Help Desk Support Jobs in England

Help Desk Support
UK > England

The median Help Desk Support salary in England is £24,000 per year according to job vacancies posted during the 6 months to 3 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
3 Jun 2024
Same period 2023 Same period 2022
Rank 725 839 1075
Rank change year-on-year +114 +236 -254
Permanent jobs requiring a Help Desk Support 118 69 100
As % of all permanent jobs advertised in England 0.13% 0.082% 0.070%
As % of the Job Titles category 0.14% 0.090% 0.073%
Number of salaries quoted 97 47 88
10th Percentile £21,000 £21,250 £20,700
25th Percentile £22,500 £22,500 £22,000
Median annual salary (50th Percentile) £24,000 £26,000 £26,000
Median % change year-on-year -7.69% - +4.00%
75th Percentile £27,250 £33,750 £30,063
90th Percentile £33,250 £48,000 £33,368
UK median annual salary £24,000 £26,000 £26,000
% change year-on-year -7.69% - +4.00%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 86,551 76,764 136,484
% of permanent jobs with a recognized job title 94.74% 91.30% 96.02%
Number of salaries quoted 63,784 50,208 75,544
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,000 £45,000 £43,017
Median annual salary (50th Percentile) £52,500 £60,567 £60,000
Median % change year-on-year -13.32% +0.95% +9.09%
75th Percentile £70,500 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Help Desk Support
Job Vacancy Trend in England

Job postings that featured Help Desk Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Help Desk Support in England

Help Desk Support
Salary Trend in England

3-month moving average salary quoted in jobs citing Help Desk Support in England.

Salary trend for Help Desk Support in England

Help Desk Support
Salary Histogram in England

Salary distribution for jobs citing Help Desk Support in England over the 6 months to 3 June 2024.

Salary histogram for Help Desk Support in England

Help Desk Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the England region over the 6 months to 3 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +52 51 £24,000 -2.04% 11
North of England +48 25 £22,700 -25.57% 4
Midlands -7 23 £24,000 +4.35% 1
North West +4 17 £24,000 - 2
West Midlands +3 17 £24,000 +4.35%
South West -30 15 £24,000 -8.57% 3
Yorkshire +68 6 £21,000 -37.31% 2
East Midlands -8 6 £25,500 +13.33% 1
London +88 2 £45,000 +12.50% 1
North East -12 2 £27,649 +0.54%
East of England -12 2 £25,000 +2.04% 5
Help Desk Support
UK

Help Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 3 June 2024, Help Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Help Desk Support in the job title.

1 59 (50.00%) Customer Service
2 48 (40.68%) Microsoft
3 43 (36.44%) Windows
4 40 (33.90%) Active Directory
5 39 (33.05%) Problem-Solving
6 38 (32.20%) Social Skills
6 38 (32.20%) Microsoft 365
7 30 (25.42%) Microsoft Office
8 25 (21.19%) Firewall
9 24 (20.34%) Windows 10
10 23 (19.49%) SharePoint
11 20 (16.95%) Security Cleared
12 19 (16.10%) Azure
13 18 (15.25%) SLA
14 17 (14.41%) DHCP
14 17 (14.41%) DNS
14 17 (14.41%) Entra ID
15 13 (11.02%) Microsoft Exchange
15 13 (11.02%) ITIL
15 13 (11.02%) Windows Server
16 12 (10.17%) AWS
16 12 (10.17%) WatchGuard
17 11 (9.32%) Degree
17 11 (9.32%) SQL
17 11 (9.32%) Apple iOS
18 9 (7.63%) Gamification
19 8 (6.78%) Telecoms
19 8 (6.78%) Finance
19 8 (6.78%) Citrix
19 8 (6.78%) Android

Help Desk Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (19.49%) SharePoint
2 13 (11.02%) Microsoft Exchange
Applications
1 30 (25.42%) Microsoft Office
2 6 (5.08%) Microsoft Excel
3 5 (4.24%) Microsoft PowerPoint
4 1 (0.85%) Spreadsheet
Business Applications
1 2 (1.69%) assyst
1 2 (1.69%) Sage 200
1 2 (1.69%) Sage 50
Cloud Services
1 38 (32.20%) Microsoft 365
2 19 (16.10%) Azure
3 17 (14.41%) Entra ID
4 12 (10.17%) AWS
5 7 (5.93%) OneDrive
6 2 (1.69%) Dynamics 365
7 1 (0.85%) Mimecast
7 1 (0.85%) SaaS
Communications & Networking
1 25 (21.19%) Firewall
2 17 (14.41%) DHCP
2 17 (14.41%) DNS
3 7 (5.93%) LAN
4 6 (5.08%) MPLS
4 6 (5.08%) SD-WAN
4 6 (5.08%) Wireless
5 5 (4.24%) Structured Cabling
5 5 (4.24%) VLAN
6 4 (3.39%) TCP/IP
7 3 (2.54%) Remote Desktop
7 3 (2.54%) Wi-Fi
8 2 (1.69%) Broadband
8 2 (1.69%) Internet
9 1 (0.85%) VoIP
9 1 (0.85%) VPN
9 1 (0.85%) WAN
Database & Business Intelligence
1 6 (5.08%) PostgreSQL
2 2 (1.69%) MS Access
2 2 (1.69%) SQL Server
Development Applications
1 1 (0.85%) JIRA
General
1 38 (32.20%) Social Skills
2 8 (6.78%) Finance
2 8 (6.78%) Telecoms
3 6 (5.08%) Billing
3 6 (5.08%) Local Government
3 6 (5.08%) Retail
4 4 (3.39%) Analytical Skills
4 4 (3.39%) Law
5 2 (1.69%) Aerospace
5 2 (1.69%) Automotive
5 2 (1.69%) Organisational Skills
6 1 (0.85%) Inclusion and Diversity
6 1 (0.85%) Marketing
Libraries, Frameworks & Software Standards
1 3 (2.54%) JSON
1 3 (2.54%) XML
2 1 (0.85%) .NET
2 1 (0.85%) CSS
2 1 (0.85%) HTML
Miscellaneous
1 7 (5.93%) CCTV
2 6 (5.08%) Data Centre
2 6 (5.08%) Self-Motivation
3 3 (2.54%) Product Ownership
4 2 (1.69%) Driving Licence
4 2 (1.69%) Management Information System
4 2 (1.69%) Mobile App
4 2 (1.69%) Onboarding
4 2 (1.69%) Smartphone
5 1 (0.85%) iPad
5 1 (0.85%) iPhone
5 1 (0.85%) Private Cloud
Operating Systems
1 43 (36.44%) Windows
2 24 (20.34%) Windows 10
3 13 (11.02%) Windows Server
4 11 (9.32%) Apple iOS
5 8 (6.78%) Android
6 5 (4.24%) Windows 7
6 5 (4.24%) Windows Server 2019
7 4 (3.39%) Windows Server 2008
8 2 (1.69%) Windows Server 2012
9 1 (0.85%) Linux
9 1 (0.85%) Windows XP
Processes & Methodologies
1 59 (50.00%) Customer Service
2 39 (33.05%) Problem-Solving
3 13 (11.02%) ITIL
4 9 (7.63%) Gamification
5 7 (5.93%) Customer Experience
5 7 (5.93%) Service Delivery
6 6 (5.08%) Infrastructure Engineering
6 6 (5.08%) Time Management
7 5 (4.24%) Change Management
7 5 (4.24%) Data Loss Prevention
7 5 (4.24%) Mobile Device Management
8 3 (2.54%) B2B
8 3 (2.54%) Computer Science
8 3 (2.54%) CRM
8 3 (2.54%) Email Filtering
8 3 (2.54%) Fintech
8 3 (2.54%) Incident Management
8 3 (2.54%) Kalman Filter
8 3 (2.54%) Project Management
8 3 (2.54%) User Acceptance Testing
Programming Languages
1 11 (9.32%) SQL
2 1 (0.85%) C#
2 1 (0.85%) T-SQL
Qualifications
1 20 (16.95%) Security Cleared
2 11 (9.32%) Degree
3 8 (6.78%) DV Cleared
4 7 (5.93%) NVQ Level 3
5 5 (4.24%) AWS Certification
6 4 (3.39%) Microsoft Certification
7 2 (1.69%) A+ Certification
7 2 (1.69%) HNC
7 2 (1.69%) MCP
8 1 (0.85%) Computer Science Degree
Quality Assurance & Compliance
1 18 (15.25%) SLA
2 6 (5.08%) Cyber Essentials
2 6 (5.08%) Cyber Essentials PLUS
3 3 (2.54%) GDPR
3 3 (2.54%) QA
System Software
1 40 (33.90%) Active Directory
2 7 (5.93%) Virtual Machines
3 6 (5.08%) VMware Infrastructure
4 5 (4.24%) Virtual Desktop
5 3 (2.54%) VMware Server
5 3 (2.54%) VMware Workstation
6 2 (1.69%) Hyper-V
7 1 (0.85%) Firmware
7 1 (0.85%) GPFS
7 1 (0.85%) Terminal Server
7 1 (0.85%) XenApp
7 1 (0.85%) XenDesktop
Systems Management
1 1 (0.85%) Microsoft Intune
Vendors
1 48 (40.68%) Microsoft
2 12 (10.17%) WatchGuard
3 8 (6.78%) Citrix
4 6 (5.08%) VMware
5 5 (4.24%) Adobe
5 5 (4.24%) Avaya
6 3 (2.54%) CrowdStrike
6 3 (2.54%) Cylance
7 2 (1.69%) Sage
7 2 (1.69%) ServiceNow
7 2 (1.69%) Siemens
7 2 (1.69%) Xero
8 1 (0.85%) Apple
8 1 (0.85%) CheckPoint
8 1 (0.85%) Dell
8 1 (0.85%) Draytek
8 1 (0.85%) Ivanti
8 1 (0.85%) Sophos
8 1 (0.85%) Ubiquiti
8 1 (0.85%) Veeam