle Receivables
7 2 (0.11%) Remedy AR System
7 2 (0.11%) Salesforce CRM
7 2 (0.11%) SAP Oil and Gas
7 2 (0.11%) SAP WM
7 2 (0.11%) Sparx Enterprise Architect
Cloud Services
1 308 (16.58%) Microsoft 365
2 304 (16.36%) Azure
3 103 (5.54%) AWS
4 90 (4.84%) Power Platform
5 66 (3.55%) Entra ID
6 31 (1.67%) Azure Stack
6 31 (1.67%) OneDrive
7 30 (1.61%) PaaS
8 28 (1.51%) Azure Monitor
9 27 (1.45%) GCP
9 27 (1.45%) IaaS
9 27 (1.45%) SaaS
10 20 (1.08%) Azure Storage
11 19 (1.02%) Azure DevOps
12 16 (0.86%) OCI
13 15 (0.81%) Dynamics 365
14 14 (0.75%) PowerApps
15 13 (0.70%) Serverless
16 10 (0.54%) Mimecast
17 9 (0.48%) Power Automate
Communications & Networking
1 166 (8.93%) Firewall
2 112 (6.03%) DNS
3 95 (5.11%) DHCP
4 87 (4.68%) WAN
5 79 (4.25%) LAN
6 70 (3.77%) SAN
6 70 (3.77%) VPN
7 64 (3.44%) Wi-Fi
8 52 (2.80%) BGP
9 37 (1.99%) TCP/IP
10 29 (1.56%) Cisco ASA
11 28 (1.51%) Wireless
12 27 (1.45%) Network Security
13 25 (1.35%) Cisco ISE
14 24 (1.29%) OSPF
14 24 (1.29%) Skype
14 24 (1.29%) SNMP
15 23 (1.24%) VoIP
16 22 (1.18%) Cisco Firepower
17 21 (1.13%) Internet
Database & Business Intelligence
1 68 (3.66%) Power BI
2 35 (1.88%) SQL Server
3 22 (1.18%) Relational Database
4 15 (0.81%) MySQL
4 15 (0.81%) Tableau
5 13 (0.70%) SQL Server Reporting Services
6 12 (0.65%) Sybase ASE
7 11 (0.59%) Big Data
8 10 (0.54%) Data Lake
8 10 (0.54%) Qlik Sense
9 8 (0.43%) Metadata
10 7 (0.38%) Crystal Reports
10 7 (0.38%) Elasticsearch
10 7 (0.38%) PowerPivot
11 6 (0.32%) Data Mining
11 6 (0.32%) Microsoft Power View
12 5 (0.27%) DB2
12 5 (0.27%) NonStop SQL
12 5 (0.27%) Oracle Reports
12 5 (0.27%) RDBMS
Development Applications
1 92 (4.95%) JIRA
2 23 (1.24%) Rational DOORS
3 17 (0.91%) Jenkins
4 13 (0.70%) Git
5 10 (0.54%) Artifactory
6 8 (0.43%) Subversion
7 6 (0.32%) IBM UrbanCode
7 6 (0.32%) Selenium
8 5 (0.27%) Oracle Forms
9 4 (0.22%) GitLab
10 3 (0.16%) Maven
10 3 (0.16%) Visual Studio
11 2 (0.11%) JMeter
11 2 (0.11%) MSI
11 2 (0.11%) SoapUI
11 2 (0.11%) Sonatype Nexus
12 1 (0.054%) Hudson
12 1 (0.054%) Oracle APEX
12 1 (0.054%) Team Foundation Server
12 1 (0.054%) Zephyr
General
1 623 (33.53%) Social Skills
2 290 (15.61%) Finance
3 223 (12.00%) Public Sector
4 199 (10.71%) Analytical Skills
5 103 (5.54%) Telecoms
6 92 (4.95%) Banking
7 62 (3.34%) Organisational Skills
8 54 (2.91%) Presentation Skills
9 52 (2.80%) Retail
10 48 (2.58%) Legal
11 36 (1.94%) Manufacturing
12 31 (1.67%) Marketing
13 29 (1.56%) Documentation Skills
14 20 (1.08%) Front Office
15 19 (1.02%) Law
16 18 (0.97%) Influencing Skills
17 15 (0.81%) Local Government
18 14 (0.75%) Inclusion and Diversity
19 12 (0.65%) Financial Institution
19 12 (0.65%) Pharmaceutical
Job Titles
1 382 (20.56%) Analyst
2 179 (9.63%) Architect
3 168 (9.04%) Service Analyst
4 147 (7.91%) Service Manager
5 141 (7.59%) Senior
6 132 (7.10%) Service Desk Analyst
7 112 (6.03%) Support Engineer
8 83 (4.47%) Consultant
9 80 (4.31%) Support Analyst
10 74 (3.98%) IT Support
10 74 (3.98%) Lead
11 71 (3.82%) Developer
12 66 (3.55%) Infrastructure Engineer
13 63 (3.39%) IT Analyst
14 57 (3.07%) IT Manager
15 56 (3.01%) Desktop Support
16 55 (2.96%) Network Engineer
17 54 (2.91%) Technical Support
18 52 (2.80%) Project Manager
19 49 (2.64%) Solutions Architect
Libraries, Frameworks & Software Standards
1 38 (2.05%) CSS
2 37 (1.99%) Middleware
3 31 (1.67%) HTML
3 31 (1.67%) Web Services
4 25 (1.35%) .NET
5 21 (1.13%) REST
6 20 (1.08%) ARM Templates
7 15 (0.81%) AngularJS
8 14 (0.75%) LDAP
9 12 (0.65%) Jinja
9 12 (0.65%) Kafka
10 11 (0.59%) J2EE
11 9 (0.48%) Elastic Stack
11 9 (0.48%) SailPoint
12 8 (0.43%) ActiveMQ
12 8 (0.43%) XML
13 6 (0.32%) jQuery
13 6 (0.32%) SOAP
14 5 (0.27%) .NET Framework
14 5 (0.27%) Software Packaging
Miscellaneous
1 108 (5.81%) Management Information System
2 81 (4.36%) CMDB
3 76 (4.09%) Data Centre
4 57 (3.07%) Self-Motivation
5 50 (2.69%) PKI
6 45 (2.42%) Driving Licence
7 38 (2.05%) Video Conferencing
8 34 (1.83%) Private Cloud
9 32 (1.72%) Virtual Team
10 24 (1.29%) iPhone
11 22 (1.18%) Onboarding
12 19 (1.02%) Security Operations Centre
13 18 (0.97%) CSOC
13 18 (0.97%) Hedge funds
14 17 (0.91%) Clustering
14 17 (0.91%) Replication
15 16 (0.86%) Linux Command Line
15 16 (0.86%) Product Ownership
16 15 (0.81%) Blackberry
16 15 (0.81%) Data Protection Act
Operating Systems
1 514 (27.66%) Windows
2 191 (10.28%) Windows 10
3 176 (9.47%) Windows Server
4 171 (9.20%) Linux
5 89 (4.79%) Windows Server 2016
6 69 (3.71%) Windows Server 2019
7 61 (3.28%) Unix
8 56 (3.01%) Windows 7
9 54 (2.91%) Windows Server 2012
10 25 (1.35%) Mac OS
11 23 (1.24%) Apple iOS
12 19 (1.02%) Android
12 19 (1.02%) Ubuntu
13 17 (0.91%) Windows NT
14 15 (0.81%) Solaris
15 14 (0.75%) Windows XP
16 13 (0.70%) Debian
17 7 (0.38%) AIX
17 7 (0.38%) Red Hat Enterprise Linux
17 7 (0.38%) VMS
Processes & Methodologies
1 560 (30.14%) Service Management
2 428 (23.04%) ITSM
3 351 (18.89%) Agile
4 347 (18.68%) Problem-Solving
5 336 (18.08%) Customer Service
6 262 (14.10%) Service Delivery
7 236 (12.70%) Change Management
7 236 (12.70%) Incident Management
8 191 (10.28%) Problem Management
9 173 (9.31%) Project Management
10 168 (9.04%) DevOps
11 164 (8.83%) Continuous Improvement
12 136 (7.32%) Stakeholder Management
13 120 (6.46%) Configuration Management
14 112 (6.03%) PRINCE2
15 107 (5.76%) Release Management
16 104 (5.60%) Asset Management
17 103 (5.54%) Project Delivery
17 103 (5.54%) Service Design
18 102 (5.49%) Disaster Recovery
Programming Languages
1 176 (9.47%) PowerShell
2 115 (6.19%) SQL
3 79 (4.25%) Python
4 45 (2.42%) JavaScript
5 43 (2.31%) C#
6 33 (1.78%) Perl
7 24 (1.29%) VBScript
8 22 (1.18%) VB
9 21 (1.13%) Bicep
9 21 (1.13%) Java
10 13 (0.70%) Bash
10 13 (0.70%) Shell Script
11 12 (0.65%) Tcl
12 8 (0.43%) C++
12 8 (0.43%) VB.NET
13 7 (0.38%) VBA
14 6 (0.32%) Apex Code
14 6 (0.32%) Go
15 5 (0.27%) T-SQL
16 4 (0.22%) ABAP
Qualifications
1 594 (31.97%) Security Cleared
2 406 (21.85%) SC Cleared
3 302 (16.25%) Degree
4 236 (12.70%) DV Cleared
5 159 (8.56%) ITIL Certification
6 130 (7.00%) Microsoft Certification
7 95 (5.11%) Cisco Certification
8 71 (3.82%) CCNA
9 65 (3.50%) A+ Certification
10 64 (3.44%) ITIL Foundation Certificate
11 50 (2.69%) MCSA
12 49 (2.64%) Computer Science Degree
13 48 (2.58%) MCP
14 47 (2.53%) MCSE
15 45 (2.42%) CCNP
16 36 (1.94%) BPSS Clearance
17 25 (1.35%) PMP
18 23 (1.24%) PMI Certification
19 18 (0.97%) TOGAF Certification
20 17 (0.91%) Master's Degree
Quality Assurance & Compliance
1 173 (9.31%) SLA
2 76 (4.09%) QA
3 33 (1.78%) ISO/IEC 20000
4 31 (1.67%) Government Security Classifications
5 29 (1.56%) GDPR
5 29 (1.56%) ISO/IEC 27001
6 21 (1.13%) COBIT
7 19 (1.02%) Data Quality
8 17 (0.91%) NCSC
8 17 (0.91%) NIST
9 12 (0.65%) Disclosure Scotland
10 11 (0.59%) Cyber Essentials
11 10 (0.54%) PCI DSS
12 9 (0.48%) PMO
13 8 (0.43%) ISO 9001
14 5 (0.27%) Accessibility
15 3 (0.16%) Cyber Essentials PLUS
15 3 (0.16%) GRC
15 3 (0.16%) ISO 22301
16 1 (0.054%) NEBOSH
System Software
1 353 (19.00%) Active Directory
2 104 (5.60%) VMware Infrastructure
3 45 (2.42%) Firmware
4 42 (2.26%) Hyper-V
5 37 (1.99%) Virtual Desktop
6 33 (1.78%) Virtual Machines
7 26 (1.40%) VMware ESXi
8 20 (1.08%) Virtual Servers
9 16 (0.86%) vSphere
10 13 (0.70%) VMware NSX
11 6 (0.32%) BitLocker
11 6 (0.32%) VMware Workstation
11 6 (0.32%) XenApp
11 6 (0.32%) XenDesktop
12 5 (0.27%) Microsoft Virtual Server
12 5 (0.27%) Veritas Cluster Server
13 4 (0.22%) Docker
13 4 (0.22%) Microsoft App-V
14 2 (0.11%) Samba
15 1 (0.054%) Snort
Systems Management
1 178 (9.58%) SCCM
2 86 (4.63%) Microsoft Intune
3 78 (4.20%) Ansible
4 71 (3.82%) SCOM
5 69 (3.71%) WSUS
6 31 (1.67%) Kubernetes
7 27 (1.45%) Active Directory Federation Services
8 26 (1.40%) NetBackup
9 23 (1.24%) vCenter Server
10 22 (1.18%) Puppet
10 22 (1.18%) Terraform
11 21 (1.13%) EMC NetWorker
12 20 (1.08%) Single Sign-On
13 17 (0.91%) Sysprep
14 13 (0.70%) Jamf Pro
15 9 (0.48%) Rancher
16 8 (0.43%) Control-M
16 8 (0.43%) Nagios
16 8 (0.43%) PingFederate
17 7 (0.38%) Red Hat Satellite
Vendors
1 568 (30.57%) Microsoft
2 379 (20.40%) ServiceNow
3 162 (8.72%) Cisco
4 160 (8.61%) VMware
5 152 (8.18%) Citrix
6 77 (4.14%) HP
7 59 (3.18%) Oracle
8 52 (2.80%) Palo Alto
8 52 (2.80%) SAP
9 50 (2.69%) IBM
10 47 (2.53%) Juniper
11 42 (2.26%) Remedy
12 40 (2.15%) Dell
12 40 (2.15%) EMC
13 38 (2.05%) Atlassian
14 36 (1.94%) SolarWinds
15 32 (1.72%) Red Hat
16 29 (1.56%) Symantec
17 27 (1.45%) Apple
17 27 (1.45%) Veeam