Customer-Centric
UK
The following table provides summary statistics for contract job vacancies with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centricity over the 6 months to 24 May 2024 with a comparison to the same period in the previous 2 years.
| 6 months to 24 May 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 391 | 513 | 521 |
| Rank change year-on-year | +122 | +8 | -27 |
| Contract jobs citing Customer-Centricity | 178 | 182 | 328 |
| As % of all contract jobs advertised in the UK | 0.42% | 0.32% | 0.37% |
| As % of the Processes & Methodologies category | 0.49% | 0.36% | 0.41% |
| Number of daily rates quoted | 110 | 133 | 216 |
| 10th Percentile | £173 | £168 | £329 |
| 25th Percentile | £341 | £340 | £458 |
| Median daily rate (50th Percentile) | £456 | £512 | £550 |
| Median % change year-on-year | -10.80% | -7.00% | - |
| 75th Percentile | £595 | £625 | £707 |
| 90th Percentile | £675 | £700 | £775 |
| UK excluding London median daily rate | £392 | £500 | £475 |
| % change year-on-year | -21.60% | +5.26% | +11.76% |
| Number of hourly rates quoted | 4 | 2 | 6 |
| 10th Percentile | - | £18.13 | £12.09 |
| 25th Percentile | £6.57 | £21.34 | £15.06 |
| Median hourly rate | £10.30 | £26.67 | £26.25 |
| Median % change year-on-year | -61.38% | +1.60% | +15.38% |
| 75th Percentile | £13.97 | £32.01 | £59.13 |
| 90th Percentile | £15.49 | £35.21 | £79.50 |
| UK excluding London median hourly rate | £10.30 | £16.00 | £13.00 |
| % change year-on-year | -35.63% | +23.08% | -41.86% |
All Process and Methodology Skills
UK
Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.
| Contract vacancies with a requirement for process or methodology skills | 36,577 | 50,687 | 79,377 |
| As % of all contract IT jobs advertised in the UK | 85.85% | 89.72% | 90.62% |
| Number of daily rates quoted | 23,572 | 35,094 | 55,727 |
| 10th Percentile | £300 | £325 | £345 |
| 25th Percentile | £413 | £438 | £431 |
| Median daily rate (50th Percentile) | £525 | £550 | £535 |
| Median % change year-on-year | -4.55% | +2.80% | +8.08% |
| 75th Percentile | £638 | £650 | £638 |
| 90th Percentile | £750 | £750 | £738 |
| UK excluding London median daily rate | £500 | £500 | £485 |
| % change year-on-year | - | +3.09% | +9.98% |
| Number of hourly rates quoted | 2,481 | 1,678 | 1,891 |
| 10th Percentile | £12.75 | £10.63 | £12.50 |
| 25th Percentile | £16.00 | £15.73 | £15.63 |
| Median hourly rate | £36.05 | £36.13 | £25.68 |
| Median % change year-on-year | -0.22% | +40.67% | +8.70% |
| 75th Percentile | £60.00 | £65.00 | £49.75 |
| 90th Percentile | £72.50 | £75.00 | £65.00 |
| UK excluding London median hourly rate | £38.00 | £35.00 | £20.00 |
| % change year-on-year | +8.57% | +75.00% | -4.99% |
Customer-Centricity
Job Vacancy Trend
Job postings citing Customer-Centricity as a proportion of all IT jobs advertised.
Customer-Centricity
Contractor Daily Rate Trend
3-month moving average daily rate quoted in jobs citing Customer-Centricity.
Customer-Centricity
Daily Rate Histogram
Daily rate distribution for jobs citing Customer-Centricity over the 6 months to 24 May 2024.
Customer-Centricity
Contractor Hourly Rate Trend
3-month moving average hourly rates quoted in jobs citing Customer-Centricity.
Customer-Centricity
Top 14 Contract Locations
The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the UK over the 6 months to 24 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Contract IT Job Ads |
Median Daily Rate Past 6 Months |
Median Daily Rate % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +93 | 161 | £456 | -9.65% | 305 |
| London | +80 | 86 | £475 | -9.52% | 106 |
| UK excluding London | +47 | 77 | £392 | -21.60% | 228 |
| Work from Home | +119 | 63 | £478 | -2.05% | 168 |
| South East | +25 | 35 | £450 | +28.57% | 75 |
| South West | +23 | 12 | £280 | -51.39% | 22 |
| East of England | +17 | 10 | £345 | -28.31% | 14 |
| North of England | +29 | 9 | £550 | -7.56% | 64 |
| Scotland | +33 | 7 | £455 | -19.11% | 12 |
| Yorkshire | +12 | 5 | £600 | +18.23% | 20 |
| North West | +28 | 4 | £438 | -31.37% | 37 |
| Wales | +17 | 2 | £91 | -84.17% | 7 |
| Midlands | +12 | 2 | £398 | -24.29% | 37 |
| West Midlands | +1 | 2 | £398 | -23.30% | 23 |
Customer-Centricity
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||