Customer-Centric
UK
The table below provides summary statistics for contract job vacancies requiring Customer-Centricity skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Customer-Centricity over the 6 months leading up to 20 September 2024, comparing them to the same period in the previous two years.
| 6 months to 20 Sep 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 425 | 477 | 527 |
| Rank change year-on-year | +52 | +50 | -33 |
| Contract jobs citing Customer-Centricity | 141 | 169 | 357 |
| As % of all contract jobs advertised in the UK | 0.37% | 0.34% | 0.42% |
| As % of the Processes & Methodologies category | 0.43% | 0.38% | 0.46% |
| Number of daily rates quoted | 70 | 131 | 225 |
| 10th Percentile | £182 | £181 | £405 |
| 25th Percentile | £330 | £340 | £460 |
| Median daily rate (50th Percentile) | £488 | £500 | £550 |
| Median % change year-on-year | -2.50% | -9.09% | - |
| 75th Percentile | £601 | £600 | £700 |
| 90th Percentile | £675 | £675 | £850 |
| UK excluding London median daily rate | £430 | £425 | £500 |
| % change year-on-year | +1.18% | -15.00% | +5.26% |
| Number of hourly rates quoted | 2 | 3 | 4 |
| 10th Percentile | £14.18 | £16.29 | £11.72 |
| 25th Percentile | £16.88 | £16.73 | £12.54 |
| Median hourly rate | £21.58 | £17.46 | £17.75 |
| Median % change year-on-year | +23.60% | -1.63% | +2.26% |
| 75th Percentile | £26.09 | £27.40 | £34.69 |
| 90th Percentile | £28.68 | £33.36 | £54.38 |
| UK excluding London median hourly rate | £21.58 | £16.73 | £13.00 |
| % change year-on-year | +28.99% | +28.69% | -25.10% |
All Process and Methodology Skills
UK
Customer-Centricity falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills.
| Contract vacancies with a requirement for process or methodology skills | 32,912 | 44,388 | 77,735 |
| As % of all contract IT jobs advertised in the UK | 85.73% | 89.02% | 90.52% |
| Number of daily rates quoted | 20,157 | 30,166 | 54,294 |
| 10th Percentile | £309 | £313 | £350 |
| 25th Percentile | £413 | £425 | £450 |
| Median daily rate (50th Percentile) | £525 | £540 | £550 |
| Median % change year-on-year | -2.78% | -1.82% | +10.00% |
| 75th Percentile | £638 | £650 | £650 |
| 90th Percentile | £750 | £750 | £750 |
| UK excluding London median daily rate | £500 | £500 | £500 |
| % change year-on-year | - | - | +11.11% |
| Number of hourly rates quoted | 1,439 | 1,570 | 1,739 |
| 10th Percentile | £14.84 | £14.25 | £13.16 |
| 25th Percentile | £20.00 | £18.79 | £16.25 |
| Median hourly rate | £43.00 | £42.50 | £28.90 |
| Median % change year-on-year | +1.18% | +47.06% | +34.42% |
| 75th Percentile | £65.00 | £65.00 | £58.75 |
| 90th Percentile | £75.00 | £77.50 | £70.39 |
| UK excluding London median hourly rate | £43.00 | £42.50 | £23.45 |
| % change year-on-year | +1.18% | +81.28% | +27.91% |
Customer-Centricity
Job Vacancy Trend
Job postings citing Customer-Centricity as a proportion of all IT jobs advertised.
Customer-Centricity
Contractor Daily Rate Trend
3-month moving average daily rate quoted in jobs citing Customer-Centricity.
Customer-Centricity
Daily Rate Histogram
Daily rate distribution for jobs citing Customer-Centricity over the 6 months to 20 September 2024.
Customer-Centricity
Contractor Hourly Rate Trend
3-month moving average hourly rates quoted in jobs citing Customer-Centricity.
Customer-Centricity
Hourly Rate Histogram
Hourly rate distribution of jobs citing Customer-Centricity over the 6 months to 20 September 2024.
Customer-Centricity
Top 14 Contract Locations
The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the UK over the 6 months to 20 September 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Contract IT Job Ads |
Median Daily Rate Past 6 Months |
Median Daily Rate % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +41 | 121 | £500 | -1.96% | 237 |
| UK excluding London | +38 | 65 | £430 | +1.18% | 140 |
| London | +54 | 64 | £525 | - | 100 |
| Work from Home | +91 | 56 | £425 | -10.53% | 96 |
| South East | +24 | 26 | £488 | +39.29% | 29 |
| South West | +18 | 11 | £175 | -66.67% | 16 |
| North of England | +31 | 10 | £425 | -19.05% | 47 |
| Scotland | +42 | 9 | £478 | -16.96% | 6 |
| Yorkshire | +18 | 5 | £300 | -50.00% | 11 |
| North West | +16 | 5 | £550 | +15.79% | 35 |
| Wales | +14 | 4 | - | - | 3 |
| East Midlands | +4 | 3 | - | - | 12 |
| Midlands | -4 | 3 | - | - | 29 |
| East of England | +20 | 2 | £165 | -39.92% | 15 |
Customer-Centricity
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||