Service Desk Analyst Contracts in the UK excluding London

Service Desk Analyst
UK > UK excluding London

The median Service Desk Analyst daily rate in the UK excluding London is £175, according to job vacancies posted in the 6 months leading up to 12 June 2024.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 142 158 142
Rank change year-on-year +16 -16 +38
Contract jobs requiring a Service Desk Analyst 338 343 586
As % of all contract jobs advertised in the UK excluding London 1.58% 1.51% 1.93%
As % of the Job Titles category 1.71% 1.60% 2.02%
Number of daily rates quoted 136 150 303
10th Percentile £125 £113 £106
25th Percentile £150 £130 £125
Median daily rate (50th Percentile) £175 £163 £151
Median % change year-on-year +7.36% +7.95% +25.83%
75th Percentile £223 £194 £188
90th Percentile £345 £238 £220
UK median daily rate £175 £175 £160
% change year-on-year - +9.38% +25.49%
Number of hourly rates quoted 174 122 171
10th Percentile £12.63 £12.63 £12.50
25th Percentile £14.16 £13.41 £13.25
Median hourly rate £15.76 £14.68 £15.00
Median % change year-on-year +7.36% -2.17% +10.09%
75th Percentile £19.00 £18.69 £17.25
90th Percentile £21.46 £20.56 £20.25
UK median hourly rate £16.00 £14.83 £15.00
% change year-on-year +7.89% -1.13% +9.09%

All Contract IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK excluding London with a recognized job title 19,709 21,379 29,050
% of contract IT jobs with a recognized job title 92.42% 94.21% 95.59%
Number of daily rates quoted 11,751 14,853 20,421
10th Percentile £213 £225 £208
25th Percentile £363 £388 £375
Median daily rate (50th Percentile) £488 £500 £475
Median % change year-on-year -2.50% +5.26% +8.57%
75th Percentile £593 £600 £575
90th Percentile £680 £688 £656
UK median daily rate £525 £538 £525
% change year-on-year -2.42% +2.48% +6.06%
Number of hourly rates quoted 2,515 1,090 1,383
10th Percentile £12.63 £13.41 £12.50
25th Percentile £15.92 £18.08 £15.00
Median hourly rate £40.00 £42.08 £20.00
Median % change year-on-year -4.94% +110.39% +7.82%
75th Percentile £62.83 £65.00 £47.25
90th Percentile £74.00 £75.68 £62.45
UK median hourly rate £37.50 £45.00 £25.00
% change year-on-year -16.67% +80.00% +16.28%

Service Desk Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing Service Desk Analyst in the UK excluding London.

Daily rate trend for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing Service Desk Analyst in the UK excluding London over the 6 months to 12 June 2024.

Daily rate histogram for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst in the UK excluding London.

Hourly rate trend for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Hourly Rate Histogram in the UK excluding London

Hourly rate distribution of jobs citing Service Desk Analyst in the UK excluding London over the 6 months to 12 June 2024.

Hourly rate histogram for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the UK excluding London region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
East of England +8 116 £178 +1.43% 15
North of England +16 65 £170 -1.45% 24
South West +32 63 £275 +67.68% 7
North West +17 39 £200 +14.29% 11
Midlands -1 36 £160 +23.08% 7
South East +14 33 £166 -11.33% 21
Yorkshire +13 26 £150 -7.12% 10
West Midlands +6 23 £170 -5.56% 3
Wales +26 13 £128 -5.19% 8
East Midlands +1 13 £160 +39.13% 4
Scotland +14 12 £175 +13.82% 6
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 12 June 2024, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring Service Desk Analyst in the job title.

1 183 (54.14%) Customer Service
2 107 (31.66%) ITIL
3 101 (29.88%) Windows
4 99 (29.29%) Security Cleared
4 99 (29.29%) Microsoft 365
5 93 (27.51%) Social Skills
5 93 (27.51%) Active Directory
6 91 (26.92%) Problem-Solving
7 90 (26.63%) Incident Management
8 85 (25.15%) Microsoft
9 81 (23.96%) SC Cleared
10 70 (20.71%) ServiceNow
11 63 (18.64%) SLA
12 54 (15.98%) Windows 10
13 49 (14.50%) Public Sector
14 48 (14.20%) Citrix
15 47 (13.91%) Microsoft Certification
16 43 (12.72%) Wi-Fi
17 41 (12.13%) A+ Certification
17 41 (12.13%) Microsoft Office
17 41 (12.13%) MCSA
18 37 (10.95%) Analytical Skills
19 33 (9.76%) Service Delivery
19 33 (9.76%) Retail
20 30 (8.88%) Microsoft Excel
21 28 (8.28%) Service Management
21 28 (8.28%) Microsoft PowerPoint
22 26 (7.69%) DV Cleared
23 25 (7.40%) Mathematics
24 24 (7.10%) MCP

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (5.92%) Microsoft Exchange
2 3 (0.89%) SharePoint
Applications
1 41 (12.13%) Microsoft Office
2 30 (8.88%) Microsoft Excel
3 28 (8.28%) Microsoft PowerPoint
Business Applications
1 3 (0.89%) Remedy ITSM
Cloud Services
1 99 (29.29%) Microsoft 365
2 8 (2.37%) Azure
3 7 (2.07%) Entra ID
4 5 (1.48%) WhatsApp
5 4 (1.18%) OneDrive
6 2 (0.59%) Dynamics 365
7 1 (0.30%) AWS
7 1 (0.30%) Cloud Computing
7 1 (0.30%) IaaS
7 1 (0.30%) Mimecast
Communications & Networking
1 43 (12.72%) Wi-Fi
2 10 (2.96%) VPN
3 8 (2.37%) Firewall
4 6 (1.78%) DHCP
4 6 (1.78%) DNS
5 4 (1.18%) Internet
5 4 (1.18%) Wireless
6 3 (0.89%) LAN
6 3 (0.89%) Remote Desktop
6 3 (0.89%) Structured Cabling
6 3 (0.89%) TCP/IP
6 3 (0.89%) WAN
7 2 (0.59%) VoIP
Database & Business Intelligence
1 3 (0.89%) Oracle Reports
2 1 (0.30%) Tableau
General
1 93 (27.51%) Social Skills
2 49 (14.50%) Public Sector
3 37 (10.95%) Analytical Skills
4 33 (9.76%) Retail
5 11 (3.25%) Finance
6 9 (2.66%) Organisational Skills
7 6 (1.78%) Inclusion and Diversity
8 3 (0.89%) Aerospace
9 2 (0.59%) Documentation Skills
9 2 (0.59%) Manufacturing
10 1 (0.30%) Automotive
10 1 (0.30%) Financial Institution
10 1 (0.30%) Italian Language
10 1 (0.30%) Legal
10 1 (0.30%) Telecoms
Miscellaneous
1 19 (5.62%) Management Information System
2 14 (4.14%) NHS
3 3 (0.89%) BYOD
3 3 (0.89%) Linux Command Line
3 3 (0.89%) Self-Motivation
4 2 (0.59%) CMDB
4 2 (0.59%) Data Protection Act
4 2 (0.59%) Freedom of Information
5 1 (0.30%) Analytical Mindset
5 1 (0.30%) Blackberry
5 1 (0.30%) Driving Licence
5 1 (0.30%) Hedge funds
5 1 (0.30%) iPad
5 1 (0.30%) iPhone
5 1 (0.30%) Product Ownership
5 1 (0.30%) Video Conferencing
Operating Systems
1 101 (29.88%) Windows
2 54 (15.98%) Windows 10
3 7 (2.07%) Windows Server
4 6 (1.78%) Linux
4 6 (1.78%) Unix
5 5 (1.48%) Apple iOS
5 5 (1.48%) Windows 7
6 4 (1.18%) Android
7 3 (0.89%) Windows Server 2012
8 2 (0.59%) Windows Server 2008
8 2 (0.59%) Windows Server 2016
8 2 (0.59%) Windows Server 2019
Processes & Methodologies
1 183 (54.14%) Customer Service
2 107 (31.66%) ITIL
3 91 (26.92%) Problem-Solving
4 90 (26.63%) Incident Management
5 33 (9.76%) Service Delivery
6 28 (8.28%) Service Management
7 25 (7.40%) Mathematics
8 18 (5.33%) Line Management
8 18 (5.33%) Problem Management
9 17 (5.03%) Time Management
10 16 (4.73%) ITSM
11 13 (3.85%) Decision-Making
12 8 (2.37%) Migration
13 7 (2.07%) Ticket Management
14 6 (1.78%) Agile
14 6 (1.78%) Network Monitoring
14 6 (1.78%) User Experience
15 5 (1.48%) Mentoring
15 5 (1.48%) Service Desk Management
15 5 (1.48%) Trend Analysis
Programming Languages
1 3 (0.89%) SQL
Qualifications
1 99 (29.29%) Security Cleared
2 81 (23.96%) SC Cleared
3 47 (13.91%) Microsoft Certification
4 41 (12.13%) A+ Certification
4 41 (12.13%) MCSA
5 26 (7.69%) DV Cleared
6 24 (7.10%) MCP
7 19 (5.62%) Degree
8 6 (1.78%) ITIL Foundation Certificate
9 5 (1.48%) CCNA
9 5 (1.48%) Cisco Certification
9 5 (1.48%) ITIL Certification
10 4 (1.18%) BPSS Clearance
11 3 (0.89%) ECDL
11 3 (0.89%) ISEB
11 3 (0.89%) ISEB Practitioner
12 1 (0.30%) MCSE
12 1 (0.30%) MOS
Quality Assurance & Compliance
1 63 (18.64%) SLA
2 15 (4.44%) Disclosure Scotland
3 3 (0.89%) ISO 9001
3 3 (0.89%) ISO/IEC 20000
3 3 (0.89%) ISO/IEC 27001
System Software
1 93 (27.51%) Active Directory
2 4 (1.18%) BitLocker
3 3 (0.89%) Virtual Desktop
4 2 (0.59%) Terminal Services
4 2 (0.59%) VMware Infrastructure
Systems Management
1 7 (2.07%) SCCM
2 6 (1.78%) Microsoft Intune
3 4 (1.18%) IBM BigFix
3 4 (1.18%) Tivoli
4 2 (0.59%) Jamf Pro
5 1 (0.30%) ZABBIX
Vendors
1 85 (25.15%) Microsoft
2 70 (20.71%) ServiceNow
3 48 (14.20%) Citrix
4 12 (3.55%) Sun
5 8 (2.37%) Remedy
6 3 (0.89%) Kofax
6 3 (0.89%) Oracle
7 2 (0.59%) BMC
7 2 (0.59%) Cisco
7 2 (0.59%) Dell
7 2 (0.59%) Mitel
7 2 (0.59%) NetApp
7 2 (0.59%) VMware
8 1 (0.30%) Apple
8 1 (0.30%) Equitrac
8 1 (0.30%) HP
8 1 (0.30%) McAfee
8 1 (0.30%) MobileIron
8 1 (0.30%) SolarWinds
8 1 (0.30%) Sophos