Service Management Contract Job Trends in the UK excluding London

Service Management
UK > UK excluding London

The table below provides summary statistics and contractor rates for jobs advertised in the UK excluding London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 25 September 2026, with comparisons to the same periods in the previous two years.

6 months to
25 Sep 2026
Same period 2025 Same period 2024
Rank 64 55 70
Rank change year-on-year -9 +15 -4
Contract jobs citing Service Management 960 631 501
As % of all contract jobs in the UK excluding London 3.39% 4.06% 2.81%
As % of the Processes & Methodologies category 4.20% 4.55% 3.38%
Number of daily rates quoted 655 366 346
10th Percentile £262 £185 £188
25th Percentile £422 £283 £350
Median daily rate (50th Percentile) £525 £485 £500
Median % change year-on-year +8.25% -3.00% -
75th Percentile £625 £568 £600
90th Percentile £725 £638 £675
UK median daily rate £525 £486 £503
% change year-on-year +7.97% -3.23% -4.29%
Number of hourly rates quoted 73 81 11
10th Percentile £14.50 £12.62 £15.17
25th Percentile £17.21 £12.82 £26.25
Median hourly rate £55.00 £20.83 £47.50
Median % change year-on-year +164.04% -56.15% +116.85%
75th Percentile £85.00 £33.75 £49.38
90th Percentile £94.51 £60.00 £53.75
UK median hourly rate £55.00 £21.06 £47.50
% change year-on-year +161.22% -55.67% -12.84%

All Process & Methodology Skills
UK excluding London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the UK excluding London.

Contract vacancies with a requirement for process or methodology skills 22,881 13,857 14,830
As % of all contract IT jobs advertised in the UK excluding London 80.78% 89.25% 83.25%
Number of daily rates quoted 12,920 8,346 8,430
10th Percentile £300 £235 £240
25th Percentile £409 £368 £384
Median daily rate (50th Percentile) £500 £475 £500
Median % change year-on-year +5.26% -5.00% -
75th Percentile £600 £575 £600
90th Percentile £688 £666 £688
UK median daily rate £525 £500 £525
% change year-on-year +5.00% -4.76% -2.78%
Number of hourly rates quoted 2,751 1,481 1,159
10th Percentile £13.50 £14.20 £14.84
25th Percentile £17.00 £17.30 £18.06
Median hourly rate £40.03 £22.50 £43.00
Median % change year-on-year +77.91% -47.67% +1.18%
75th Percentile £67.47 £41.45 £66.00
90th Percentile £78.25 £67.00 £74.55
UK median hourly rate £40.00 £25.15 £42.50
% change year-on-year +59.05% -40.82% -

Service Management
Job Vacancy Trend in the UK excluding London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in the UK excluding London.

Service Management job vacancy trend in the UK excluding London

Service Management
Daily Rate Trend in the UK excluding London

Contractor daily rate distribution trend for jobs in the UK excluding London citing Service Management.

Contractor daily rate distribution trend for jobs in the UK excluding London citing Service Management

Service Management
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing Service Management in the UK excluding London over the 6 months to 25 September 2026.

Daily rate histogram for Service Management in the UK excluding London

Service Management
Hourly Rate Trend in the UK excluding London

Contractor hourly rate distribution trend for jobs in the UK excluding London citing Service Management.

Contractor hourly rate distribution trend for jobs in the UK excluding London citing Service Management

Service Management
Hourly Rate Histogram in the UK excluding London

Hourly rate distribution of jobs citing Service Management in the UK excluding London over the 6 months to 25 September 2026.

Hourly rate histogram for Service Management in the UK excluding London

Service Management
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the UK excluding London region over the 6 months to 25 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South East +11 310 £575 +30.02% 269
North of England -14 269 £475 +5.56% 239
North West -13 157 £480 +3.45% 136
Midlands -36 124 £525 +4.48% 135
West Midlands -13 118 £525 +1.94% 82
Yorkshire -9 104 £450 +26.76% 85
South West -35 103 £600 +9.09% 109
Scotland +15 96 £535 +15.68% 73
East of England -10 59 £525 -4.55% 108
Wales -9 12 £800 +247.83% 19
Northern Ireland +7 8 - - 33
North East -44 8 £535 +174.36% 22
East Midlands -28 6 £163 -45.83% 52
Service Management
UK

Service Management
Co-Occurring Skills & Capabilities in the UK excluding London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 60 (6.25%) SharePoint
2 38 (3.96%) Microsoft Exchange
3 33 (3.44%) Confluence
4 15 (1.56%) Skype for Business
5 4 (0.42%) IBM Transformation Extender
6 3 (0.31%) CMS
6 3 (0.31%) OpenStack
7 1 (0.10%) CICS
7 1 (0.10%) IIS
7 1 (0.10%) Mattermost
Applications
1 68 (7.08%) Microsoft Office
2 22 (2.29%) Microsoft Excel
3 12 (1.25%) Microsoft PowerPoint
4 5 (0.52%) Chatbot
4 5 (0.52%) Microsoft Project
5 2 (0.21%) Spreadsheet
6 1 (0.10%) Maple
Business Applications
1 42 (4.38%) Remedy ITSM
2 8 (0.83%) Dynamics CRM
3 5 (0.52%) ContrOCC
3 5 (0.52%) SAP S/4HANA
4 4 (0.42%) Workday HCM
5 3 (0.31%) NEC Housing
6 2 (0.21%) Oracle EBS
6 2 (0.21%) Primavera
6 2 (0.21%) Remedy AR System
6 2 (0.21%) Salesforce CRM
6 2 (0.21%) SAP CX
6 2 (0.21%) Teamcenter
7 1 (0.10%) Cloudability
7 1 (0.10%) SAP Oil and Gas
7 1 (0.10%) SystmOne
Cloud Services
1 160 (16.67%) Azure
2 112 (11.67%) Microsoft 365
3 78 (8.13%) Entra ID
4 63 (6.56%) AWS
5 49 (5.10%) Power Platform
6 37 (3.85%) SaaS
7 27 (2.81%) Azure DevOps
7 27 (2.81%) GCP
8 23 (2.40%) OneDrive
9 14 (1.46%) Azure Monitor
10 13 (1.35%) Dynamics 365
11 10 (1.04%) GitHub
11 10 (1.04%) Microsoft Copilot
12 9 (0.94%) Power Automate
12 9 (0.94%) Serverless
13 8 (0.83%) Azure Functions
13 8 (0.83%) IaaS
14 6 (0.63%) Azure Sentinel
14 6 (0.63%) Google Workspace
14 6 (0.63%) OCI
Communications & Networking
1 45 (4.69%) DNS
2 43 (4.48%) Firewall
3 38 (3.96%) VPN
4 33 (3.44%) DHCP
5 31 (3.23%) Network Security
6 23 (2.40%) TCP/IP
7 21 (2.19%) LAN
8 17 (1.77%) WAN
9 16 (1.67%) Skype
10 13 (1.35%) Wireless
11 12 (1.25%) VLAN
11 12 (1.25%) Wi-Fi
12 10 (1.04%) SSH
13 8 (0.83%) BGP
14 7 (0.73%) Intrusion Detection
14 7 (0.73%) NetScaler
15 6 (0.63%) OSPF
15 6 (0.63%) Software-Defined Networking
16 5 (0.52%) MPLS
16 5 (0.52%) Wireshark
Database & Business Intelligence
1 30 (3.13%) Power BI
2 26 (2.71%) SQL Server
3 20 (2.08%) Metadata
4 7 (0.73%) SQL Server Integration Services
5 6 (0.63%) MySQL
6 5 (0.52%) Looker
6 5 (0.52%) MariaDB
7 4 (0.42%) Amazon RDS
7 4 (0.42%) Relational Database
7 4 (0.42%) SQL Server Reporting Services
8 3 (0.31%) Amazon Aurora
8 3 (0.31%) BigQuery
8 3 (0.31%) Oracle Reports
8 3 (0.31%) PostgreSQL
8 3 (0.31%) SQL Server Analysis Services
9 2 (0.21%) EDRMS
9 2 (0.21%) Microsoft Analysis Services
9 2 (0.21%) Oracle Database
10 1 (0.10%) Azure SQL Database
10 1 (0.10%) Oracle Database 11g
Development Applications
1 73 (7.60%) JIRA
2 22 (2.29%) Git
3 9 (0.94%) Jenkins
4 8 (0.83%) Atlassian Bamboo
4 8 (0.83%) Bitbucket
5 5 (0.52%) Browser DevTools
6 4 (0.42%) webpack
7 3 (0.31%) Fiddler
7 3 (0.31%) GitLab
7 3 (0.31%) Gradle
7 3 (0.31%) Maven
7 3 (0.31%) Rational DOORS
8 2 (0.21%) Firebug
8 2 (0.21%) Sonatype Nexus
9 1 (0.10%) Claude Code
9 1 (0.10%) Gemini Tracker
9 1 (0.10%) Hudson
9 1 (0.10%) IBM UrbanCode
9 1 (0.10%) MLflow
9 1 (0.10%) Snyk
General
1 393 (40.94%) Social Skills
2 153 (15.94%) Analytical Skills
3 141 (14.69%) Finance
4 107 (11.15%) Public Sector
5 46 (4.79%) Documentation Skills
6 41 (4.27%) Influencing Skills
7 40 (4.17%) Organisational Skills
8 32 (3.33%) Aerospace
9 30 (3.13%) Legal
10 24 (2.50%) Inclusion and Diversity
11 23 (2.40%) Banking
12 22 (2.29%) Telecoms
13 21 (2.19%) Military
14 18 (1.88%) Presentation Skills
15 15 (1.56%) Local Government
15 15 (1.56%) Manufacturing
16 5 (0.52%) Retail
17 4 (0.42%) Law
18 3 (0.31%) Police
19 2 (0.21%) Automotive
Job Titles
1 110 (11.46%) Lead
2 97 (10.10%) Analyst
3 86 (8.96%) Architect
4 70 (7.29%) Senior
5 66 (6.88%) Service Manager
6 49 (5.10%) Delivery Manager
7 45 (4.69%) IT Manager
8 43 (4.48%) Service Analyst
8 43 (4.48%) Support Engineer
9 36 (3.75%) Consultant
10 34 (3.54%) Developer
10 34 (3.54%) Service Architect
11 31 (3.23%) Project Manager
12 26 (2.71%) Desktop Engineer
13 25 (2.60%) Administrator
13 25 (2.60%) Technical Leader
14 24 (2.50%) Change Manager
15 22 (2.29%) 2nd Line Support
15 22 (2.29%) Desktop Support
16 21 (2.19%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 40 (4.17%) Terraform
2 32 (3.33%) REST
3 17 (1.77%) XML
4 15 (1.56%) Middleware
5 12 (1.25%) JSON
6 10 (1.04%) SAML
7 8 (0.83%) SOAP
7 8 (0.83%) Web Services
7 8 (0.83%) XSLT
8 7 (0.73%) OAuth
9 6 (0.63%) .NET
9 6 (0.63%) ARM Templates
10 5 (0.52%) OpenID
10 5 (0.52%) SailPoint
11 4 (0.42%) AngularJS
11 4 (0.42%) CSS
11 4 (0.42%) LDAP
11 4 (0.42%) OAuth2
11 4 (0.42%) React
11 4 (0.42%) RESTful
Miscellaneous
1 91 (9.48%) Onboarding
2 63 (6.56%) Management Information System
3 53 (5.52%) CMDB
4 38 (3.96%) Data Centre
5 34 (3.54%) Enterprise Software
6 30 (3.13%) PKI
7 24 (2.50%) Product Ownership
8 23 (2.40%) Data Protection Act
9 21 (2.19%) Hybrid Cloud
10 16 (1.67%) Operational Technology
11 14 (1.46%) Analytical Mindset
11 14 (1.46%) Virtual Team
12 13 (1.35%) Cyber Threat
12 13 (1.35%) Self-Motivation
13 12 (1.25%) Clustering
13 12 (1.25%) Security Operations Centre
14 11 (1.15%) Security Posture
15 9 (0.94%) Cloud Native
15 9 (0.94%) NHS
15 9 (0.94%) Taxonomies
Operating Systems
1 220 (22.92%) Windows
2 63 (6.56%) Windows Server
3 57 (5.94%) Linux
4 50 (5.21%) Windows 10
5 17 (1.77%) Windows 7
6 15 (1.56%) Unix
7 13 (1.35%) Mac OS
8 12 (1.25%) Android
8 12 (1.25%) Apple iOS
9 6 (0.63%) Red Hat Enterprise Linux
10 3 (0.31%) AIX
10 3 (0.31%) Solaris
10 3 (0.31%) SUSE Linux Enterprise Server
10 3 (0.31%) Windows Server 2012
11 2 (0.21%) Windows XP
11 2 (0.21%) zOS
12 1 (0.10%) SUSE
12 1 (0.10%) Windows Server 2008
12 1 (0.10%) Windows Server 2016
12 1 (0.10%) Windows Server 2019
Processes & Methodologies
1 547 (56.98%) ITIL
2 403 (41.98%) ITSM
3 296 (30.83%) Stakeholder Management
4 280 (29.17%) Continuous Improvement
5 215 (22.40%) Service Delivery
6 185 (19.27%) Problem-Solving
7 183 (19.06%) Agile
8 153 (15.94%) Stakeholder Engagement
9 151 (15.73%) Change Management
10 128 (13.33%) Roadmaps
11 116 (12.08%) Cybersecurity
12 114 (11.88%) Customer Service
13 109 (11.35%) Incident Management
14 90 (9.38%) Project Delivery
15 87 (9.06%) DevOps
16 81 (8.44%) Risk Management
17 76 (7.92%) Decision-Making
18 75 (7.81%) Data Protection
19 71 (7.40%) Service Design
19 71 (7.40%) Technical Leadership
Programming Languages
1 101 (10.52%) PowerShell
2 61 (6.35%) Python
3 36 (3.75%) SQL
4 32 (3.33%) Bash
5 28 (2.92%) JavaScript
6 19 (1.98%) VBScript
7 15 (1.56%) VB
8 12 (1.25%) Java
9 11 (1.15%) C#
10 7 (0.73%) Bicep
10 7 (0.73%) Shell Script
11 4 (0.42%) C
11 4 (0.42%) TypeScript
12 3 (0.31%) Google Apps Script
12 3 (0.31%) Groovy
12 3 (0.31%) Lua
12 3 (0.31%) Perl
12 3 (0.31%) T-SQL
13 2 (0.21%) Go
13 2 (0.21%) Search Processing Language
Qualifications
1 445 (46.35%) Security Cleared
2 284 (29.58%) SC Cleared
3 134 (13.96%) DV Cleared
4 107 (11.15%) Degree
5 37 (3.85%) BPSS Clearance
6 34 (3.54%) ITIL Certification
7 31 (3.23%) PMP
8 30 (3.13%) PMI Certification
9 28 (2.92%) Microsoft Certification
10 18 (1.88%) Cisco Certification
11 17 (1.77%) Computer Science Degree
12 16 (1.67%) Azure Certification
13 15 (1.56%) CISSP
13 15 (1.56%) DBS Check
13 15 (1.56%) ITIL Foundation Certificate
14 12 (1.25%) A+ Certification
14 12 (1.25%) CISM
15 10 (1.04%) CCNP
16 9 (0.94%) CCNA
17 8 (0.83%) AWS Certification
Quality Assurance & Compliance
1 71 (7.40%) SLA
2 38 (3.96%) Data Quality
3 30 (3.13%) GRC
3 30 (3.13%) QA
4 29 (3.02%) ISO/IEC 27001
5 28 (2.92%) ISO/IEC 20000
6 20 (2.08%) GDPR
6 20 (2.08%) NCSC
7 19 (1.98%) PMO
8 17 (1.77%) ISO 9001
8 17 (1.77%) NIST
9 10 (1.04%) Accessibility
10 9 (0.94%) COBIT
11 8 (0.83%) Disclosure Scotland
11 8 (0.83%) WCAG
12 7 (0.73%) ISO 31000
12 7 (0.73%) ISO/IEC 27005
13 6 (0.63%) Cyber Essentials
13 6 (0.63%) ISO 22301
14 5 (0.52%) JSP 440
System Software
1 113 (11.77%) Active Directory
2 65 (6.77%) VMware Infrastructure
3 24 (2.50%) Hyper-V
4 23 (2.40%) VMware ESXi
5 17 (1.77%) VMware NSX
6 16 (1.67%) BitLocker
7 15 (1.56%) Docker
7 15 (1.56%) Virtual Desktop
8 14 (1.46%) vSphere
9 13 (1.35%) vCloud
10 7 (0.73%) Citrix Hypervisor
10 7 (0.73%) Firmware
10 7 (0.73%) XenApp
10 7 (0.73%) XenDesktop
11 3 (0.31%) Microsoft Virtual Server
11 3 (0.31%) NFS
11 3 (0.31%) Virtual Machines
11 3 (0.31%) Virtual Servers
12 2 (0.21%) KVM
12 2 (0.21%) UAG
Systems Management
1 60 (6.25%) SCCM
2 55 (5.73%) Microsoft Intune
3 36 (3.75%) Ansible
4 20 (2.08%) SCOM
5 17 (1.77%) vCenter Server
6 15 (1.56%) Kubernetes
7 14 (1.46%) Single Sign-On
8 7 (0.73%) Jamf Pro
9 6 (0.63%) Progress Chef
10 5 (0.52%) NetBackup
11 4 (0.42%) PowerCLI
11 4 (0.42%) Tivoli
11 4 (0.42%) Tivoli Monitoring
11 4 (0.42%) vMotion
11 4 (0.42%) WSUS
12 3 (0.31%) Cisco Prime
12 3 (0.31%) Dell DRAC
12 3 (0.31%) OPNET
12 3 (0.31%) Systems Management Server (SMS)
12 3 (0.31%) vRealize
Vendors
1 242 (25.21%) Microsoft
2 236 (24.58%) ServiceNow
3 85 (8.85%) VMware
4 45 (4.69%) Remedy
5 31 (3.23%) BMC
6 30 (3.13%) Cisco
7 20 (2.08%) CyberArk
7 20 (2.08%) Oracle
8 18 (1.88%) IBM
9 17 (1.77%) Atlassian
10 15 (1.56%) Dynatrace
11 14 (1.46%) Citrix
11 14 (1.46%) SAP
12 13 (1.35%) Apple
12 13 (1.35%) SolarWinds
13 12 (1.25%) Google
14 11 (1.15%) Splunk
15 10 (1.04%) Palo Alto
15 10 (1.04%) Qualys
16 8 (0.83%) Red Hat