Service Management Contract Job Trends in the UK excluding London

Service Management
UK > UK excluding London

The table below provides summary statistics and contractor rates for jobs advertised in the UK excluding London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 13 January 2026, with comparisons to the same periods in the previous two years.

6 months to
13 Jan 2026
Same period 2025 Same period 2024
Rank 58 71 63
Rank change year-on-year +13 -8 0
Contract jobs citing Service Management 683 424 638
As % of all contract jobs in the UK excluding London 3.77% 3.09% 3.27%
As % of the Processes & Methodologies category 4.42% 3.52% 3.76%
Number of daily rates quoted 469 262 483
10th Percentile £185 £206 £248
25th Percentile £313 £375 £413
Median daily rate (50th Percentile) £500 £500 £525
Median % change year-on-year -0.05% -4.71% +12.30%
75th Percentile £580 £600 £604
90th Percentile £725 £675 £700
UK median daily rate £500 £525 £528
% change year-on-year -4.76% -0.47% +6.57%
Number of hourly rates quoted 70 19 10
10th Percentile £13.25 £19.27 £15.17
25th Percentile £16.86 £24.18 £15.73
Median hourly rate £20.79 £30.40 £17.72
Median % change year-on-year -31.61% +71.56% -49.45%
75th Percentile £60.00 £37.00 £21.50
90th Percentile £74.83 £67.75 £49.38
UK median hourly rate £26.11 £30.20 £20.50
% change year-on-year -13.54% +47.32% -19.31%

All Process & Methodology Skills
UK excluding London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the UK excluding London.

Contract vacancies with a requirement for process or methodology skills 15,442 12,054 16,983
As % of all contract IT jobs advertised in the UK excluding London 85.18% 87.99% 87.17%
Number of daily rates quoted 9,457 7,040 10,848
10th Percentile £222 £239 £250
25th Percentile £375 £380 £400
Median daily rate (50th Percentile) £475 £500 £500
Median % change year-on-year -5.00% - -
75th Percentile £575 £600 £600
90th Percentile £675 £685 £688
UK median daily rate £500 £525 £525
% change year-on-year -4.76% - -4.55%
Number of hourly rates quoted 1,678 680 1,283
10th Percentile £14.37 £15.48 £14.16
25th Percentile £17.25 £20.00 £16.96
Median hourly rate £23.83 £30.00 £43.75
Median % change year-on-year -20.58% -31.43% +51.38%
75th Percentile £55.00 £63.75 £65.00
90th Percentile £68.03 £73.75 £76.53
UK median hourly rate £25.15 £31.69 £40.50
% change year-on-year -20.64% -21.75% +15.71%

Service Management
Job Vacancy Trend in the UK excluding London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in the UK excluding London.

Service Management job vacancy trend in the UK excluding London

Service Management
Daily Rate Trend in the UK excluding London

Contractor daily rate distribution trend for jobs in the UK excluding London citing Service Management.

Contractor daily rate distribution trend for jobs in the UK excluding London citing Service Management

Service Management
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing Service Management in the UK excluding London over the 6 months to 13 January 2026.

Daily rate histogram for Service Management in the UK excluding London

Service Management
Hourly Rate Trend in the UK excluding London

Contractor hourly rate distribution trend for jobs in the UK excluding London citing Service Management.

Contractor hourly rate distribution trend for jobs in the UK excluding London citing Service Management

Service Management
Hourly Rate Histogram in the UK excluding London

Hourly rate distribution of jobs citing Service Management in the UK excluding London over the 6 months to 13 January 2026.

Hourly rate histogram for Service Management in the UK excluding London

Service Management
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the UK excluding London region over the 6 months to 13 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South East +38 188 £500 +2.56% 62
North of England -5 158 £475 +18.75% 54
South West -1 146 £575 +4.45% 21
Midlands +11 119 £475 -13.79% 40
West Midlands +3 90 £503 -8.80% 25
North West +1 87 £550 +37.50% 28
Yorkshire -13 57 £465 +100.97% 22
East of England -9 38 £452 -16.34% 18
Scotland -2 33 £475 -1.81% 10
East Midlands +6 29 £413 -17.50% 15
North East -2 17 £280 -53.04% 4
Northern Ireland - 4 £325 - 5
Wales -7 3 £170 -46.44% 10
Service Management
UK

Service Management
Co-Occurring Skills & Capabilities in the UK excluding London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 61 (8.93%) Confluence
2 51 (7.47%) Microsoft Exchange
3 44 (6.44%) SharePoint
4 14 (2.05%) Apache
4 14 (2.05%) WebLogic
5 10 (1.46%) Skype for Business
6 5 (0.73%) SharePoint Server
7 2 (0.29%) JBoss
8 1 (0.15%) CMS
8 1 (0.15%) HCL Notes
Applications
1 83 (12.15%) Microsoft Office
2 35 (5.12%) Microsoft Project
3 22 (3.22%) Microsoft Excel
4 10 (1.46%) Microsoft PowerPoint
5 7 (1.02%) MS Visio
Business Applications
1 16 (2.34%) Remedy ITSM
2 13 (1.90%) Oracle EBS
3 3 (0.44%) assyst
4 2 (0.29%) Dynamics CRM
4 2 (0.29%) Salesforce CRM
5 1 (0.15%) SAP ERP
5 1 (0.15%) SAP HR
5 1 (0.15%) SAP PM
5 1 (0.15%) SAP S/4HANA
5 1 (0.15%) SystmOne
Cloud Services
1 108 (15.81%) Azure
2 80 (11.71%) AWS
3 66 (9.66%) Microsoft 365
4 37 (5.42%) GCP
5 23 (3.37%) Entra ID
6 22 (3.22%) Power Platform
7 16 (2.34%) OneDrive
8 14 (2.05%) Azure Monitor
8 14 (2.05%) SaaS
9 10 (1.46%) Azure DevOps
10 9 (1.32%) PowerApps
11 7 (1.02%) Salesforce Service Cloud
12 5 (0.73%) IaaS
12 5 (0.73%) OpenShift
12 5 (0.73%) Power Automate
13 4 (0.59%) Amazon EC2
13 4 (0.59%) Amazon S3
13 4 (0.59%) AWS Lambda
13 4 (0.59%) GitHub
13 4 (0.59%) Serverless
Communications & Networking
1 43 (6.30%) DNS
2 28 (4.10%) DHCP
3 27 (3.95%) Firewall
4 22 (3.22%) VLAN
5 21 (3.07%) VPN
6 20 (2.93%) Skype
6 20 (2.93%) TCP/IP
7 17 (2.49%) Cisco Firepower
7 17 (2.49%) Cisco IOS
7 17 (2.49%) Cisco ISE
7 17 (2.49%) Junos
8 16 (2.34%) LAN
8 16 (2.34%) Network Security
9 15 (2.20%) WAN
10 8 (1.17%) WebEx
10 8 (1.17%) Wi-Fi
11 6 (0.88%) Wireless
12 5 (0.73%) BGP
12 5 (0.73%) SAN
12 5 (0.73%) SSH
Database & Business Intelligence
1 16 (2.34%) Relational Database
2 15 (2.20%) Power BI
3 7 (1.02%) SQL Server
4 5 (0.73%) Amazon RDS
5 4 (0.59%) Data Mining
5 4 (0.59%) InfluxDB
5 4 (0.59%) Metadata
6 3 (0.44%) PostgreSQL
7 2 (0.29%) Azure SQL Database
7 2 (0.29%) Big Data
7 2 (0.29%) MongoDB
8 1 (0.15%) Amazon Aurora
8 1 (0.15%) BusinessObjects
8 1 (0.15%) GIS
8 1 (0.15%) MariaDB
8 1 (0.15%) MySQL
8 1 (0.15%) Oracle Discoverer
8 1 (0.15%) Oracle Reports
8 1 (0.15%) RDBMS
8 1 (0.15%) SQL Server Integration Services
Development Applications
1 94 (13.76%) JIRA
2 14 (2.05%) Jenkins
3 6 (0.88%) Bitbucket
4 5 (0.73%) Git
5 4 (0.59%) GitLab
6 2 (0.29%) ScriptRunner
6 2 (0.29%) webpack
7 1 (0.15%) Atlassian Bamboo
7 1 (0.15%) MLflow
7 1 (0.15%) Visual Studio Code
General
1 288 (42.17%) Social Skills
2 137 (20.06%) Analytical Skills
3 90 (13.18%) Public Sector
4 79 (11.57%) Finance
5 43 (6.30%) Military
6 34 (4.98%) Legal
7 33 (4.83%) Organisational Skills
8 28 (4.10%) Manufacturing
9 22 (3.22%) Telecoms
10 18 (2.64%) Documentation Skills
11 17 (2.49%) Banking
12 14 (2.05%) Influencing Skills
12 14 (2.05%) Retail
13 12 (1.76%) Electronics
13 12 (1.76%) Marketing
14 11 (1.61%) Presentation Skills
15 7 (1.02%) Inclusion and Diversity
16 6 (0.88%) Investment Banking
17 5 (0.73%) Billing
18 4 (0.59%) Aerospace
Job Titles
1 93 (13.62%) Architect
2 82 (12.01%) Analyst
3 71 (10.40%) Lead
4 63 (9.22%) Service Architect
5 57 (8.35%) Support Engineer
6 47 (6.88%) Service Manager
7 41 (6.00%) IT Support
8 29 (4.25%) 2nd Line Support
8 29 (4.25%) Support Analyst
9 25 (3.66%) Desktop Support
10 24 (3.51%) Network Engineer
11 23 (3.37%) Platform Engineer
12 22 (3.22%) Hardware Engineer
13 21 (3.07%) Consultant
13 21 (3.07%) IT Analyst
14 20 (2.93%) 3rd Line Engineer
14 20 (2.93%) 3rd Line Support
15 19 (2.78%) Cloud Engineer
15 19 (2.78%) Data Analyst
15 19 (2.78%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 21 (3.07%) REST
2 8 (1.17%) XMPP
3 6 (0.88%) RFC 2544
3 6 (0.88%) SOAP
4 5 (0.73%) .NET
4 5 (0.73%) CSS
5 4 (0.59%) Elastic Stack
5 4 (0.59%) HTML
5 4 (0.59%) RabbitMQ
6 3 (0.44%) Web Services
7 2 (0.29%) CSS3
7 2 (0.29%) GraphQL
7 2 (0.29%) HTML5
7 2 (0.29%) Middleware
7 2 (0.29%) ModSecurity
7 2 (0.29%) Node.js
7 2 (0.29%) React
7 2 (0.29%) Redux
7 2 (0.29%) RESTful
7 2 (0.29%) Spring Boot
Miscellaneous
1 54 (7.91%) Product Ownership
2 34 (4.98%) Data Centre
3 26 (3.81%) Management Information System
4 25 (3.66%) CMDB
5 22 (3.22%) Onboarding
6 18 (2.64%) PKI
6 18 (2.64%) Self-Motivation
7 17 (2.49%) Driving Licence
8 16 (2.34%) Virtual Team
9 14 (2.05%) Analytical Mindset
10 13 (1.90%) Mainframe
11 10 (1.46%) PMI
12 8 (1.17%) NHS
13 6 (0.88%) Enterprise Software
13 6 (0.88%) Fibre Optics
13 6 (0.88%) Public Cloud
14 5 (0.73%) Distributed Systems
14 5 (0.73%) Tandem
15 4 (0.59%) Hybrid Cloud
15 4 (0.59%) Mobile App
Operating Systems
1 172 (25.18%) Windows
2 68 (9.96%) Linux
3 51 (7.47%) Windows Server
4 42 (6.15%) Windows 10
5 23 (3.37%) Unix
6 12 (1.76%) Red Hat Enterprise Linux
7 10 (1.46%) Mac OS
8 8 (1.17%) Apple iOS
9 7 (1.02%) Android
9 7 (1.02%) Windows Server 2012
10 6 (0.88%) Windows 7
11 4 (0.59%) Ubuntu
11 4 (0.59%) Windows Server 2003
11 4 (0.59%) Windows Server 2016
11 4 (0.59%) Windows Server 2019
12 3 (0.44%) CentOS
12 3 (0.44%) Windows Server 2008
13 1 (0.15%) AIX
13 1 (0.15%) Solaris
13 1 (0.15%) Windows XP
Processes & Methodologies
1 418 (61.20%) ITIL
2 297 (43.48%) ITSM
3 139 (20.35%) Problem-Solving
4 119 (17.42%) Change Management
5 110 (16.11%) Continuous Improvement
6 107 (15.67%) Agile
7 94 (13.76%) Customer Service
8 93 (13.62%) Service Design
9 92 (13.47%) Stakeholder Management
10 88 (12.88%) Stakeholder Engagement
11 83 (12.15%) Service Delivery
12 67 (9.81%) Incident Management
13 62 (9.08%) Project Management
14 57 (8.35%) Knowledge Transfer
14 57 (8.35%) Project Delivery
15 50 (7.32%) Acceptance Criteria
16 49 (7.17%) DevOps
16 49 (7.17%) Problem Management
17 45 (6.59%) Business Continuity
17 45 (6.59%) Performance Metrics
Programming Languages
1 60 (8.78%) PowerShell
2 54 (7.91%) SQL
3 48 (7.03%) Python
4 15 (2.20%) Perl
4 15 (2.20%) Shell Script
5 12 (1.76%) Bash
6 9 (1.32%) Java
7 8 (1.17%) JavaScript
8 5 (0.73%) VB
8 5 (0.73%) VBScript
9 4 (0.59%) Go
10 3 (0.44%) Apex Code
11 2 (0.29%) PHP
11 2 (0.29%) TypeScript
12 1 (0.15%) C#
12 1 (0.15%) PL/SQL
12 1 (0.15%) T-SQL
12 1 (0.15%) VBA
Qualifications
1 332 (48.61%) Security Cleared
2 267 (39.09%) SC Cleared
3 100 (14.64%) Degree
4 70 (10.25%) DV Cleared
5 39 (5.71%) ITIL Certification
6 35 (5.12%) Microsoft Certification
7 30 (4.39%) TOGAF Certification
8 17 (2.49%) A+ Certification
9 16 (2.34%) MCSE
9 16 (2.34%) PMI Certification
10 15 (2.20%) Computer Science Degree
11 14 (2.05%) Cisco Certification
11 14 (2.05%) PMP
11 14 (2.05%) Server+ Certification
12 13 (1.90%) Azure Certification
13 12 (1.76%) BPSS Clearance
13 12 (1.76%) CCNP
13 12 (1.76%) Network+ Certification
14 11 (1.61%) CCNA
15 10 (1.46%) APMP
Quality Assurance & Compliance
1 32 (4.69%) SLA
2 27 (3.95%) ISO/IEC 20000
3 12 (1.76%) Data Quality
4 10 (1.46%) GDPR
5 9 (1.32%) PMO
6 8 (1.17%) ISO/IEC 27001
7 5 (0.73%) Cyber Essentials
8 4 (0.59%) Disclosure Scotland
8 4 (0.59%) QA
9 3 (0.44%) Accessibility
9 3 (0.44%) ISO 9001
10 2 (0.29%) NCSC
11 1 (0.15%) Actionable Recommendations
11 1 (0.15%) COBIT
11 1 (0.15%) GRC
11 1 (0.15%) GxP
11 1 (0.15%) HMG Security Policy Framework
11 1 (0.15%) NIST
11 1 (0.15%) PCI DSS
11 1 (0.15%) WCAG
System Software
1 82 (12.01%) Active Directory
2 32 (4.69%) VMware Infrastructure
3 21 (3.07%) VMware NSX
4 13 (1.90%) Hyper-V
5 8 (1.17%) Docker
6 6 (0.88%) Virtual Desktop
6 6 (0.88%) Virtual Servers
7 5 (0.73%) BitLocker
7 5 (0.73%) Microsoft Virtual Server
8 3 (0.44%) Virtual Machines
8 3 (0.44%) VMware ESXi
9 1 (0.15%) Slurm Workload Manager
Systems Management
1 32 (4.69%) OPNET
2 25 (3.66%) vCenter Server
3 22 (3.22%) SCCM
4 19 (2.78%) Ansible
5 16 (2.34%) Microsoft Intune
5 16 (2.34%) Terraform
6 15 (2.20%) Kubernetes
7 11 (1.61%) Active Directory Federation Services
7 11 (1.61%) WSUS
8 5 (0.73%) Grafana
9 4 (0.59%) Nessus
9 4 (0.59%) Packer
9 4 (0.59%) Progress Chef
9 4 (0.59%) Prometheus
10 3 (0.44%) Jamf Pro
11 2 (0.29%) Docker Swarm
11 2 (0.29%) FortiGate
11 2 (0.29%) PowerCLI
11 2 (0.29%) Puppet
11 2 (0.29%) SCOM
Vendors
1 155 (22.69%) ServiceNow
2 132 (19.33%) Microsoft
3 73 (10.69%) Cisco
4 56 (8.20%) Atlassian
5 54 (7.91%) Remedy
6 44 (6.44%) Oracle
6 44 (6.44%) VMware
7 33 (4.83%) SolarWinds
8 32 (4.69%) Google
8 32 (4.69%) Splunk
9 24 (3.51%) HP
10 23 (3.37%) SAP
11 21 (3.07%) Dynatrace
12 20 (2.93%) AppDynamics
13 19 (2.78%) Juniper
14 14 (2.05%) Salesforce
15 13 (1.90%) Palo Alto
15 13 (1.90%) Red Hat
15 13 (1.90%) Veeam
16 10 (1.46%) Citrix