Service Management Contracts in the UK excluding London

Service Management
UK > UK excluding London

The following table provides summary statistics for contract job vacancies advertised in the UK excluding London with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 3 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
3 Jun 2024
Same period 2023 Same period 2022
Rank 57 62 79
Rank change year-on-year +5 +17 +4
Contract jobs citing Service Management 660 794 972
As % of all contract jobs advertised in the UK excluding London 3.18% 3.47% 3.16%
As % of the Processes & Methodologies category 3.82% 3.89% 3.54%
Number of daily rates quoted 475 584 660
10th Percentile £256 £205 £158
25th Percentile £425 £350 £350
Median daily rate (50th Percentile) £525 £475 £475
Median % change year-on-year +10.53% - +6.62%
75th Percentile £601 £588 £588
90th Percentile £708 £700 £668
UK median daily rate £525 £510 £525
% change year-on-year +2.94% -2.86% +10.53%
Number of hourly rates quoted 15 17 70
10th Percentile £12.53 £17.00 £11.36
25th Percentile £14.65 £17.50 £13.73
Median hourly rate £17.72 £23.50 £20.00
Median % change year-on-year -24.60% +17.50% -13.83%
75th Percentile £23.62 £65.00 £32.13
90th Percentile £28.05 £78.00 £56.00
UK median hourly rate £19.00 £35.25 £20.00
% change year-on-year -46.10% +76.25% -15.66%

All Process and Methodology Skills
UK excluding London

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 17,263 20,432 27,469
As % of all contract IT jobs advertised in the UK excluding London 83.19% 89.17% 89.26%
Number of daily rates quoted 10,230 14,021 19,224
10th Percentile £246 £260 £240
25th Percentile £375 £400 £396
Median daily rate (50th Percentile) £500 £500 £488
Median % change year-on-year - +2.56% +8.33%
75th Percentile £600 £600 £580
90th Percentile £688 £694 £663
UK median daily rate £525 £550 £538
% change year-on-year -4.55% +2.33% +7.50%
Number of hourly rates quoted 2,129 1,241 1,350
10th Percentile £12.41 £10.63 £12.43
25th Percentile £15.39 £15.21 £14.25
Median hourly rate £38.12 £35.00 £20.00
Median % change year-on-year +8.91% +75.00% -4.76%
75th Percentile £61.30 £64.50 £47.50
90th Percentile £72.50 £75.00 £62.28
UK median hourly rate £36.50 £36.00 £25.68
% change year-on-year +1.39% +40.19% +10.45%

Service Management
Job Vacancy Trend in the UK excluding London

Job postings citing Service Management as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Management in the UK excluding London

Service Management
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing Service Management in the UK excluding London.

Daily rate trend for Service Management in the UK excluding London

Service Management
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing Service Management in the UK excluding London over the 6 months to 3 June 2024.

Daily rate histogram for Service Management in the UK excluding London

Service Management
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing Service Management in the UK excluding London.

Hourly rate trend for Service Management in the UK excluding London

Service Management
Hourly Rate Histogram in the UK excluding London

Hourly rate distribution of jobs citing Service Management in the UK excluding London over the 6 months to 3 June 2024.

Hourly rate histogram for Service Management in the UK excluding London

Service Management
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the UK excluding London region over the 6 months to 3 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North of England +37 172 £500 +8.11% 65
South East -16 153 £580 +20.83% 70
South West +16 141 £500 -9.09% 47
North West +20 85 £493 +3.79% 38
Yorkshire +26 77 £550 +22.22% 20
Scotland +7 71 £575 +27.78% 22
Midlands 0 58 £459 -12.62% 61
East of England -15 48 £525 +90.91% 24
West Midlands -5 31 £450 - 39
East Midlands +5 26 £480 -18.30% 22
Wales +10 16 £535 +45.08% 14
North East +13 10 £463 +49.19% 12
Northern Ireland +2 2 £550 - 7
Service Management
UK

Service Management
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 51 (7.73%) Confluence
2 40 (6.06%) SharePoint
3 31 (4.70%) Microsoft Exchange
4 28 (4.24%) SharePoint Server
5 5 (0.76%) CMS
6 4 (0.61%) IBM HTTP Server
6 4 (0.61%) WebSphere
6 4 (0.61%) WebSphere Application Server
6 4 (0.61%) WebSphere Portal
7 3 (0.45%) Skype for Business
Applications
1 36 (5.45%) Microsoft Office
2 21 (3.18%) Microsoft Excel
3 7 (1.06%) Microsoft PowerPoint
4 2 (0.30%) Chatbot
5 1 (0.15%) MS Visio
Business Applications
1 27 (4.09%) Remedy ITSM
2 5 (0.76%) SAP S/4HANA
3 4 (0.61%) Maximo
4 3 (0.45%) Remedy AR System
4 3 (0.45%) SAP ERP
5 2 (0.30%) Oracle Procure-to-Pay
6 1 (0.15%) Relativity
6 1 (0.15%) Sparx Enterprise Architect
6 1 (0.15%) Veritas eDiscovery
Cloud Services
1 95 (14.39%) Azure
2 61 (9.24%) Microsoft 365
3 40 (6.06%) AWS
4 31 (4.70%) Power Platform
5 29 (4.39%) Azure Stack
5 29 (4.39%) SaaS
6 27 (4.09%) Entra ID
7 22 (3.33%) Azure Monitor
8 20 (3.03%) Azure Storage
9 12 (1.82%) IaaS
10 8 (1.21%) GCP
10 8 (1.21%) PaaS
11 7 (1.06%) Amazon EC2
11 7 (1.06%) Amazon S3
11 7 (1.06%) AWS Lambda
11 7 (1.06%) OpenShift
11 7 (1.06%) Serverless
12 6 (0.91%) AWS CodeBuild
12 6 (0.91%) AWS CodeDeploy
12 6 (0.91%) AWS CodePipeline
Communications & Networking
1 64 (9.70%) Firewall
2 28 (4.24%) BGP
3 27 (4.09%) DNS
4 26 (3.94%) DHCP
5 14 (2.12%) Network Security
6 12 (1.82%) LAN
7 11 (1.67%) WAN
8 9 (1.36%) VPN
9 7 (1.06%) Skype
9 7 (1.06%) Wireless
10 6 (0.91%) AMQP
10 6 (0.91%) Cisco ASA
10 6 (0.91%) Cisco ISE
11 5 (0.76%) HTTPS
11 5 (0.76%) VSAN
12 4 (0.61%) HTTP
13 2 (0.30%) Radio Access Network
13 2 (0.30%) SMTP
13 2 (0.30%) TCP/IP
14 1 (0.15%) Unified Communications
Database & Business Intelligence
1 30 (4.55%) Power BI
2 11 (1.67%) Relational Database
3 8 (1.21%) Amazon RDS
3 8 (1.21%) MySQL
4 7 (1.06%) InfluxDB
5 6 (0.91%) SQL Server
6 5 (0.76%) Data Mining
6 5 (0.76%) GIS
6 5 (0.76%) Oracle Database
7 4 (0.61%) MariaDB
7 4 (0.61%) Oracle Reports
7 4 (0.61%) Qlik Sense
8 3 (0.45%) Metadata
8 3 (0.45%) Tableau
9 1 (0.15%) Amazon Aurora
9 1 (0.15%) Big Data
9 1 (0.15%) Flink
9 1 (0.15%) NoSQL
9 1 (0.15%) PostgreSQL
9 1 (0.15%) Tableau Server
Development Applications
1 65 (9.85%) JIRA
2 8 (1.21%) Jenkins
3 7 (1.06%) Robot Framework
3 7 (1.06%) Sonatype Nexus
4 4 (0.61%) IBM UrbanCode
4 4 (0.61%) Selenium
5 3 (0.45%) Cucumber
5 3 (0.45%) WebDriver
6 2 (0.30%) Git
6 2 (0.30%) HP UFT
6 2 (0.30%) Hudson
6 2 (0.30%) LoadRunner
7 1 (0.15%) Gatling
7 1 (0.15%) GitLab
7 1 (0.15%) JMeter
7 1 (0.15%) TestRail
7 1 (0.15%) Visual Studio
7 1 (0.15%) webpack
General
1 264 (40.00%) Social Skills
2 101 (15.30%) Public Sector
3 85 (12.88%) Analytical Skills
4 65 (9.85%) Finance
5 24 (3.64%) Legal
6 23 (3.48%) Telecoms
7 22 (3.33%) Presentation Skills
8 21 (3.18%) Organisational Skills
9 18 (2.73%) Banking
10 13 (1.97%) Back Office
11 12 (1.82%) Retail
12 9 (1.36%) Law
13 8 (1.21%) Military
14 7 (1.06%) Marketing
15 6 (0.91%) Manufacturing
16 5 (0.76%) Inclusion and Diversity
16 5 (0.76%) Influencing Skills
17 4 (0.61%) Documentation Skills
18 3 (0.45%) Electronics
18 3 (0.45%) Publishing
Job Titles
1 100 (15.15%) Analyst
2 83 (12.58%) Architect
3 79 (11.97%) Service Manager
4 49 (7.42%) Service Architect
5 40 (6.06%) Service Analyst
6 37 (5.61%) Consultant
7 34 (5.15%) Developer
8 32 (4.85%) IT Manager
9 29 (4.39%) IT Services Manager
10 28 (4.24%) Support Engineer
11 26 (3.94%) Service Desk Analyst
12 25 (3.79%) Senior
13 22 (3.33%) Lead
14 21 (3.18%) Service Transition Manager
14 21 (3.18%) Transition Manager
15 20 (3.03%) Active Directory Support
15 20 (3.03%) Support Analyst
16 19 (2.88%) Incident Manager
16 19 (2.88%) ServiceNow Developer
17 18 (2.73%) Delivery Manager
Libraries, Frameworks & Software Standards
1 35 (5.30%) Web Services
2 21 (3.18%) ARM Templates
3 17 (2.58%) REST
4 13 (1.97%) CSS
4 13 (1.97%) HTML
5 12 (1.82%) Middleware
6 9 (1.36%) SOAP
7 8 (1.21%) AngularJS
7 8 (1.21%) RabbitMQ
8 4 (0.61%) Flash
8 4 (0.61%) J2EE
8 4 (0.61%) RESTful
9 3 (0.45%) Gherkin
9 3 (0.45%) LDAP
9 3 (0.45%) React Native
9 3 (0.45%) XML
10 2 (0.30%) HTML5
10 2 (0.30%) Kafka
10 2 (0.30%) Vue
11 1 (0.15%) Node.js
Miscellaneous
1 71 (10.76%) Management Information System
2 41 (6.21%) PKI
3 32 (4.85%) CMDB
4 30 (4.55%) Private Cloud
5 29 (4.39%) Virtual Team
6 24 (3.64%) Self-Motivation
7 22 (3.33%) Data Centre
8 17 (2.58%) Linux Command Line
9 12 (1.82%) LIMS
10 7 (1.06%) Clustering
11 5 (0.76%) Operational Technology
11 5 (0.76%) SCADA
12 4 (0.61%) Product Ownership
13 3 (0.45%) Digital Signage
13 3 (0.45%) Video\Live Streaming
14 2 (0.30%) BYOD
14 2 (0.30%) Driving Licence
14 2 (0.30%) Enterprise Software
14 2 (0.30%) Onboarding
14 2 (0.30%) Public Cloud
Operating Systems
1 117 (17.73%) Windows
2 59 (8.94%) Windows Server
3 55 (8.33%) Linux
4 44 (6.67%) Windows Server 2019
5 41 (6.21%) Windows Server 2016
6 37 (5.61%) Windows 10
7 20 (3.03%) Windows Server 2012
8 17 (2.58%) Windows NT
9 15 (2.27%) Apple iOS
10 11 (1.67%) Unix
11 4 (0.61%) Mac OS
12 2 (0.30%) Android
12 2 (0.30%) CentOS
13 1 (0.15%) Red Hat Enterprise Linux
13 1 (0.15%) Solaris
13 1 (0.15%) Windows Server 2008
Processes & Methodologies
1 328 (49.70%) ITIL
2 228 (34.55%) ITSM
3 120 (18.18%) Agile
4 112 (16.97%) Problem-Solving
5 103 (15.61%) Service Delivery
6 82 (12.42%) Customer Service
7 81 (12.27%) Problem Management
8 72 (10.91%) Change Management
9 69 (10.45%) Continuous Improvement
10 62 (9.39%) Release Management
11 57 (8.64%) Asset Management
12 55 (8.33%) Incident Management
13 54 (8.18%) Mentoring
14 53 (8.03%) Stakeholder Management
15 52 (7.88%) Configuration Management
16 51 (7.73%) Capacity Management
17 50 (7.58%) Project Management
18 43 (6.52%) Analytics
18 43 (6.52%) Migration
18 43 (6.52%) Quality Management
Programming Languages
1 42 (6.36%) PowerShell
2 33 (5.00%) SQL
3 21 (3.18%) Bicep
3 21 (3.18%) C#
3 21 (3.18%) Java
4 20 (3.03%) VB
4 20 (3.03%) VBScript
5 18 (2.73%) Python
6 16 (2.42%) JavaScript
7 8 (1.21%) Swift
8 7 (1.06%) Go
8 7 (1.06%) Shell Script
9 4 (0.61%) C
10 3 (0.45%) Bash
11 1 (0.15%) Apex Code
11 1 (0.15%) PL/SQL
11 1 (0.15%) TypeScript
Qualifications
1 315 (47.73%) Security Cleared
2 183 (27.73%) SC Cleared
3 141 (21.36%) DV Cleared
4 73 (11.06%) Degree
5 24 (3.64%) ITIL Foundation Certificate
6 18 (2.73%) BPSS Clearance
7 17 (2.58%) Cisco Certification
7 17 (2.58%) Microsoft Certification
8 12 (1.82%) ITIL Certification
9 10 (1.52%) Computer Science Degree
10 8 (1.21%) Master's Degree
11 7 (1.06%) CCNA
11 7 (1.06%) MCSE
12 6 (0.91%) CCNP
12 6 (0.91%) PMI Certification
13 5 (0.76%) CCSA
13 5 (0.76%) JNCIA
13 5 (0.76%) PMP
14 4 (0.61%) Chartered Engineer
14 4 (0.61%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 38 (5.76%) SLA
2 30 (4.55%) QA
3 29 (4.39%) Government Security Classifications
4 17 (2.58%) ISO/IEC 20000
5 15 (2.27%) ISO/IEC 27001
6 9 (1.36%) Data Quality
7 8 (1.21%) JSP 440
8 7 (1.06%) Disclosure Scotland
8 7 (1.06%) RMADS
9 5 (0.76%) Accessibility
10 4 (0.61%) COBIT
10 4 (0.61%) Cyber Essentials
10 4 (0.61%) NIST
11 3 (0.45%) GDPR
11 3 (0.45%) NCSC
12 2 (0.30%) GxP
12 2 (0.30%) ISO 9001
12 2 (0.30%) Sarbanes-Oxley
13 1 (0.15%) PCI DSS
13 1 (0.15%) WCAG
System Software
1 76 (11.52%) Active Directory
2 24 (3.64%) Virtual Desktop
3 21 (3.18%) Virtual Machines
4 17 (2.58%) Firmware
4 17 (2.58%) VMware Infrastructure
5 10 (1.52%) Docker
6 5 (0.76%) VMware ESXi
7 4 (0.61%) VMware NSX
8 2 (0.30%) Microsoft Virtual Server
8 2 (0.30%) Virtual Servers
8 2 (0.30%) vSphere
9 1 (0.15%) Hyper-V
9 1 (0.15%) NFS
Systems Management
1 47 (7.12%) SCCM
2 41 (6.21%) SCOM
3 40 (6.06%) WSUS
4 32 (4.85%) Kubernetes
5 29 (4.39%) Microsoft Intune
6 23 (3.48%) Terraform
7 22 (3.33%) Active Directory Federation Services
8 17 (2.58%) Sysprep
9 16 (2.42%) Ansible
10 10 (1.52%) OPNET
11 7 (1.06%) Grafana
11 7 (1.06%) Progress Chef
11 7 (1.06%) Prometheus
12 6 (0.91%) Docker Swarm
13 5 (0.76%) vCenter Server
14 4 (0.61%) Single Sign-On
15 3 (0.45%) IBM BigFix
15 3 (0.45%) Systems Management Server (SMS)
15 3 (0.45%) Tivoli
16 2 (0.30%) Jamf Pro
Vendors
1 151 (22.88%) Microsoft
2 119 (18.03%) ServiceNow
3 44 (6.67%) Atlassian
4 35 (5.30%) Remedy
5 21 (3.18%) Oracle
6 19 (2.88%) Cisco
7 17 (2.58%) VMware
8 16 (2.42%) BMC
9 11 (1.67%) InterSystems
10 9 (1.36%) Okta
10 9 (1.36%) SAP
11 8 (1.21%) Google
12 7 (1.06%) Cadence
12 7 (1.06%) CheckPoint
12 7 (1.06%) Juniper
13 6 (0.91%) Blue Coat
13 6 (0.91%) Palo Alto
14 5 (0.76%) Apple
14 5 (0.76%) Sage
15 4 (0.61%) IBM