Service Delivery Contracts in the UK excluding London

Service Delivery
UK > UK excluding London

The table below provides summary statistics for contract job vacancies advertised in the UK excluding London requiring Service Delivery skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Delivery over the 6 months leading up to 12 June 2024, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 73 76 71
Rank change year-on-year +3 -5 +29
Contract jobs citing Service Delivery 568 709 1,014
As % of all contract jobs advertised in the UK excluding London 2.66% 3.12% 3.34%
As % of the Processes & Methodologies category 3.22% 3.51% 3.74%
Number of daily rates quoted 305 431 627
10th Percentile £200 £250 £200
25th Percentile £282 £413 £400
Median daily rate (50th Percentile) £475 £535 £500
Median % change year-on-year -11.21% +7.00% +11.11%
75th Percentile £575 £623 £588
90th Percentile £659 £700 £670
UK median daily rate £465 £525 £525
% change year-on-year -11.43% - +10.53%
Number of hourly rates quoted 108 74 89
10th Percentile £14.00 £13.29 £11.90
25th Percentile £14.16 £13.41 £13.25
Median hourly rate £15.00 £16.17 £13.66
Median % change year-on-year -7.21% +18.34% -26.71%
75th Percentile £16.85 £32.50 £23.00
90th Percentile £23.95 £49.52 £47.40
UK median hourly rate £15.00 £18.50 £14.50
% change year-on-year -18.92% +27.59% -22.77%

All Process and Methodology Skills
UK excluding London

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the UK excluding London.

Contract vacancies with a requirement for process or methodology skills 17,630 20,207 27,140
As % of all contract IT jobs advertised in the UK excluding London 82.67% 89.05% 89.30%
Number of daily rates quoted 10,358 13,864 18,970
10th Percentile £250 £260 £246
25th Percentile £375 £400 £400
Median daily rate (50th Percentile) £500 £500 £490
Median % change year-on-year - +2.04% +8.89%
75th Percentile £600 £600 £586
90th Percentile £688 £694 £663
UK median daily rate £525 £550 £538
% change year-on-year -4.55% +2.33% +7.50%
Number of hourly rates quoted 2,185 1,244 1,334
10th Percentile £12.50 £10.90 £12.49
25th Percentile £15.48 £15.21 £14.25
Median hourly rate £38.12 £34.90 £21.00
Median % change year-on-year +9.23% +66.18% -
75th Percentile £61.30 £63.75 £47.96
90th Percentile £72.90 £75.00 £63.60
UK median hourly rate £37.00 £35.65 £26.00
% change year-on-year +3.79% +37.12% +13.04%

Service Delivery
Job Vacancy Trend in the UK excluding London

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Delivery in the UK excluding London

Service Delivery
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing Service Delivery in the UK excluding London.

Daily rate trend for Service Delivery in the UK excluding London

Service Delivery
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing Service Delivery in the UK excluding London over the 6 months to 12 June 2024.

Daily rate histogram for Service Delivery in the UK excluding London

Service Delivery
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing Service Delivery in the UK excluding London.

Hourly rate trend for Service Delivery in the UK excluding London

Service Delivery
Hourly Rate Histogram in the UK excluding London

Hourly rate distribution of jobs citing Service Delivery in the UK excluding London over the 6 months to 12 June 2024.

Hourly rate histogram for Service Delivery in the UK excluding London

Service Delivery
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the UK excluding London region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South East 0 140 £400 -20.00% 140
North of England -2 137 £550 - 167
East of England +16 94 £350 -12.50% 75
Yorkshire +19 76 £525 -4.55% 61
Midlands -17 71 £460 -15.98% 118
South West -30 65 £469 -18.48% 79
Scotland +31 58 £400 -17.95% 58
North West -23 58 £575 +4.55% 90
West Midlands -20 41 £450 -14.29% 71
East Midlands -4 27 £460 -19.40% 46
North East +3 3 £590 +31.11% 19
Northern Ireland - 3 - - 8
Wales +19 2 £136 -66.97% 22
Service Delivery
UK

Service Delivery
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (3.35%) Microsoft Exchange
2 12 (2.11%) SharePoint
3 2 (0.35%) IBM Notes
4 1 (0.18%) Adobe Experience Manager
4 1 (0.18%) Confluence
4 1 (0.18%) IBM HTTP Server
4 1 (0.18%) WebSphere
4 1 (0.18%) WebSphere Application Server
4 1 (0.18%) WebSphere Portal
Applications
1 79 (13.91%) Microsoft Excel
2 68 (11.97%) Microsoft PowerPoint
3 54 (9.51%) Microsoft Office
4 2 (0.35%) Spreadsheet
Business Applications
1 9 (1.58%) Remedy ITSM
2 2 (0.35%) Salesforce CRM
3 1 (0.18%) SAP Hybris
Cloud Services
1 57 (10.04%) Microsoft 365
2 42 (7.39%) Azure
3 22 (3.87%) AWS
3 22 (3.87%) SaaS
4 21 (3.70%) Power Platform
5 13 (2.29%) SuccessFactors
6 10 (1.76%) IaaS
7 9 (1.58%) Entra ID
7 9 (1.58%) OneDrive
7 9 (1.58%) PaaS
8 7 (1.23%) Power Automate
9 6 (1.06%) Cloud Computing
9 6 (1.06%) PowerApps
10 2 (0.35%) Amazon GuardDuty
10 2 (0.35%) Azure Sentinel
10 2 (0.35%) Dynamics 365
11 1 (0.18%) Amazon EKS
11 1 (0.18%) Microsoft Purview
11 1 (0.18%) OCI
11 1 (0.18%) SAP Commerce Cloud
Communications & Networking
1 23 (4.05%) VPN
2 22 (3.87%) DNS
3 21 (3.70%) DHCP
4 17 (2.99%) LAN
5 14 (2.46%) Wi-Fi
6 13 (2.29%) VLAN
7 12 (2.11%) Firewall
8 11 (1.94%) Network Security
9 8 (1.41%) Internet
10 7 (1.23%) Unified Communications
10 7 (1.23%) WAN
11 5 (0.88%) Cisco Firepower
12 4 (0.70%) Ethernet
12 4 (0.70%) MPLS
12 4 (0.70%) TCP/IP
13 3 (0.53%) ADSL
13 3 (0.53%) PSTN
14 2 (0.35%) Radio Access Network
14 2 (0.35%) SAN
14 2 (0.35%) WLAN
Database & Business Intelligence
1 21 (3.70%) Power BI
2 5 (0.88%) Data Mining
2 5 (0.88%) SQL Server
3 3 (0.53%) Oracle Reports
3 3 (0.53%) Tableau
4 2 (0.35%) Amazon RDS
4 2 (0.35%) Data Warehouse
4 2 (0.35%) Qlik Sense
5 1 (0.18%) BigQuery
5 1 (0.18%) Data Hub
5 1 (0.18%) Data Lake
5 1 (0.18%) GIS
Development Applications
1 4 (0.70%) JIRA
2 1 (0.18%) Git
2 1 (0.18%) Gradle
2 1 (0.18%) IBM UrbanCode
2 1 (0.18%) Jenkins
2 1 (0.18%) Maven
2 1 (0.18%) Yeoman
General
1 192 (33.80%) Social Skills
2 94 (16.55%) Finance
3 64 (11.27%) Analytical Skills
3 64 (11.27%) Public Sector
4 23 (4.05%) Local Government
4 23 (4.05%) Telecoms
5 22 (3.87%) Organisational Skills
6 19 (3.35%) Legal
7 14 (2.46%) Banking
7 14 (2.46%) Marketing
7 14 (2.46%) Presentation Skills
8 13 (2.29%) German Language
9 12 (2.11%) Manufacturing
10 9 (1.58%) Influencing Skills
11 8 (1.41%) Law
12 7 (1.23%) Hungarian Language
12 7 (1.23%) Lithuanian Language
12 7 (1.23%) Pharmaceutical
13 6 (1.06%) Billing
13 6 (1.06%) Police
Job Titles
1 91 (16.02%) Service Manager
2 88 (15.49%) Analyst
3 55 (9.68%) Delivery Manager
4 50 (8.80%) Service Analyst
5 47 (8.27%) Service Delivery Manager
6 41 (7.22%) Lead
7 37 (6.51%) IT Manager
8 33 (5.81%) Service Desk Analyst
9 31 (5.46%) IT Services Manager
9 31 (5.46%) Senior
10 24 (4.23%) Developer
11 22 (3.87%) 1st Line Support
11 22 (3.87%) Architect
11 22 (3.87%) Customer Analyst
11 22 (3.87%) Customer Service Analyst
12 21 (3.70%) ServiceNow Developer
13 18 (3.17%) Support Engineer
14 16 (2.82%) Consultant
14 16 (2.82%) Network Engineer
14 16 (2.82%) Service Desk Agent
Libraries, Frameworks & Software Standards
1 23 (4.05%) Web Services
2 11 (1.94%) HTML
3 9 (1.58%) CSS
4 7 (1.23%) AngularJS
4 7 (1.23%) Node.js
5 4 (0.70%) OpenAPI
5 4 (0.70%) RAML
5 4 (0.70%) RESTful
5 4 (0.70%) Swagger
6 3 (0.53%) .NET
6 3 (0.53%) Middleware
7 2 (0.35%) Lightning Web Components
7 2 (0.35%) Oracle Fusion
7 2 (0.35%) REST
7 2 (0.35%) Visualforce
8 1 (0.18%) J2EE
8 1 (0.18%) SAP PI
Miscellaneous
1 23 (4.05%) Management Information System
2 17 (2.99%) Driving Licence
2 17 (2.99%) Replication
3 15 (2.64%) Product Ownership
4 12 (2.11%) Onboarding
5 6 (1.06%) Digital Signage
5 6 (1.06%) PKI
5 6 (1.06%) Private Cloud
5 6 (1.06%) Self-Motivation
6 5 (0.88%) IoT
6 5 (0.88%) NHS
6 5 (0.88%) Virtual Team
7 4 (0.70%) CMDB
7 4 (0.70%) Operational Technology
8 3 (0.53%) Analytical Mindset
8 3 (0.53%) EMC VNX
9 2 (0.35%) BYOD
9 2 (0.35%) DataPower
9 2 (0.35%) Robotics
9 2 (0.35%) SWIFT Messaging Network
Operating Systems
1 96 (16.90%) Windows
2 36 (6.34%) Windows 10
3 29 (5.11%) Windows 7
4 21 (3.70%) Linux
5 9 (1.58%) Windows Server
6 8 (1.41%) Apple iOS
7 6 (1.06%) Android
7 6 (1.06%) Unix
7 6 (1.06%) Windows Server 2016
7 6 (1.06%) Windows Server 2019
8 5 (0.88%) Mac OS
9 4 (0.70%) Solaris
10 3 (0.53%) AIX
10 3 (0.53%) Ubuntu
Processes & Methodologies
1 180 (31.69%) ITIL
1 180 (31.69%) Problem-Solving
2 159 (27.99%) Customer Service
3 102 (17.96%) Service Management
4 81 (14.26%) Incident Management
5 70 (12.32%) Mathematics
6 67 (11.80%) ITSM
7 62 (10.92%) Continuous Improvement
7 62 (10.92%) Project Delivery
8 54 (9.51%) Change Management
9 52 (9.15%) Agile
10 50 (8.80%) Stakeholder Management
11 40 (7.04%) Project Management
12 38 (6.69%) Decision-Making
13 34 (5.99%) Asset Management
14 31 (5.46%) Information Security
15 29 (5.11%) Roadmaps
16 28 (4.93%) People Management
17 27 (4.75%) Operations Management
18 25 (4.40%) Problem Management
Programming Languages
1 11 (1.94%) SQL
2 10 (1.76%) PowerShell
3 9 (1.58%) JavaScript
4 8 (1.41%) Swift
5 4 (0.70%) C#
5 4 (0.70%) Java
6 3 (0.53%) Python
6 3 (0.53%) VB.NET
7 2 (0.35%) Apex Code
7 2 (0.35%) C++
8 1 (0.18%) Bash
8 1 (0.18%) Data Analysis Expressions
8 1 (0.18%) Groovy
8 1 (0.18%) Ruby
8 1 (0.18%) Shell Script
Qualifications
1 141 (24.82%) Security Cleared
2 100 (17.61%) SC Cleared
3 39 (6.87%) Degree
4 33 (5.81%) DV Cleared
5 28 (4.93%) A+ Certification
6 26 (4.58%) Microsoft Certification
7 17 (2.99%) MCSA
8 15 (2.64%) MCP
9 9 (1.58%) ITIL Certification
10 7 (1.23%) BPSS Clearance
10 7 (1.23%) Cisco Certification
11 5 (0.88%) CCNA
12 4 (0.70%) Azure Certification
12 4 (0.70%) BC Cleared
12 4 (0.70%) ITIL Foundation Certificate
12 4 (0.70%) MCSE
12 4 (0.70%) NVQ Level 4
13 3 (0.53%) CGEIT
13 3 (0.53%) CRISC
13 3 (0.53%) ISO 27001 Lead Auditor
Quality Assurance & Compliance
1 81 (14.26%) SLA
2 13 (2.29%) ISO/IEC 27001
2 13 (2.29%) NIST
3 11 (1.94%) QA
4 8 (1.41%) GDPR
5 5 (0.88%) Data Quality
6 3 (0.53%) Accessibility
6 3 (0.53%) Disclosure Scotland
6 3 (0.53%) ISO 9001
6 3 (0.53%) ISO/IEC 20000
7 2 (0.35%) PMO
8 1 (0.18%) Actionable Recommendations
System Software
1 61 (10.74%) Active Directory
2 13 (2.29%) Firmware
3 6 (1.06%) VMware Infrastructure
4 3 (0.53%) Hyper-V
4 3 (0.53%) SRDF
4 3 (0.53%) Virtual Machines
4 3 (0.53%) vSphere
Systems Management
1 31 (5.46%) SCCM
2 17 (2.99%) Microsoft Intune
3 14 (2.46%) Ansible
3 14 (2.46%) NetBackup
3 14 (2.46%) Puppet
4 6 (1.06%) Single Sign-On
5 5 (0.88%) Endace
6 3 (0.53%) EMC TimeFinder
6 3 (0.53%) WSUS
7 1 (0.18%) Kubernetes
7 1 (0.18%) Terraform
Vendors
1 204 (35.92%) Microsoft
2 65 (11.44%) ServiceNow
3 32 (5.63%) Cisco
4 16 (2.82%) Citrix
4 16 (2.82%) Oracle
5 14 (2.46%) Veritas
6 12 (2.11%) HP
7 10 (1.76%) SAP
8 9 (1.58%) Remedy
9 8 (1.41%) Okta
9 8 (1.41%) VMware
10 7 (1.23%) BMC
10 7 (1.23%) F5
11 6 (1.06%) Juniper
12 4 (0.70%) Ariba
12 4 (0.70%) Dell
12 4 (0.70%) Fortinet
12 4 (0.70%) Google
13 3 (0.53%) Brocade
13 3 (0.53%) NetApp