Service Management Contracts in the UK excluding London

Service Management
UK > UK excluding London

The table below provides summary statistics for contract job vacancies advertised in the UK excluding London requiring Service Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Management over the 6 months leading up to 26 April 2025, comparing them to the same period in the previous two years.

6 months to
26 Apr 2025
Same period 2024 Same period 2023
Rank 61 54 68
Rank change year-on-year -7 +14 +7
Contract jobs citing Service Management 478 724 817
As % of all contract jobs advertised in the UK excluding London 3.75% 3.48% 3.38%
As % of the Processes & Methodologies category 4.15% 4.11% 3.77%
Number of daily rates quoted 295 524 584
10th Percentile £217 £287 £200
25th Percentile £389 £425 £350
Median daily rate (50th Percentile) £538 £525 £475
Median % change year-on-year +2.38% +10.53% +1.71%
75th Percentile £610 £600 £590
90th Percentile £696 £722 £688
UK median daily rate £525 £525 £500
% change year-on-year - +5.00% -4.76%
Number of hourly rates quoted 31 19 37
10th Percentile - £12.53 £17.14
25th Percentile £12.62 £15.32 £18.25
Median hourly rate £22.14 £17.72 £48.50
Median % change year-on-year +24.94% -63.46% +185.29%
75th Percentile £30.54 £19.87 £65.00
90th Percentile £68.75 £31.35 £65.75
UK median hourly rate £22.14 £17.72 £51.75
% change year-on-year +24.94% -65.76% +190.61%

All Process and Methodology Skills
UK excluding London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the UK excluding London.

Contract vacancies with a requirement for process or methodology skills 11,530 17,619 21,646
As % of all contract IT jobs advertised in the UK excluding London 90.39% 84.77% 89.55%
Number of daily rates quoted 7,252 10,594 15,009
10th Percentile £235 £243 £252
25th Percentile £378 £378 £400
Median daily rate (50th Percentile) £485 £500 £500
Median % change year-on-year -3.00% - +5.26%
75th Percentile £588 £600 £600
90th Percentile £663 £688 £688
UK median daily rate £523 £525 £550
% change year-on-year -0.38% -4.55% +4.76%
Number of hourly rates quoted 823 2,028 1,330
10th Percentile £14.22 £12.30 £11.00
25th Percentile £17.56 £15.17 £16.19
Median hourly rate £28.00 £35.98 £35.90
Median % change year-on-year -22.17% +0.21% +79.50%
75th Percentile £65.00 £60.00 £65.00
90th Percentile £75.00 £72.50 £73.60
UK median hourly rate £29.04 £35.00 £37.50
% change year-on-year -17.03% -6.67% +50.00%

Service Management
Job Vacancy Trend in the UK excluding London

Job postings citing Service Management as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Management in the UK excluding London

Service Management
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing Service Management in the UK excluding London.

Daily rate trend for Service Management in the UK excluding London

Service Management
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing Service Management in the UK excluding London over the 6 months to 26 April 2025.

Daily rate histogram for Service Management in the UK excluding London

Service Management
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing Service Management in the UK excluding London.

Hourly rate trend for Service Management in the UK excluding London

Service Management
Hourly Rate Histogram in the UK excluding London

Hourly rate distribution of jobs citing Service Management in the UK excluding London over the 6 months to 26 April 2025.

Hourly rate histogram for Service Management in the UK excluding London

Service Management
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the UK excluding London region over the 6 months to 26 April 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South West +20 160 £551 +4.95% 70
North of England -34 100 £475 -5.00% 147
South East -17 68 £481 -16.30% 132
Scotland +7 63 £520 -5.37% 38
Midlands -5 53 £551 +10.10% 92
West Midlands +12 49 £551 +16.00% 64
North West -36 49 £523 +5.98% 82
Yorkshire -9 43 £425 -22.73% 50
East of England +14 33 £550 +4.76% 42
North East -6 8 £195 -60.00% 17
East Midlands -7 4 £383 -23.50% 28
Wales -12 3 £388 -27.57% 8
Channel Islands - 2 £425 -
Service Management
UK

Service Management
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (7.11%) Confluence
2 25 (5.23%) Microsoft Exchange
3 11 (2.30%) SharePoint
4 7 (1.46%) Skype for Business
5 1 (0.21%) Anypoint
5 1 (0.21%) IIS
5 1 (0.21%) Oracle Workflow
Applications
1 70 (14.64%) Microsoft Office
2 16 (3.35%) Microsoft Excel
3 10 (2.09%) Microsoft PowerPoint
4 6 (1.26%) MS Visio
5 1 (0.21%) Microsoft Project
5 1 (0.21%) Spreadsheet
Business Applications
1 10 (2.09%) Remedy ITSM
2 3 (0.63%) SAP LE
2 3 (0.63%) SAP WM
3 2 (0.42%) Dynamics GP
3 2 (0.42%) SAP ERP
3 2 (0.42%) SAP S/4HANA
4 1 (0.21%) Oracle EBS
4 1 (0.21%) Oracle EBS R12
4 1 (0.21%) Oracle ERP
4 1 (0.21%) Oracle iProcurement
4 1 (0.21%) Remedy AR System
4 1 (0.21%) SAP MM
4 1 (0.21%) SAP PP
4 1 (0.21%) SAP QM
Cloud Services
1 45 (9.41%) Azure
1 45 (9.41%) Microsoft 365
2 39 (8.16%) AWS
3 17 (3.56%) GCP
4 14 (2.93%) Entra ID
5 12 (2.51%) OpenShift
6 9 (1.88%) SaaS
7 6 (1.26%) OCI
8 4 (0.84%) Dynamics 365
8 4 (0.84%) GitHub
8 4 (0.84%) IaaS
9 3 (0.63%) PaaS
9 3 (0.63%) Power Platform
10 2 (0.42%) Azure Monitor
10 2 (0.42%) Azure Storage
11 1 (0.21%) Amazon ECS
11 1 (0.21%) Azure Sentinel
11 1 (0.21%) Nutanix
11 1 (0.21%) Salesforce Service Cloud
11 1 (0.21%) Smartsheet
Communications & Networking
1 27 (5.65%) DNS
2 26 (5.44%) DHCP
3 23 (4.81%) Firewall
4 18 (3.77%) TCP/IP
5 16 (3.35%) HTTP
6 12 (2.51%) Skype
7 10 (2.09%) Intranet
7 10 (2.09%) VPN
8 7 (1.46%) LAN
9 6 (1.26%) Network Security
9 6 (1.26%) Unified Communications
9 6 (1.26%) WAN
10 5 (1.05%) BGP
10 5 (1.05%) Cisco IOS
10 5 (1.05%) Cisco Nexus
10 5 (1.05%) DMVPN
10 5 (1.05%) OSPF
10 5 (1.05%) VXLAN
11 4 (0.84%) 5G
11 4 (0.84%) Internet
Database & Business Intelligence
1 12 (2.51%) SQL Server
2 4 (0.84%) MariaDB
2 4 (0.84%) MySQL
2 4 (0.84%) NoSQL
2 4 (0.84%) Oracle Reports
2 4 (0.84%) Relational Database
3 3 (0.63%) Electronic Patient Records
3 3 (0.63%) Oracle Exadata
3 3 (0.63%) PostgreSQL
4 2 (0.42%) Amazon Aurora
4 2 (0.42%) Amazon RDS
4 2 (0.42%) InterSystems Cache
4 2 (0.42%) Oracle Database
5 1 (0.21%) Elasticsearch
5 1 (0.21%) Enterprise Data Warehouse
5 1 (0.21%) Oracle BI Publisher
5 1 (0.21%) Power BI
5 1 (0.21%) SQL Server Analysis Services
5 1 (0.21%) SQL Server Reporting Services
5 1 (0.21%) SQLite
Development Applications
1 49 (10.25%) JIRA
2 27 (5.65%) Jenkins
3 18 (3.77%) Git
4 14 (2.93%) Bitbucket
5 4 (0.84%) GitLab
5 4 (0.84%) JMeter
5 4 (0.84%) webpack
6 3 (0.63%) LoadRunner
6 3 (0.63%) NeoLoad
7 1 (0.21%) Atlassian Bamboo
7 1 (0.21%) Gatling
7 1 (0.21%) Maven
7 1 (0.21%) SonarQube
7 1 (0.21%) Subversion
7 1 (0.21%) Team Foundation Server
7 1 (0.21%) TeamCity
General
1 216 (45.19%) Social Skills
2 106 (22.18%) Analytical Skills
3 79 (16.53%) Public Sector
4 59 (12.34%) Finance
5 39 (8.16%) Inclusion and Diversity
6 33 (6.90%) Telecoms
7 28 (5.86%) Organisational Skills
8 22 (4.60%) Manufacturing
9 13 (2.72%) Marketing
9 13 (2.72%) Retail
10 12 (2.51%) Banking
10 12 (2.51%) Electronics
11 11 (2.30%) Legal
12 10 (2.09%) Billing
13 8 (1.67%) Military
13 8 (1.67%) Police
14 7 (1.46%) Back Office
15 6 (1.26%) Law
16 4 (0.84%) French Language
16 4 (0.84%) Influencing Skills
Job Titles
1 65 (13.60%) Service Manager
2 54 (11.30%) Analyst
3 36 (7.53%) Lead
4 33 (6.90%) Support Engineer
5 31 (6.49%) Senior
6 27 (5.65%) IT Manager
7 25 (5.23%) Architect
8 23 (4.81%) IT Support
9 20 (4.18%) Developer
9 20 (4.18%) Service Analyst
10 19 (3.97%) 1st Line Support
11 18 (3.77%) Delivery Manager
12 17 (3.56%) Administrator
12 17 (3.56%) IT Engineer
12 17 (3.56%) IT Services Manager
13 15 (3.14%) Service Delivery Manager
13 15 (3.14%) Support Analyst
14 14 (2.93%) Virtualisation Engineer
15 12 (2.51%) 2nd Line Support
15 12 (2.51%) Capacity Manager
Libraries, Frameworks & Software Standards
1 24 (5.02%) HTML
2 23 (4.81%) CSS
3 18 (3.77%) REST
3 18 (3.77%) SOAP
4 14 (2.93%) Flash
4 14 (2.93%) Web Services
5 13 (2.72%) .NET
6 8 (1.67%) Ajax
6 8 (1.67%) AngularJS
6 8 (1.67%) Node.js
6 8 (1.67%) RESTful
6 8 (1.67%) XML
7 5 (1.05%) Oracle Fusion
7 5 (1.05%) Spine.js
8 4 (0.84%) CSS3
8 4 (0.84%) HTML5
8 4 (0.84%) LDAP
8 4 (0.84%) React
8 4 (0.84%) Redux
9 3 (0.63%) SAP PI
Miscellaneous
1 46 (9.62%) Management Information System
2 41 (8.58%) CMDB
3 18 (3.77%) Clustering
4 15 (3.14%) PKI
5 14 (2.93%) Data Centre
5 14 (2.93%) Self-Motivation
6 12 (2.51%) Onboarding
7 11 (2.30%) iPhone
7 11 (2.30%) Smartphone
8 9 (1.88%) Replication
9 8 (1.67%) Enterprise Software
9 8 (1.67%) Product Ownership
10 7 (1.46%) Legacy Systems
11 6 (1.26%) Mainframe
12 5 (1.05%) Cloud Native
12 5 (1.05%) Distributed Systems
13 4 (0.84%) Data Protection Act
13 4 (0.84%) Driving Licence
13 4 (0.84%) Life Science
13 4 (0.84%) NHS
Operating Systems
1 116 (24.27%) Windows
2 52 (10.88%) Linux
3 43 (9.00%) Windows Server
4 38 (7.95%) Windows 10
5 23 (4.81%) Red Hat Enterprise Linux
6 13 (2.72%) Mac OS
7 10 (2.09%) Solaris
8 7 (1.46%) Unix
8 7 (1.46%) Windows Server 2012
9 6 (1.26%) AIX
9 6 (1.26%) HPUX
10 5 (1.05%) Windows Server 2016
11 4 (0.84%) Android
11 4 (0.84%) Apple iOS
11 4 (0.84%) Ubuntu
11 4 (0.84%) Windows 7
12 2 (0.42%) CentOS
12 2 (0.42%) VMS
12 2 (0.42%) Windows Server 2019
Processes & Methodologies
1 258 (53.97%) ITIL
2 187 (39.12%) ITSM
3 118 (24.69%) Problem-Solving
4 112 (23.43%) Agile
5 76 (15.90%) Service Delivery
6 73 (15.27%) Continuous Improvement
7 67 (14.02%) Incident Management
8 65 (13.60%) Customer Service
9 62 (12.97%) Change Management
10 55 (11.51%) Stakeholder Management
11 50 (10.46%) Problem Management
12 46 (9.62%) Configuration Management
13 43 (9.00%) Project Management
14 40 (8.37%) Validation
15 37 (7.74%) System Testing
16 36 (7.53%) CI/CD
17 35 (7.32%) DevOps
17 35 (7.32%) Stakeholder Engagement
18 34 (7.11%) Computer Science
18 34 (7.11%) NsoIT
Programming Languages
1 40 (8.37%) PowerShell
2 35 (7.32%) Python
3 28 (5.86%) Bash
3 28 (5.86%) JavaScript
4 24 (5.02%) SQL
5 21 (4.39%) Java
6 12 (2.51%) C#
7 7 (1.46%) TypeScript
8 6 (1.26%) VB
8 6 (1.26%) VBScript
9 3 (0.63%) Shell Script
10 2 (0.42%) Bicep
10 2 (0.42%) MUMPS
11 1 (0.21%) Korn
11 1 (0.21%) PL/SQL
11 1 (0.21%) T-SQL
Qualifications
1 174 (36.40%) Security Cleared
2 134 (28.03%) SC Cleared
3 71 (14.85%) Degree
4 54 (11.30%) DV Cleared
5 51 (10.67%) ITIL Certification
6 29 (6.07%) VMware Certified Professional (VCP)
7 27 (5.65%) Cisco Certification
8 18 (3.77%) ITIL Foundation Certificate
9 17 (3.56%) CCNP
10 15 (3.14%) Microsoft Certification
11 14 (2.93%) Master's Degree
12 12 (2.51%) CCNA
13 11 (2.30%) Computer Science Degree
13 11 (2.30%) Oracle Certification
14 9 (1.88%) Azure Certification
14 9 (1.88%) OCA
14 9 (1.88%) RHCA
14 9 (1.88%) RHCE
15 8 (1.67%) BPSS Clearance
16 7 (1.46%) PMP
Quality Assurance & Compliance
1 29 (6.07%) SLA
2 14 (2.93%) QA
3 7 (1.46%) Disclosure Scotland
4 5 (1.05%) Accessibility
4 5 (1.05%) Data Quality
5 3 (0.63%) GxP
5 3 (0.63%) Sarbanes-Oxley
6 2 (0.42%) COBIT
6 2 (0.42%) GDPR
6 2 (0.42%) ISO/IEC 20000
6 2 (0.42%) PMO
7 1 (0.21%) NCSC
7 1 (0.21%) NIST
7 1 (0.21%) WCAG
System Software
1 54 (11.30%) VMware Infrastructure
2 49 (10.25%) Active Directory
3 20 (4.18%) Docker
4 18 (3.77%) Hyper-V
5 16 (3.35%) VMware NSX
6 14 (2.93%) VMware ESXi
7 4 (0.84%) BitLocker
7 4 (0.84%) Microsoft Virtual Server
7 4 (0.84%) Oracle RAC
7 4 (0.84%) Virtual Desktop
7 4 (0.84%) Virtual Servers
8 2 (0.42%) Virtual Machines
Systems Management
1 44 (9.21%) Ansible
2 32 (6.69%) Terraform
3 31 (6.49%) vCenter Server
4 29 (6.07%) Puppet
5 27 (5.65%) Kubernetes
6 22 (4.60%) SCCM
7 14 (2.93%) Microsoft Intune
8 12 (2.51%) Progress Chef
9 11 (2.30%) Jamf Pro
10 9 (1.88%) WSUS
11 8 (1.67%) SCOM
12 6 (1.26%) Grafana
12 6 (1.26%) Packer
13 4 (0.84%) Data Guard
13 4 (0.84%) Single Sign-On
14 3 (0.63%) Active Directory Federation Services
14 3 (0.63%) Automic
14 3 (0.63%) Microsoft Clustering
14 3 (0.63%) NSN NetAct
14 3 (0.63%) Oracle Enterprise Manager
Vendors
1 96 (20.08%) ServiceNow
2 95 (19.87%) Microsoft
3 57 (11.92%) VMware
4 33 (6.90%) Cisco
4 33 (6.90%) Oracle
5 31 (6.49%) Atlassian
6 23 (4.81%) SAP
7 16 (3.35%) Red Hat
8 14 (2.93%) Google
8 14 (2.93%) Remedy
9 12 (2.51%) Apple
10 10 (2.09%) BMC
11 8 (1.67%) IBM
12 7 (1.46%) Broadcom
12 7 (1.46%) SolarWinds
13 6 (1.26%) Dell
13 6 (1.26%) Juniper
14 5 (1.05%) HP
14 5 (1.05%) Sun
14 5 (1.05%) Unisys