Service Delivery Manager Contracts

Service Delivery Manager
UK

The median Service Delivery Manager daily rate in the UK is £400, according to job vacancies posted in the 6 months leading up to 13 June 2024.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
13 Jun 2024
Same period 2023 Same period 2022
Rank 481 535 630
Rank change year-on-year +54 +95 -6
Contract jobs requiring a Service Delivery Manager 103 163 220
As % of all contract jobs advertised in the UK 0.24% 0.29% 0.25%
As % of the Job Titles category 0.25% 0.31% 0.26%
Number of daily rates quoted 61 126 148
10th Percentile £200 £369 £400
25th Percentile £313 £463 £422
Median daily rate (50th Percentile) £400 £540 £519
Median % change year-on-year -25.93% +4.10% +9.21%
75th Percentile £500 £611 £588
90th Percentile £725 £750 £639
UK excluding London median daily rate £448 £575 £513
% change year-on-year -22.17% +12.20% +10.81%
Number of hourly rates quoted 7 3 0
10th Percentile - - -
25th Percentile £29.75 - -
Median hourly rate £30.00 £12.95 -
Median % change year-on-year +131.66% - -
75th Percentile £51.57 £35.85 -
90th Percentile £72.90 £49.59 -
UK excluding London median hourly rate £30.00 £12.95 -
% change year-on-year +131.66% - -

All Contract IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,557 52,491 83,111
% of contract IT jobs with a recognized job title 92.86% 94.51% 95.34%
Number of daily rates quoted 26,070 36,644 58,616
10th Percentile £280 £313 £318
25th Percentile £408 £425 £425
Median daily rate (50th Percentile) £525 £538 £525
Median % change year-on-year -2.42% +2.48% +6.06%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £488 £500 £475
% change year-on-year -2.50% +5.26% +8.57%
Number of hourly rates quoted 2,936 1,486 1,938
10th Percentile £12.86 £14.25 £12.75
25th Percentile £16.30 £19.42 £15.90
Median hourly rate £37.50 £45.00 £25.00
Median % change year-on-year -16.67% +80.00% +16.28%
75th Percentile £61.81 £65.75 £50.00
90th Percentile £73.75 £77.00 £65.00
UK excluding London median hourly rate £40.00 £42.08 £20.00
% change year-on-year -4.94% +110.39% +7.82%

Service Delivery Manager
Job Vacancy Trend

Job postings that featured Service Delivery Manager in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Delivery Manager in the UK

Service Delivery Manager
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Delivery Manager.

Daily rate trend for Service Delivery Manager in the UK

Service Delivery Manager
Daily Rate Histogram

Daily rate distribution for jobs citing Service Delivery Manager over the 6 months to 13 June 2024.

Daily rate histogram for Service Delivery Manager in the UK

Service Delivery Manager
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Delivery Manager.

Hourly rate trend for Service Delivery Manager in the UK

Service Delivery Manager
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Delivery Manager over the 6 months to 13 June 2024.

Hourly rate histogram for Service Delivery Manager in the UK

Service Delivery Manager
Top 12 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery Manager within the UK over the 6 months to 13 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +30 89 £441 -18.66% 39
UK excluding London +1 48 £448 -22.17% 29
London +47 33 £450 -14.29% 12
Work from Home +72 24 £400 -24.81% 13
South West +4 14 £375 -34.78% 3
North of England +11 12 £493 -10.36% 6
Midlands +7 12 £545 -8.47% 5
North West +17 10 £493 -9.54% 2
South East +6 10 £860 +60.00% 10
East Midlands +1 9 - - 3
West Midlands +14 3 £545 -12.80% 2
Yorkshire +7 2 £252 -66.40% 4

Service Delivery Manager Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 13 June 2024, Service Delivery Manager contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Delivery Manager in the job title.

1 100 (97.09%) Service Delivery
2 31 (30.10%) Service Management
3 30 (29.13%) Finance
3 30 (29.13%) Security Cleared
4 27 (26.21%) SC Cleared
4 27 (26.21%) ITIL
5 22 (21.36%) Social Skills
6 19 (18.45%) ITSM
7 18 (17.48%) SLA
7 18 (17.48%) Microsoft
8 15 (14.56%) Change Management
9 14 (13.59%) Azure
9 14 (13.59%) Problem-Solving
9 14 (13.59%) Customer Service
10 13 (12.62%) Service Delivery Management
10 13 (12.62%) Problem Management
10 13 (12.62%) Continuous Improvement
11 12 (11.65%) Microsoft 365
11 12 (11.65%) AWS
11 12 (11.65%) SaaS
11 12 (11.65%) Telecoms
11 12 (11.65%) Decision-Making
11 12 (11.65%) SD-WAN
11 12 (11.65%) Order Management
12 11 (10.68%) Performance Metrics
12 11 (10.68%) Legal
13 10 (9.71%) Migration
14 9 (8.74%) Stakeholder Management
14 9 (8.74%) Information Security
14 9 (8.74%) SAP

Service Delivery Manager Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (2.91%) Adobe Experience Manager
2 2 (1.94%) SharePoint
Applications
1 3 (2.91%) Microsoft Excel
2 2 (1.94%) Microsoft Office
2 2 (1.94%) Microsoft PowerPoint
Business Applications
1 3 (2.91%) SAP ERP
1 3 (2.91%) Shopify
2 1 (0.97%) SAP S/4HANA
2 1 (0.97%) SAP SM
Cloud Services
1 14 (13.59%) Azure
2 12 (11.65%) AWS
2 12 (11.65%) Microsoft 365
2 12 (11.65%) SaaS
3 3 (2.91%) BigCommerce
4 2 (1.94%) Cloud Computing
5 1 (0.97%) GCP
5 1 (0.97%) IaaS
5 1 (0.97%) PaaS
5 1 (0.97%) Power Platform
5 1 (0.97%) PowerApps
Communications & Networking
1 12 (11.65%) SD-WAN
2 3 (2.91%) VPN
3 2 (1.94%) GSM
4 1 (0.97%) Intranet
Database & Business Intelligence
1 3 (2.91%) MySQL
Development Applications
1 3 (2.91%) Maven
General
1 30 (29.13%) Finance
2 22 (21.36%) Social Skills
3 12 (11.65%) Telecoms
4 11 (10.68%) Legal
5 8 (7.77%) Public Sector
6 7 (6.80%) Local Government
7 6 (5.83%) Police
8 5 (4.85%) Influencing Skills
9 4 (3.88%) French Language
10 3 (2.91%) Billing
10 3 (2.91%) Marketing
10 3 (2.91%) Retail
11 2 (1.94%) Analytical Skills
11 2 (1.94%) German Language
11 2 (1.94%) Presentation Skills
12 1 (0.97%) Automotive
12 1 (0.97%) Mandarin Language
12 1 (0.97%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 3 (2.91%) AngularJS
1 3 (2.91%) CSS
1 3 (2.91%) J2EE
1 3 (2.91%) jQuery
1 3 (2.91%) REST
1 3 (2.91%) Sass
1 3 (2.91%) Spring
1 3 (2.91%) Spring MVC
1 3 (2.91%) Twitter Bootstrap
1 3 (2.91%) VML
1 3 (2.91%) Web Services
Miscellaneous
1 5 (4.85%) Management Information System
2 2 (1.94%) Analytical Mindset
3 1 (0.97%) Cloud Native
3 1 (0.97%) CMDB
Operating Systems
1 8 (7.77%) Apple iOS
2 5 (4.85%) Windows
3 3 (2.91%) Linux
3 3 (2.91%) Unix
Processes & Methodologies
1 100 (97.09%) Service Delivery
2 31 (30.10%) Service Management
3 27 (26.21%) ITIL
4 19 (18.45%) ITSM
5 15 (14.56%) Change Management
6 14 (13.59%) Customer Service
6 14 (13.59%) Problem-Solving
7 13 (12.62%) Continuous Improvement
7 13 (12.62%) Problem Management
7 13 (12.62%) Service Delivery Management
8 12 (11.65%) Decision-Making
8 12 (11.65%) Order Management
9 11 (10.68%) Performance Metrics
10 10 (9.71%) Migration
11 9 (8.74%) Information Security
11 9 (8.74%) People Management
11 9 (8.74%) Stakeholder Management
12 8 (7.77%) Business Analysis
12 8 (7.77%) Incident Management
12 8 (7.77%) Service Design
Programming Languages
1 8 (7.77%) Swift
2 3 (2.91%) Java
2 3 (2.91%) JavaScript
Qualifications
1 30 (29.13%) Security Cleared
2 27 (26.21%) SC Cleared
3 7 (6.80%) Degree
4 3 (2.91%) ITIL Certification
5 2 (1.94%) BPSS Clearance
6 1 (0.97%) PMI Certification
6 1 (0.97%) PMP
Quality Assurance & Compliance
1 18 (17.48%) SLA
2 1 (0.97%) COBIT
2 1 (0.97%) ISO/IEC 20000
2 1 (0.97%) QA
Systems Management
1 1 (0.97%) Microsoft Intune
1 1 (0.97%) Terraform
Vendors
1 18 (17.48%) Microsoft
2 9 (8.74%) SAP
3 8 (7.77%) Okta
4 4 (3.88%) Salesforce
5 3 (2.91%) Adobe
5 3 (2.91%) Dell
5 3 (2.91%) Google
5 3 (2.91%) Intel
5 3 (2.91%) Sitecore
6 2 (1.94%) Cadence
6 2 (1.94%) Cloudera
6 2 (1.94%) ServiceNow
7 1 (0.97%) NEC
7 1 (0.97%) Oracle