Service Management Contracts in the UK excluding London

Service Management
UK > UK excluding London

The table below provides summary statistics for contract job vacancies advertised in the UK excluding London requiring Service Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Management over the 6 months leading up to 2 July 2025, comparing them to the same period in the previous two years.

6 months to
2 Jul 2025
Same period 2024 Same period 2023
Rank 54 57 63
Rank change year-on-year +3 +6 +11
Contract jobs citing Service Management 561 664 779
As % of all contract jobs advertised in the UK excluding London 4.01% 3.14% 3.40%
As % of the Processes & Methodologies category 4.45% 3.80% 3.82%
Number of daily rates quoted 332 481 572
10th Percentile £201 £225 £205
25th Percentile £308 £425 £331
Median daily rate (50th Percentile) £499 £525 £475
Median % change year-on-year -5.05% +10.53% -5.00%
75th Percentile £588 £600 £590
90th Percentile £688 £688 £688
UK median daily rate £500 £525 £520
% change year-on-year -4.76% +0.96% -0.95%
Number of hourly rates quoted 53 18 15
10th Percentile - £13.65 £17.00
25th Percentile £12.62 £17.02 £17.88
Median hourly rate £20.75 £23.37 £21.31
Median % change year-on-year -11.21% +9.67% +6.55%
75th Percentile £22.14 £42.81 £63.25
90th Percentile £33.75 £49.13 £82.00
UK median hourly rate £20.75 £26.00 £35.25
% change year-on-year -20.19% -26.24% +67.86%

All Process and Methodology Skills
UK excluding London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the UK excluding London.

Contract vacancies with a requirement for process or methodology skills 12,614 17,495 20,403
As % of all contract IT jobs advertised in the UK excluding London 90.12% 82.80% 89.00%
Number of daily rates quoted 7,696 10,287 13,885
10th Percentile £235 £250 £263
25th Percentile £365 £380 £400
Median daily rate (50th Percentile) £475 £500 £500
Median % change year-on-year -5.00% - -
75th Percentile £575 £600 £600
90th Percentile £650 £688 £694
UK median daily rate £505 £525 £550
% change year-on-year -3.86% -4.55% +1.38%
Number of hourly rates quoted 1,067 2,163 1,285
10th Percentile £13.85 £12.50 £12.72
25th Percentile £16.95 £15.56 £15.64
Median hourly rate £24.66 £38.12 £35.00
Median % change year-on-year -35.31% +8.91% +64.71%
75th Percentile £53.75 £61.60 £63.75
90th Percentile £72.50 £73.75 £75.00
UK median hourly rate £25.15 £37.50 £36.00
% change year-on-year -32.93% +4.17% +38.46%

Service Management
Job Vacancy Trend in the UK excluding London

Job postings citing Service Management as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Management in the UK excluding London

Service Management
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing Service Management in the UK excluding London.

Daily rate trend for Service Management in the UK excluding London

Service Management
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing Service Management in the UK excluding London over the 6 months to 2 July 2025.

Daily rate histogram for Service Management in the UK excluding London

Service Management
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing Service Management in the UK excluding London.

Hourly rate trend for Service Management in the UK excluding London

Service Management
Hourly Rate Histogram in the UK excluding London

Hourly rate distribution of jobs citing Service Management in the UK excluding London over the 6 months to 2 July 2025.

Hourly rate histogram for Service Management in the UK excluding London

Service Management
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the UK excluding London region over the 6 months to 2 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South West +30 153 £563 +12.50% 139
North of England -7 150 £470 -6.00% 318
North West +12 92 £492 -0.20% 178
South East -16 72 £375 -37.40% 357
Midlands +12 69 £500 +6.95% 177
Scotland +8 66 £500 -16.67% 75
West Midlands +33 58 £520 +13.66% 111
Yorkshire -20 52 £475 -11.63% 120
East of England +23 41 £550 +4.76% 65
East Midlands -14 11 £436 -9.17% 65
Wales -14 7 £278 -48.13% 40
North East -3 6 £195 -58.95% 21
Channel Islands - 5 £560 -
Northern Ireland -9 1 - - 20
Service Management
UK

Service Management
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 41 (7.31%) Confluence
2 29 (5.17%) Microsoft Exchange
3 9 (1.60%) SharePoint
4 8 (1.43%) IIS
5 7 (1.25%) Skype for Business
6 6 (1.07%) Apache
6 6 (1.07%) WebSphere
7 1 (0.18%) Anypoint
7 1 (0.18%) Umbraco
Applications
1 90 (16.04%) Microsoft Office
2 21 (3.74%) Microsoft Excel
3 12 (2.14%) MS Visio
4 11 (1.96%) Microsoft PowerPoint
5 4 (0.71%) Microsoft Project
6 1 (0.18%) Spreadsheet
6 1 (0.18%) Trello
Business Applications
1 17 (3.03%) Remedy ITSM
2 7 (1.25%) SAP S/4HANA
3 6 (1.07%) Maximo
4 5 (0.89%) assyst
5 3 (0.53%) Oracle ERP
5 3 (0.53%) SAP LE
5 3 (0.53%) SAP WM
6 2 (0.36%) SAP ERP
7 1 (0.18%) Dynamics CRM
7 1 (0.18%) Oracle EBS
7 1 (0.18%) Oracle EBS R12
7 1 (0.18%) Oracle iProcurement
7 1 (0.18%) Remedy AR System
7 1 (0.18%) SAP MM
7 1 (0.18%) SAP PP
7 1 (0.18%) SAP QM
Cloud Services
1 66 (11.76%) Microsoft 365
2 42 (7.49%) Azure
3 34 (6.06%) AWS
4 22 (3.92%) Entra ID
5 15 (2.67%) GCP
6 14 (2.50%) SaaS
7 7 (1.25%) OpenShift
8 6 (1.07%) Google Workspace
9 5 (0.89%) GitHub
9 5 (0.89%) IaaS
10 4 (0.71%) Dynamics 365
10 4 (0.71%) OCI
10 4 (0.71%) PaaS
11 3 (0.53%) Power Platform
12 2 (0.36%) Asana
12 2 (0.36%) Azure DevOps
12 2 (0.36%) Lucidchart
12 2 (0.36%) Serverless
13 1 (0.18%) Amazon CloudWatch
13 1 (0.18%) Datadog
Communications & Networking
1 43 (7.66%) Firewall
2 33 (5.88%) DNS
3 23 (4.10%) DHCP
4 19 (3.39%) LAN
4 19 (3.39%) WAN
5 17 (3.03%) VPN
6 14 (2.50%) BGP
7 13 (2.32%) Skype
7 13 (2.32%) Unified Communications
8 12 (2.14%) TCP/IP
9 11 (1.96%) Network Security
10 10 (1.78%) HTTP
11 9 (1.60%) MPLS
12 8 (1.43%) Wi-Fi
13 7 (1.25%) IPsec
14 6 (1.07%) Internet
14 6 (1.07%) OSPF
15 5 (0.89%) Cisco IOS
15 5 (0.89%) VLAN
15 5 (0.89%) Wireless
Database & Business Intelligence
1 17 (3.03%) SQL Server
2 8 (1.43%) DB2
3 7 (1.25%) Amazon RDS
3 7 (1.25%) Oracle Reports
4 6 (1.07%) Relational Database
5 5 (0.89%) NoSQL
6 4 (0.71%) MariaDB
6 4 (0.71%) MySQL
7 3 (0.53%) Oracle Exadata
8 2 (0.36%) Amazon Aurora
8 2 (0.36%) Data Warehouse
8 2 (0.36%) Elasticsearch
8 2 (0.36%) InterSystems Cache
8 2 (0.36%) Oracle Database
8 2 (0.36%) Power BI
8 2 (0.36%) Tableau
9 1 (0.18%) Amazon Athena
9 1 (0.18%) Oracle BI Publisher
9 1 (0.18%) SAP HANA
9 1 (0.18%) Sqoop
Development Applications
1 57 (10.16%) JIRA
2 24 (4.28%) Jenkins
3 14 (2.50%) Bitbucket
4 13 (2.32%) Git
5 4 (0.71%) GitLab
5 4 (0.71%) JMeter
6 3 (0.53%) LoadRunner
6 3 (0.53%) NeoLoad
7 2 (0.36%) webpack
8 1 (0.18%) Atlassian Bamboo
8 1 (0.18%) Cucumber
8 1 (0.18%) Gatling
8 1 (0.18%) Maven
8 1 (0.18%) Selenium
8 1 (0.18%) SoapUI
8 1 (0.18%) Subversion
8 1 (0.18%) Team Foundation Server
8 1 (0.18%) WebDriver
General
1 231 (41.18%) Social Skills
2 131 (23.35%) Analytical Skills
3 81 (14.44%) Finance
4 79 (14.08%) Public Sector
5 43 (7.66%) Inclusion and Diversity
6 40 (7.13%) Telecoms
7 25 (4.46%) Retail
8 17 (3.03%) Military
8 17 (3.03%) Organisational Skills
9 15 (2.67%) Legal
9 15 (2.67%) Manufacturing
10 13 (2.32%) Banking
10 13 (2.32%) Marketing
10 13 (2.32%) Police
11 10 (1.78%) Electronics
12 7 (1.25%) Influencing Skills
12 7 (1.25%) Presentation Skills
13 6 (1.07%) Pharmaceutical
13 6 (1.07%) Publishing
14 5 (0.89%) Billing
Job Titles
1 84 (14.97%) Analyst
2 48 (8.56%) Service Manager
3 41 (7.31%) IT Support
3 41 (7.31%) Support Engineer
4 33 (5.88%) Support Analyst
5 32 (5.70%) IT Manager
5 32 (5.70%) Senior
6 28 (4.99%) Architect
6 28 (4.99%) Lead
7 27 (4.81%) 1st Line Support
7 27 (4.81%) Desktop Support
8 25 (4.46%) Administrator
9 23 (4.10%) Developer
10 22 (3.92%) IT Engineer
11 20 (3.57%) Network Engineer
11 20 (3.57%) Service Analyst
12 19 (3.39%) 2nd Line Support
12 19 (3.39%) Coordinator
12 19 (3.39%) Support Manager
13 18 (3.21%) Delivery Manager
Libraries, Frameworks & Software Standards
1 29 (5.17%) SOAP
2 28 (4.99%) HTML
3 27 (4.81%) Web Services
4 25 (4.46%) CSS
5 22 (3.92%) REST
6 15 (2.67%) XML
7 14 (2.50%) .NET
8 11 (1.96%) AngularJS
8 11 (1.96%) Flash
9 9 (1.60%) RFC 2544
10 8 (1.43%) Ajax
10 8 (1.43%) NETCONF
11 7 (1.25%) LDAP
11 7 (1.25%) RESTCONF
12 6 (1.07%) Middleware
12 6 (1.07%) RESTful
13 5 (0.89%) Spine.js
14 3 (0.53%) Elastic Stack
14 3 (0.53%) jQuery
14 3 (0.53%) Node.js
Miscellaneous
1 41 (7.31%) CMDB
1 41 (7.31%) Management Information System
2 24 (4.28%) iPhone
3 21 (3.74%) Data Centre
4 20 (3.57%) Smartphone
5 18 (3.21%) PKI
5 18 (3.21%) Self-Motivation
6 14 (2.50%) Clustering
7 13 (2.32%) Product Ownership
8 11 (1.96%) Enterprise Software
9 9 (1.60%) Onboarding
9 9 (1.60%) Virtual Team
10 8 (1.43%) Replication
11 7 (1.25%) Fibre Optics
12 6 (1.07%) Distributed Systems
12 6 (1.07%) Legacy Systems
12 6 (1.07%) Mainframe
13 5 (0.89%) Data Protection Act
13 5 (0.89%) iPad
13 5 (0.89%) Life Science
Operating Systems
1 125 (22.28%) Windows
2 44 (7.84%) Linux
3 43 (7.66%) Windows Server
4 40 (7.13%) Windows 10
5 25 (4.46%) Mac OS
6 14 (2.50%) Red Hat Enterprise Linux
7 11 (1.96%) Solaris
8 9 (1.60%) Apple iOS
8 9 (1.60%) Unix
9 5 (0.89%) AIX
9 5 (0.89%) Android
9 5 (0.89%) HPUX
9 5 (0.89%) Windows Server 2012
10 4 (0.71%) Windows 7
10 4 (0.71%) Windows Server 2016
11 3 (0.53%) Ubuntu
12 1 (0.18%) Windows Server 2019
Processes & Methodologies
1 288 (51.34%) ITIL
2 241 (42.96%) ITSM
3 131 (23.35%) Problem-Solving
4 123 (21.93%) Agile
5 107 (19.07%) Customer Service
6 94 (16.76%) Service Delivery
7 77 (13.73%) Stakeholder Management
8 71 (12.66%) Change Management
9 66 (11.76%) Incident Management
10 63 (11.23%) Continuous Improvement
11 50 (8.91%) System Testing
12 49 (8.73%) Validation
13 47 (8.38%) DevOps
14 46 (8.20%) Configuration Management
15 45 (8.02%) Project Management
16 37 (6.60%) NsoIT
17 35 (6.24%) CI/CD
17 35 (6.24%) Computer Science
18 34 (6.06%) Migration
18 34 (6.06%) Time Management
Programming Languages
1 38 (6.77%) SQL
2 36 (6.42%) JavaScript
2 36 (6.42%) Python
3 34 (6.06%) PowerShell
4 20 (3.57%) Bash
5 17 (3.03%) Java
6 14 (2.50%) C#
7 5 (0.89%) VB
7 5 (0.89%) VBScript
8 2 (0.36%) MUMPS
8 2 (0.36%) Shell Script
8 2 (0.36%) TypeScript
9 1 (0.18%) Bicep
9 1 (0.18%) HiveQL
9 1 (0.18%) PL/SQL
Qualifications
1 191 (34.05%) Security Cleared
2 150 (26.74%) SC Cleared
3 87 (15.51%) Degree
4 52 (9.27%) DV Cleared
5 43 (7.66%) ITIL Certification
6 41 (7.31%) Cisco Certification
7 32 (5.70%) CCNP
8 28 (4.99%) VMware Certified Professional (VCP)
9 20 (3.57%) Microsoft Certification
10 14 (2.50%) Computer Science Degree
11 11 (1.96%) Azure Certification
11 11 (1.96%) CCNA
11 11 (1.96%) Master's Degree
11 11 (1.96%) Oracle Certification
12 9 (1.60%) OCA
12 9 (1.60%) RHCA
12 9 (1.60%) RHCE
13 8 (1.43%) A+ Certification
13 8 (1.43%) BPSS Clearance
14 7 (1.25%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 41 (7.31%) SLA
2 19 (3.39%) QA
3 9 (1.60%) GDPR
4 8 (1.43%) Disclosure Scotland
4 8 (1.43%) GxP
4 8 (1.43%) Sarbanes-Oxley
5 5 (0.89%) Accessibility
5 5 (0.89%) Data Quality
5 5 (0.89%) NCSC
6 4 (0.71%) PMO
7 3 (0.53%) COBIT
7 3 (0.53%) ISO/IEC 27001
8 2 (0.36%) Cyber Essentials
8 2 (0.36%) GRC
8 2 (0.36%) HIPAA
8 2 (0.36%) ISO 9001
8 2 (0.36%) ISO/IEC 20000
9 1 (0.18%) California Consumer Privacy Act
9 1 (0.18%) WCAG
System Software
1 64 (11.41%) Active Directory
2 50 (8.91%) VMware Infrastructure
3 18 (3.21%) VMware ESXi
4 13 (2.32%) VMware NSX
5 12 (2.14%) Docker
6 11 (1.96%) Hyper-V
7 4 (0.71%) BitLocker
7 4 (0.71%) Microsoft Virtual Server
7 4 (0.71%) Oracle RAC
7 4 (0.71%) Virtual Servers
8 3 (0.53%) Virtual Desktop
9 1 (0.18%) Virtual Machines
Systems Management
1 34 (6.06%) Ansible
2 28 (4.99%) vCenter Server
3 21 (3.74%) Kubernetes
3 21 (3.74%) Puppet
3 21 (3.74%) Terraform
4 20 (3.57%) Jamf Pro
5 16 (2.85%) SCCM
6 11 (1.96%) Progress Chef
7 10 (1.78%) Microsoft Intune
8 9 (1.60%) Grafana
9 8 (1.43%) NSN NetAct
9 8 (1.43%) WSUS
10 7 (1.25%) Single Sign-On
11 6 (1.07%) SCOM
12 4 (0.71%) Data Guard
12 4 (0.71%) OpenView
12 4 (0.71%) Prometheus
13 3 (0.53%) Automic
13 3 (0.53%) Failover Clustering
13 3 (0.53%) Microsoft Clustering
Vendors
1 141 (25.13%) ServiceNow
2 136 (24.24%) Microsoft
3 59 (10.52%) Cisco
4 55 (9.80%) VMware
5 34 (6.06%) Atlassian
5 34 (6.06%) Oracle
6 29 (5.17%) SAP
7 22 (3.92%) Apple
8 20 (3.57%) Remedy
9 19 (3.39%) Google
10 15 (2.67%) IBM
10 15 (2.67%) Juniper
11 10 (1.78%) BMC
11 10 (1.78%) Red Hat
12 9 (1.60%) SolarWinds
13 8 (1.43%) Ericsson
13 8 (1.43%) Fortinet
13 8 (1.43%) Nokia
13 8 (1.43%) Splunk
14 7 (1.25%) Dell