Support Analyst Contracts in the UK excluding London

Support Analyst
UK > UK excluding London

The median Support Analyst daily rate in the UK excluding London is £200, according to job vacancies posted in the 6 months leading up to 12 June 2024.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 237 191 202
Rank change year-on-year -46 +11 +11
Contract jobs requiring a Support Analyst 169 272 400
As % of all contract jobs advertised in the UK excluding London 0.79% 1.20% 1.32%
As % of the Job Titles category 0.86% 1.27% 1.38%
Number of daily rates quoted 129 200 281
10th Percentile £149 £135 £125
25th Percentile £163 £155 £158
Median daily rate (50th Percentile) £200 £200 £200
Median % change year-on-year - - +17.65%
75th Percentile £244 £278 £310
90th Percentile £345 £350 £463
UK median daily rate £223 £275 £250
% change year-on-year -19.09% +10.00% +19.05%
Number of hourly rates quoted 20 25 51
10th Percentile £10.95 £14.07 £11.91
25th Percentile £14.97 £15.25 £14.81
Median hourly rate £18.38 £23.15 £17.50
Median % change year-on-year -20.63% +32.29% +14.75%
75th Percentile £22.25 £28.00 £21.50
90th Percentile £23.75 £31.10 £25.00
UK median hourly rate £21.00 £23.15 £17.54
% change year-on-year -9.29% +32.02% +7.91%

All Contract IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK excluding London with a recognized job title 19,709 21,379 29,050
% of contract IT jobs with a recognized job title 92.42% 94.21% 95.59%
Number of daily rates quoted 11,751 14,853 20,421
10th Percentile £213 £225 £208
25th Percentile £363 £388 £375
Median daily rate (50th Percentile) £488 £500 £475
Median % change year-on-year -2.50% +5.26% +8.57%
75th Percentile £593 £600 £575
90th Percentile £680 £688 £656
UK median daily rate £525 £538 £525
% change year-on-year -2.42% +2.48% +6.06%
Number of hourly rates quoted 2,515 1,090 1,383
10th Percentile £12.63 £13.41 £12.50
25th Percentile £15.92 £18.08 £15.00
Median hourly rate £40.00 £42.08 £20.00
Median % change year-on-year -4.94% +110.39% +7.82%
75th Percentile £62.83 £65.00 £47.25
90th Percentile £74.00 £75.68 £62.45
UK median hourly rate £37.50 £45.00 £25.00
% change year-on-year -16.67% +80.00% +16.28%

Support Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Support Analyst in the UK excluding London

Support Analyst
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing Support Analyst in the UK excluding London.

Daily rate trend for Support Analyst in the UK excluding London

Support Analyst
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing Support Analyst in the UK excluding London over the 6 months to 12 June 2024.

Daily rate histogram for Support Analyst in the UK excluding London

Support Analyst
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing Support Analyst in the UK excluding London.

Hourly rate trend for Support Analyst in the UK excluding London

Support Analyst
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK excluding London region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South East -41 34 £170 -21.22% 33
North of England -23 32 £200 -15.34% 37
Midlands +24 31 £185 -1.99% 18
Scotland +33 30 £175 +5.26% 11
West Midlands +25 27 £185 -9.76% 8
South West +11 23 £225 +47.54% 19
East of England +3 18 £325 +62.50% 12
North West -10 15 £201 -19.50% 18
Yorkshire +1 12 £190 +5.56% 15
North East +7 5 £190 -20.00% 4
Wales +20 4 £190 +2.70% 4
East Midlands +7 4 £210 +79.87% 10
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 12 June 2024, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring Support Analyst in the job title.

1 84 (49.70%) Social Skills
2 70 (41.42%) Windows
3 66 (39.05%) Microsoft
4 64 (37.87%) Customer Service
5 62 (36.69%) Microsoft 365
6 54 (31.95%) Active Directory
7 53 (31.36%) ITIL
8 47 (27.81%) Windows 10
9 39 (23.08%) Microsoft Office
10 35 (20.71%) Problem-Solving
11 25 (14.79%) Security Cleared
12 22 (13.02%) SC Cleared
13 21 (12.43%) Public Sector
14 20 (11.83%) Service Management
14 20 (11.83%) ServiceNow
15 19 (11.24%) ITSM
16 18 (10.65%) Microsoft Intune
16 18 (10.65%) Azure
17 17 (10.06%) Windows Server 2016
18 16 (9.47%) Analytical Skills
18 16 (9.47%) Finance
19 15 (8.88%) Microsoft Exchange
19 15 (8.88%) Android
20 14 (8.28%) SLA
21 13 (7.69%) Apple
21 13 (7.69%) Apple iOS
21 13 (7.69%) Windows Server
22 11 (6.51%) SCCM
23 10 (5.92%) Citrix
23 10 (5.92%) Microsoft Excel

Support Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (8.88%) Microsoft Exchange
2 7 (4.14%) SharePoint
3 6 (3.55%) Skype for Business
4 2 (1.18%) Appian
4 2 (1.18%) Confluence
Applications
1 39 (23.08%) Microsoft Office
2 10 (5.92%) Microsoft Excel
3 1 (0.59%) AutoCAD
3 1 (0.59%) Microsoft PowerPoint
3 1 (0.59%) Spreadsheet
Business Applications
1 5 (2.96%) Odoo
2 3 (1.78%) SAP S/4HANA
3 1 (0.59%) assyst
3 1 (0.59%) Dynamics CRM
3 1 (0.59%) IBM Planning Analytics
3 1 (0.59%) JDE EnterpriseOne
3 1 (0.59%) Oracle EBS
3 1 (0.59%) Oracle EBS R12
3 1 (0.59%) Oracle Procure-to-Pay
Cloud Services
1 62 (36.69%) Microsoft 365
2 18 (10.65%) Azure
3 8 (4.73%) OneDrive
4 6 (3.55%) Entra ID
5 4 (2.37%) Google Workspace
6 1 (0.59%) AWS
6 1 (0.59%) Dynamics 365
6 1 (0.59%) OCI
6 1 (0.59%) Power Automate
6 1 (0.59%) Power Platform
6 1 (0.59%) PowerApps
6 1 (0.59%) SaaS
6 1 (0.59%) Yammer
Communications & Networking
1 7 (4.14%) LAN
2 6 (3.55%) Firewall
2 6 (3.55%) Remote Desktop
2 6 (3.55%) Skype
2 6 (3.55%) VPN
2 6 (3.55%) WAN
3 4 (2.37%) DHCP
3 4 (2.37%) DNS
4 3 (1.78%) TCP/IP
5 2 (1.18%) Bluetooth
5 2 (1.18%) Wi-Fi
6 1 (0.59%) IP Telephony
6 1 (0.59%) VLAN
6 1 (0.59%) Wireless
Database & Business Intelligence
1 3 (1.78%) Data Vault
2 1 (0.59%) Data Warehouse
2 1 (0.59%) Oracle Reports
2 1 (0.59%) Power BI
Development Applications
1 5 (2.96%) JIRA
General
1 84 (49.70%) Social Skills
2 21 (12.43%) Public Sector
3 16 (9.47%) Analytical Skills
3 16 (9.47%) Finance
4 4 (2.37%) Back Office
4 4 (2.37%) Pharmaceutical
5 3 (1.78%) Banking
5 3 (1.78%) Law
6 2 (1.18%) German Language
6 2 (1.18%) Manufacturing
7 1 (0.59%) Billing
7 1 (0.59%) Financial Institution
7 1 (0.59%) Legal
7 1 (0.59%) Local Government
7 1 (0.59%) Organisational Skills
7 1 (0.59%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (1.18%) Middleware
2 1 (0.59%) XML
Miscellaneous
1 9 (5.33%) iPhone
2 7 (4.14%) Driving Licence
3 6 (3.55%) CMDB
3 6 (3.55%) Management Information System
4 4 (2.37%) Analytical Mindset
4 4 (2.37%) EPoS
5 2 (1.18%) AS400
5 2 (1.18%) BYOD
5 2 (1.18%) Chip and PIN
5 2 (1.18%) Data Protection Act
5 2 (1.18%) iPad
6 1 (0.59%) Data Centre
6 1 (0.59%) Hedge funds
6 1 (0.59%) Microsoft Licensing
6 1 (0.59%) NHS
6 1 (0.59%) PDA
6 1 (0.59%) SCADA
6 1 (0.59%) Self-Motivation
6 1 (0.59%) SWIFT Messaging Network
6 1 (0.59%) Video Conferencing
Operating Systems
1 70 (41.42%) Windows
2 47 (27.81%) Windows 10
3 17 (10.06%) Windows Server 2016
4 15 (8.88%) Android
5 13 (7.69%) Apple iOS
5 13 (7.69%) Windows Server
6 7 (4.14%) Mac OS
6 7 (4.14%) Windows Server 2019
7 6 (3.55%) Windows Server 2012
8 2 (1.18%) Windows Server 2008
9 1 (0.59%) Linux
9 1 (0.59%) Mac OS X
9 1 (0.59%) Red Hat Enterprise Linux
Processes & Methodologies
1 64 (37.87%) Customer Service
2 53 (31.36%) ITIL
3 35 (20.71%) Problem-Solving
4 20 (11.83%) Service Management
5 19 (11.24%) ITSM
6 9 (5.33%) Mobile Device Management
6 9 (5.33%) Problem Management
6 9 (5.33%) Service Delivery
7 8 (4.73%) Incident Management
8 7 (4.14%) ERP
8 7 (4.14%) Project Management
9 6 (3.55%) Customer-Centricity
10 5 (2.96%) Decision-Making
10 5 (2.96%) Knowledge Management
10 5 (2.96%) Risk Management
10 5 (2.96%) Time Management
11 4 (2.37%) B2B
11 4 (2.37%) CRM
11 4 (2.37%) Data Protection
11 4 (2.37%) Test Scripting
Programming Languages
1 5 (2.96%) PowerShell
2 4 (2.37%) SQL
3 3 (1.78%) Python
Qualifications
1 25 (14.79%) Security Cleared
2 22 (13.02%) SC Cleared
3 7 (4.14%) Degree
4 6 (3.55%) Cisco Certification
5 5 (2.96%) HNC
6 4 (2.37%) BPSS Clearance
7 3 (1.78%) MCP
7 3 (1.78%) Microsoft Certification
8 2 (1.18%) (ISC)2 CCSP
8 2 (1.18%) A+ Certification
8 2 (1.18%) CCENT
8 2 (1.18%) CISSP
8 2 (1.18%) CRISC
8 2 (1.18%) DBS Check
8 2 (1.18%) DV Cleared
9 1 (0.59%) ITIL Certification
9 1 (0.59%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 14 (8.28%) SLA
2 6 (3.55%) ISO/IEC 27001
3 5 (2.96%) Disclosure Scotland
4 3 (1.78%) PMO
5 1 (0.59%) Data Quality
System Software
1 54 (31.95%) Active Directory
2 5 (2.96%) VMware Infrastructure
3 2 (1.18%) Terminal Services
3 2 (1.18%) Virtual Machines
4 1 (0.59%) Hyper-V
4 1 (0.59%) Virtual Desktop
4 1 (0.59%) Virtual Servers
4 1 (0.59%) VMware Server
Systems Management
1 18 (10.65%) Microsoft Intune
2 11 (6.51%) SCCM
3 6 (3.55%) Jamf Pro
4 3 (1.78%) Thomson Reuters DACS
5 1 (0.59%) Systems Management Server (SMS)
Vendors
1 66 (39.05%) Microsoft
2 20 (11.83%) ServiceNow
3 13 (7.69%) Apple
4 10 (5.92%) Citrix
5 8 (4.73%) VMware
6 7 (4.14%) Cisco
7 5 (2.96%) SAP
8 4 (2.37%) Google
9 3 (1.78%) Bloomberg
9 3 (1.78%) Oracle
9 3 (1.78%) Refinitiv
9 3 (1.78%) Salesforce
10 2 (1.18%) Dell
11 1 (0.59%) ArcSight
11 1 (0.59%) Avaya
11 1 (0.59%) BT
11 1 (0.59%) Cognos
11 1 (0.59%) HP
11 1 (0.59%) JD Edwards
11 1 (0.59%) SonicWALL