Support Specialist
UK

The median Support Specialist salary in the UK is £37,500 per year according to job vacancies posted during the 6 months to 9 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 461 786 929
Rank change year-on-year +325 +143 -135
Permanent jobs requiring a Support Specialist 516 186 305
As % of all permanent jobs advertised in the UK 0.52% 0.18% 0.19%
As % of the Job Titles category 0.55% 0.20% 0.20%
Number of salaries quoted 365 142 222
10th Percentile £27,500 £31,687 £26,600
25th Percentile £30,385 £36,313 £32,500
Median annual salary (50th Percentile) £37,500 £45,000 £40,000
Median % change year-on-year -16.67% +12.50% +9.59%
75th Percentile £50,000 £53,750 £56,875
90th Percentile £59,600 £61,700 £67,250
UK excluding London median annual salary £35,000 £44,535 £35,000
% change year-on-year -21.41% +27.24% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,776 92,678 150,788
% of permanent jobs with a recognized job title 94.62% 91.45% 96.10%
Number of salaries quoted 67,209 58,362 84,200
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Support Specialist
Job Vacancy Trend

Job postings that featured Support Specialist in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Specialist in the UK

Support Specialist
Salary Trend

3-month moving average salary quoted in jobs citing Support Specialist.

Salary trend for Support Specialist in the UK

Support Specialist
Salary Histogram

Salary distribution for jobs citing Support Specialist over the 6 months to 9 May 2024.

Salary histogram for Support Specialist in the UK

Support Specialist
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Specialist within the UK over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +350 479 £38,000 -17.39% 80
UK excluding London +196 307 £35,000 -21.41% 64
London +207 193 £47,500 +2.15% 23
Work from Home +105 118 £45,000 -3.23% 27
North of England +125 84 £35,000 -36.36% 18
South East +56 76 £55,000 +22.22% 15
Midlands +11 55 £32,500 -35.00% 7
North West +51 44 £32,000 -41.82% 7
East of England +48 39 £33,895 -23.89% 7
Yorkshire +122 37 £35,579 +0.93% 4
West Midlands +38 36 £32,500 -35.00% 5
South West +5 30 £31,000 -4.62% 8
East Midlands -21 19 £29,500 -28.05% 2
Wales +12 11 £34,000 +44.68% 2
Scotland -66 8 £28,500 +2.20% 6
Isle of Man - 4 £37,000 -
North East -2 3 £32,500 -18.75% 7

Support Specialist Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 May 2024, Support Specialist job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Specialist in the job title.

1 245 (47.48%) Windows
2 232 (44.96%) Microsoft
3 227 (43.99%) Social Skills
4 195 (37.79%) Active Directory
5 186 (36.05%) Microsoft 365
6 166 (32.17%) Degree
7 134 (25.97%) SCCM
8 131 (25.39%) Windows 10
9 122 (23.64%) Microsoft Exchange
10 115 (22.29%) Computer Science
11 114 (22.09%) Android
12 112 (21.71%) Video Conferencing
13 107 (20.74%) Cisco
13 107 (20.74%) Wireless
14 102 (19.77%) WAN
14 102 (19.77%) Problem-Solving
15 99 (19.19%) Citrix
16 98 (18.99%) Computer Science Degree
17 96 (18.60%) WebEx
17 96 (18.60%) BCP
18 93 (18.02%) Cisco IOS
18 93 (18.02%) Business Continuity
18 93 (18.02%) SD-WAN
19 92 (17.83%) Master's Degree
19 92 (17.83%) Mobile Device Management
20 91 (17.64%) Business Continuity Planning
20 91 (17.64%) AirWatch
20 91 (17.64%) XenApp
20 91 (17.64%) XenDesktop
20 91 (17.64%) VMware ESXi

Support Specialist Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 122 (23.64%) Microsoft Exchange
2 46 (8.91%) SharePoint
3 15 (2.91%) Skype for Business
4 7 (1.36%) OpenStack
5 5 (0.97%) JBoss
6 4 (0.78%) Confluence
7 2 (0.39%) CMS
Applications
1 36 (6.98%) Microsoft Office
2 9 (1.74%) Microsoft Excel
3 6 (1.16%) Microsoft PowerPoint
4 2 (0.39%) Adobe Illustrator
4 2 (0.39%) InCopy
4 2 (0.39%) InDesign
4 2 (0.39%) Photoshop
5 1 (0.19%) Adobe Creative Suite
5 1 (0.19%) Microsoft Project
5 1 (0.19%) MS Visio
Business Applications
1 5 (0.97%) Dynamics AX
1 5 (0.97%) Oracle ERP
1 5 (0.97%) Temenos T24
2 4 (0.78%) Magento
2 4 (0.78%) NetSuite
3 2 (0.39%) Dynamics CRM
3 2 (0.39%) Unit4 Business World
4 1 (0.19%) iTrent
4 1 (0.19%) Raiser’s Edge
4 1 (0.19%) Sage 300 ERP
Cloud Services
1 186 (36.05%) Microsoft 365
2 61 (11.82%) Azure
3 39 (7.56%) Power Platform
4 26 (5.04%) Entra ID
5 16 (3.10%) SaaS
6 14 (2.71%) Azure Monitor
6 14 (2.71%) Azure Storage
7 12 (2.33%) AWS
8 8 (1.55%) Nutanix
9 7 (1.36%) Google Workspace
9 7 (1.36%) Power Automate
10 6 (1.16%) PowerApps
11 5 (0.97%) Cloud Computing
11 5 (0.97%) GCP
11 5 (0.97%) Slack
12 4 (0.78%) Mimecast
13 3 (0.58%) Asana
13 3 (0.58%) Azure Data Factory
13 3 (0.58%) OneDrive
13 3 (0.58%) WhatsApp
Communications & Networking
1 107 (20.74%) Wireless
2 102 (19.77%) WAN
3 96 (18.60%) WebEx
4 93 (18.02%) Cisco IOS
4 93 (18.02%) SD-WAN
5 41 (7.95%) DNS
6 30 (5.81%) DHCP
7 25 (4.84%) Firewall
8 17 (3.29%) VPN
9 15 (2.91%) Skype
10 14 (2.71%) LAN
11 10 (1.94%) FTP
11 10 (1.94%) Internet
11 10 (1.94%) TCP/IP
12 9 (1.74%) 5G
12 9 (1.74%) Ethernet
13 8 (1.55%) Wi-Fi
14 6 (1.16%) SSL
14 6 (1.16%) VoIP
15 5 (0.97%) Broadband
Database & Business Intelligence
1 23 (4.46%) Power BI
2 16 (3.10%) QlikView
2 16 (3.10%) SQL Server
3 12 (2.33%) BusinessObjects
3 12 (2.33%) Relational Database
4 5 (0.97%) Crystal Reports
5 4 (0.78%) NoSQL
6 2 (0.39%) DataStage
6 2 (0.39%) SQL Server Integration Services
7 1 (0.19%) Data Warehouse
Development Applications
1 11 (2.13%) JIRA
2 2 (0.39%) Eclipse
3 1 (0.19%) Bitbucket
3 1 (0.19%) Git
General
1 227 (43.99%) Social Skills
2 51 (9.88%) Finance
3 38 (7.36%) Law
4 25 (4.84%) Analytical Skills
5 21 (4.07%) Retail
6 20 (3.88%) Telecoms
7 19 (3.68%) Inclusion and Diversity
7 19 (3.68%) Legal
8 16 (3.10%) Banking
9 11 (2.13%) Organisational Skills
10 8 (1.55%) Games
10 8 (1.55%) German Language
11 7 (1.36%) Electronics
12 6 (1.16%) Front Office
13 5 (0.97%) French Language
13 5 (0.97%) Manufacturing
13 5 (0.97%) Marketing
14 4 (0.78%) Back Office
14 4 (0.78%) Investment Banking
14 4 (0.78%) Multimedia
Libraries, Frameworks & Software Standards
1 14 (2.71%) ARM Templates
2 9 (1.74%) EDI
2 9 (1.74%) HTML
3 6 (1.16%) .NET
3 6 (1.16%) FIX Protocol
3 6 (1.16%) JSON
4 5 (0.97%) Oracle Fusion
4 5 (0.97%) REST
4 5 (0.97%) Web Services
5 4 (0.78%) XMPP
6 3 (0.58%) XML
7 2 (0.39%) EDIFACT
8 1 (0.19%) EJB
8 1 (0.19%) SAML
Miscellaneous
1 112 (21.71%) Video Conferencing
2 91 (17.64%) Wiki
3 38 (7.36%) Self-Motivation
4 29 (5.62%) Driving Licence
5 26 (5.04%) Onboarding
6 23 (4.46%) Data Centre
7 21 (4.07%) Management Information System
8 15 (2.91%) PKI
9 6 (1.16%) Smartphone
10 5 (0.97%) Blackberry
10 5 (0.97%) Client/Server
11 4 (0.78%) CMDB
11 4 (0.78%) EFT
11 4 (0.78%) Equities
11 4 (0.78%) Foreign Exchange (FX)
11 4 (0.78%) Market Risk
12 3 (0.58%) CCTV
12 3 (0.58%) Product Ownership
13 2 (0.39%) BYOD
13 2 (0.39%) Data Structures
Operating Systems
1 245 (47.48%) Windows
2 131 (25.39%) Windows 10
3 114 (22.09%) Android
4 58 (11.24%) Linux
5 46 (8.91%) Windows Server
6 26 (5.04%) Windows Server 2016
7 23 (4.46%) Windows Server 2019
8 16 (3.10%) Mac OS
9 14 (2.71%) Apple iOS
10 9 (1.74%) Windows NT
10 9 (1.74%) Windows Server 2012
11 8 (1.55%) Unix
12 6 (1.16%) AIX
12 6 (1.16%) Red Hat Enterprise Linux
13 5 (0.97%) CentOS
14 3 (0.58%) Windows 7
15 1 (0.19%) Debian
15 1 (0.19%) Mac OS X
15 1 (0.19%) Scientific Linux
15 1 (0.19%) Ubuntu
Processes & Methodologies
1 115 (22.29%) Computer Science
2 102 (19.77%) Problem-Solving
3 96 (18.60%) BCP
4 93 (18.02%) Business Continuity
5 92 (17.83%) Mobile Device Management
6 91 (17.64%) Application Virtualisation
6 91 (17.64%) Business Continuity Planning
6 91 (17.64%) Contract Negotiation
7 86 (16.67%) Customer Service
8 77 (14.92%) ITIL
9 38 (7.36%) Service Management
10 30 (5.81%) Business Intelligence
11 29 (5.62%) Agile
12 27 (5.23%) Continuous Improvement
13 26 (5.04%) Incident Management
14 25 (4.84%) Project Management
15 24 (4.65%) Stakeholder Management
16 23 (4.46%) DevOps
17 22 (4.26%) CI/CD
17 22 (4.26%) ERP
Programming Languages
1 44 (8.53%) SQL
2 22 (4.26%) C#
3 20 (3.88%) PowerShell
4 15 (2.91%) VBScript
5 14 (2.71%) Bicep
5 14 (2.71%) VB
6 10 (1.94%) Python
7 8 (1.55%) Java
8 4 (0.78%) Perl
9 3 (0.58%) Bash
9 3 (0.58%) PHP
9 3 (0.58%) Shell Script
Qualifications
1 166 (32.17%) Degree
2 98 (18.99%) Computer Science Degree
3 92 (17.83%) Master's Degree
4 60 (11.63%) Security Cleared
5 40 (7.75%) DV Cleared
5 40 (7.75%) SC Cleared
6 19 (3.68%) ITIL Foundation Certificate
7 13 (2.52%) HNC
8 7 (1.36%) Microsoft Certification
9 5 (0.97%) HND
9 5 (0.97%) NVQ Level 3
10 4 (0.78%) A+ Certification
10 4 (0.78%) CIPD
10 4 (0.78%) DBS Check
11 3 (0.58%) Postgraduate
12 2 (0.39%) ITIL Certification
13 1 (0.19%) ACSA
13 1 (0.19%) ACSP
13 1 (0.19%) MBA
13 1 (0.19%) MOS
Quality Assurance & Compliance
1 19 (3.68%) SLA
2 13 (2.52%) GDPR
3 6 (1.16%) ISO/IEC 27001
4 4 (0.78%) PCI DSS
5 1 (0.19%) Data Quality
5 1 (0.19%) QA
System Software
1 195 (37.79%) Active Directory
2 91 (17.64%) Microsoft App-V
2 91 (17.64%) VMware ESXi
2 91 (17.64%) XenApp
2 91 (17.64%) XenDesktop
3 18 (3.49%) Virtual Machines
4 16 (3.10%) Virtual Desktop
5 13 (2.52%) VMware Infrastructure
6 12 (2.33%) Hyper-V
7 9 (1.74%) Firmware
8 7 (1.36%) Docker
9 3 (0.58%) vSphere
Systems Management
1 134 (25.97%) SCCM
2 91 (17.64%) AirWatch
3 25 (4.84%) Microsoft Intune
4 23 (4.46%) WSUS
5 22 (4.26%) Kubernetes
6 14 (2.71%) Active Directory Federation Services
6 14 (2.71%) SCOM
7 9 (1.74%) Sysprep
8 7 (1.36%) Ansible
9 5 (0.97%) Jamf Pro
10 4 (0.78%) Autotask
10 4 (0.78%) Grafana
11 1 (0.19%) Packer
11 1 (0.19%) Terraform
Vendors
1 232 (44.96%) Microsoft
2 107 (20.74%) Cisco
3 99 (19.19%) Citrix
4 22 (4.26%) VMware
5 18 (3.49%) Oracle
6 12 (2.33%) Cognos
7 9 (1.74%) ServiceNow
8 7 (1.36%) Apple
9 6 (1.16%) Datto
10 5 (0.97%) Automation Anywhere
10 5 (0.97%) Blue Prism
10 5 (0.97%) iManage
10 5 (0.97%) Pega
10 5 (0.97%) Temenos
10 5 (0.97%) UiPath
10 5 (0.97%) Veeam
10 5 (0.97%) Virgin Media
11 4 (0.78%) Epicor
11 4 (0.78%) Splunk
12 3 (0.58%) Snow