Service Management Contract Job Trends in the UK excluding London

Service Management
UK > UK excluding London

The table below provides summary statistics and contractor rates for jobs advertised in the UK excluding London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 28 August 2026, with comparisons to the same periods in the previous two years.

6 months to
28 Aug 2026
Same period 2025 Same period 2024
Rank 69 54 59
Rank change year-on-year -15 +5 +7
Contract jobs citing Service Management 886 625 562
As % of all contract jobs in the UK excluding London 3.20% 4.08% 3.09%
As % of the Processes & Methodologies category 3.95% 4.58% 3.74%
Number of daily rates quoted 600 364 402
10th Percentile £233 £188 £200
25th Percentile £413 £308 £413
Median daily rate (50th Percentile) £521 £493 £525
Median % change year-on-year +5.74% -6.19% +5.00%
75th Percentile £619 £575 £600
90th Percentile £725 £638 £650
UK median daily rate £525 £492 £525
% change year-on-year +6.71% -6.29% -
Number of hourly rates quoted 72 71 16
10th Percentile £14.50 - £17.09
25th Percentile £16.15 £12.62 £20.31
Median hourly rate £45.27 £18.73 £27.50
Median % change year-on-year +141.67% -31.89% +25.54%
75th Percentile £85.00 £31.03 £48.75
90th Percentile £94.75 £33.75 £51.88
UK median hourly rate £55.00 £18.73 £27.50
% change year-on-year +193.65% -31.89% -49.07%

All Process & Methodology Skills
UK excluding London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the UK excluding London.

Contract vacancies with a requirement for process or methodology skills 22,406 13,639 15,016
As % of all contract IT jobs advertised in the UK excluding London 81.03% 89.08% 82.68%
Number of daily rates quoted 13,018 8,185 8,894
10th Percentile £300 £238 £245
25th Percentile £406 £367 £387
Median daily rate (50th Percentile) £500 £475 £500
Median % change year-on-year +5.26% -5.00% -
75th Percentile £598 £575 £600
90th Percentile £688 £650 £688
UK median daily rate £525 £500 £525
% change year-on-year +5.00% -4.76% -3.67%
Number of hourly rates quoted 2,500 1,390 1,400
10th Percentile £13.87 £14.00 £13.60
25th Percentile £17.50 £16.96 £16.30
Median hourly rate £43.96 £22.92 £42.50
Median % change year-on-year +91.80% -46.07% +6.25%
75th Percentile £68.00 £43.75 £65.00
90th Percentile £80.00 £68.53 £75.00
UK median hourly rate £41.00 £25.15 £40.50
% change year-on-year +63.02% -37.90% -4.71%

Service Management
Job Vacancy Trend in the UK excluding London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in the UK excluding London.

Service Management job vacancy trend in the UK excluding London

Service Management
Daily Rate Trend in the UK excluding London

Contractor daily rate distribution trend for jobs in the UK excluding London citing Service Management.

Contractor daily rate distribution trend for jobs in the UK excluding London citing Service Management

Service Management
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing Service Management in the UK excluding London over the 6 months to 28 August 2026.

Daily rate histogram for Service Management in the UK excluding London

Service Management
Hourly Rate Trend in the UK excluding London

Contractor hourly rate distribution trend for jobs in the UK excluding London citing Service Management.

Contractor hourly rate distribution trend for jobs in the UK excluding London citing Service Management

Service Management
Hourly Rate Histogram in the UK excluding London

Hourly rate distribution of jobs citing Service Management in the UK excluding London over the 6 months to 28 August 2026.

Hourly rate histogram for Service Management in the UK excluding London

Service Management
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the UK excluding London region over the 6 months to 28 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South East +20 289 £565 +13.00% 258
North of England -21 248 £473 +5.17% 178
North West -17 148 £481 +3.22% 103
South West -28 113 £575 +7.98% 95
Midlands -47 99 £500 -0.99% 113
Yorkshire -15 93 £443 +24.79% 61
West Midlands -36 93 £500 -3.85% 67
Scotland +15 86 £520 +15.56% 55
East of England -9 47 £518 -5.91% 70
Wales -13 13 £800 +247.83% 16
Northern Ireland +8 8 - - 24
North East -40 7 £500 +156.41% 14
East Midlands -32 6 £250 -16.67% 47
Service Management
UK

Service Management
Co-Occurring Skills & Capabilities in the UK excluding London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 49 (5.53%) SharePoint
2 31 (3.50%) Microsoft Exchange
3 26 (2.93%) Confluence
4 15 (1.69%) Skype for Business
5 4 (0.45%) OpenStack
6 3 (0.34%) CMS
7 2 (0.23%) IIS
8 1 (0.11%) Apache
8 1 (0.11%) JBoss
8 1 (0.11%) Mattermost
Applications
1 65 (7.34%) Microsoft Office
2 22 (2.48%) Microsoft Excel
3 14 (1.58%) Microsoft PowerPoint
4 5 (0.56%) Chatbot
5 4 (0.45%) Microsoft Project
6 2 (0.23%) Spreadsheet
7 1 (0.11%) Maple
Business Applications
1 46 (5.19%) Remedy ITSM
2 5 (0.56%) ContrOCC
3 4 (0.45%) SAP S/4HANA
4 3 (0.34%) NEC Housing
4 3 (0.34%) Workday HCM
5 2 (0.23%) Dynamics CRM
5 2 (0.23%) Oracle Applications
5 2 (0.23%) Oracle EBS
5 2 (0.23%) Primavera
5 2 (0.23%) Remedy AR System
5 2 (0.23%) Teamcenter
6 1 (0.11%) Cloudability
6 1 (0.11%) Salesforce CRM
6 1 (0.11%) SAP CX
6 1 (0.11%) SAP HR
6 1 (0.11%) SAP Payroll
Cloud Services
1 147 (16.59%) Azure
2 98 (11.06%) Microsoft 365
3 67 (7.56%) Entra ID
4 51 (5.76%) AWS
5 48 (5.42%) Power Platform
6 27 (3.05%) SaaS
7 23 (2.60%) Azure DevOps
8 21 (2.37%) OneDrive
9 18 (2.03%) GCP
10 11 (1.24%) Azure Monitor
10 11 (1.24%) Microsoft Copilot
11 9 (1.02%) GitHub
12 8 (0.90%) OCI
13 7 (0.79%) IaaS
14 6 (0.68%) Azure Sentinel
14 6 (0.68%) PaaS
15 5 (0.56%) Azure AKS
15 5 (0.56%) Azure ExpressRoute
15 5 (0.56%) Azure Synapse Analytics
15 5 (0.56%) Rubrik
Communications & Networking
1 45 (5.08%) Firewall
2 39 (4.40%) DNS
3 33 (3.72%) VPN
4 27 (3.05%) DHCP
4 27 (3.05%) Network Security
5 23 (2.60%) TCP/IP
6 21 (2.37%) LAN
7 17 (1.92%) WAN
8 15 (1.69%) Skype
9 14 (1.58%) Wireless
10 12 (1.35%) VLAN
11 11 (1.24%) SSH
11 11 (1.24%) Wi-Fi
12 10 (1.13%) BGP
13 8 (0.90%) OSPF
14 7 (0.79%) Intrusion Detection
15 6 (0.68%) Cisco ISE
15 6 (0.68%) Software-Defined Networking
15 6 (0.68%) SSL
16 5 (0.56%) Internet
Database & Business Intelligence
1 38 (4.29%) Power BI
2 21 (2.37%) SQL Server
3 8 (0.90%) SQL Server Integration Services
4 7 (0.79%) Metadata
5 6 (0.68%) MySQL
6 5 (0.56%) MariaDB
6 5 (0.56%) Oracle Reports
6 5 (0.56%) SQL Server Reporting Services
7 4 (0.45%) Amazon RDS
7 4 (0.45%) PostgreSQL
7 4 (0.45%) Relational Database
7 4 (0.45%) SQL Server Analysis Services
8 3 (0.34%) Amazon Aurora
9 2 (0.23%) Azure SQL Database
9 2 (0.23%) EDRMS
9 2 (0.23%) Looker
9 2 (0.23%) Microsoft Analysis Services
9 2 (0.23%) Oracle Database
10 1 (0.11%) InfluxDB
10 1 (0.11%) OpenStack Swift
Development Applications
1 68 (7.67%) JIRA
2 15 (1.69%) Git
3 9 (1.02%) Jenkins
4 8 (0.90%) Atlassian Bamboo
4 8 (0.90%) Bitbucket
5 5 (0.56%) Browser DevTools
6 4 (0.45%) GitLab
6 4 (0.45%) MLflow
6 4 (0.45%) webpack
7 3 (0.34%) Fiddler
7 3 (0.34%) Gradle
7 3 (0.34%) Maven
7 3 (0.34%) Rational DOORS
8 2 (0.23%) Firebug
8 2 (0.23%) IntelliJ
8 2 (0.23%) Sonatype Nexus
9 1 (0.11%) Artifactory
9 1 (0.11%) eggPlant
9 1 (0.11%) Hudson
9 1 (0.11%) Visual Studio Code
General
1 347 (39.16%) Social Skills
2 137 (15.46%) Analytical Skills
3 128 (14.45%) Finance
4 94 (10.61%) Public Sector
5 42 (4.74%) Documentation Skills
6 38 (4.29%) Influencing Skills
7 35 (3.95%) Organisational Skills
8 29 (3.27%) Legal
9 24 (2.71%) Telecoms
10 22 (2.48%) Military
11 17 (1.92%) Aerospace
11 17 (1.92%) Banking
11 17 (1.92%) Inclusion and Diversity
12 14 (1.58%) Local Government
12 14 (1.58%) Presentation Skills
13 5 (0.56%) Retail
14 4 (0.45%) Law
14 4 (0.45%) Manufacturing
15 3 (0.34%) Police
16 2 (0.23%) Financial Institution
Job Titles
1 104 (11.74%) Analyst
2 103 (11.63%) Lead
3 69 (7.79%) Architect
4 67 (7.56%) Service Manager
5 66 (7.45%) Senior
6 45 (5.08%) Service Analyst
7 41 (4.63%) IT Manager
8 38 (4.29%) Support Engineer
9 32 (3.61%) Consultant
9 32 (3.61%) Service Architect
10 31 (3.50%) Delivery Manager
10 31 (3.50%) Project Manager
11 23 (2.60%) Developer
11 23 (2.60%) IT Analyst
12 22 (2.48%) Network Engineer
13 21 (2.37%) Desktop Engineer
14 20 (2.26%) 2nd Line Support
14 20 (2.26%) Administrator
14 20 (2.26%) Infrastructure Engineer
14 20 (2.26%) Technical Leader
Libraries, Frameworks & Software Standards
1 34 (3.84%) Terraform
2 27 (3.05%) REST
3 10 (1.13%) SAML
4 9 (1.02%) SOAP
5 8 (0.90%) XML
6 7 (0.79%) Middleware
7 6 (0.68%) ARM Templates
7 6 (0.68%) OAuth
8 5 (0.56%) .NET
8 5 (0.56%) JSON
8 5 (0.56%) OpenID
9 4 (0.45%) AngularJS
9 4 (0.45%) Node.js
9 4 (0.45%) OAuth2
9 4 (0.45%) Oracle Fusion
9 4 (0.45%) React
9 4 (0.45%) Redux
9 4 (0.45%) RESTful
9 4 (0.45%) Web Services
10 3 (0.34%) Spring Boot
Miscellaneous
1 80 (9.03%) Onboarding
2 45 (5.08%) CMDB
3 43 (4.85%) Management Information System
4 30 (3.39%) Product Ownership
5 26 (2.93%) Enterprise Software
6 25 (2.82%) Data Centre
6 25 (2.82%) PKI
7 22 (2.48%) Data Protection Act
8 17 (1.92%) Hybrid Cloud
8 17 (1.92%) Operational Technology
9 16 (1.81%) Clustering
10 14 (1.58%) Analytical Mindset
11 13 (1.47%) Self-Motivation
12 12 (1.35%) Security Operations Centre
13 10 (1.13%) Cloud Native
13 10 (1.13%) Cyber Threat
13 10 (1.13%) Virtual Team
14 9 (1.02%) NHS
15 8 (0.90%) Replication
15 8 (0.90%) Video Conferencing
Operating Systems
1 201 (22.69%) Windows
2 58 (6.55%) Windows Server
3 52 (5.87%) Linux
4 45 (5.08%) Windows 10
5 17 (1.92%) Windows 7
6 13 (1.47%) Unix
7 10 (1.13%) Mac OS
8 9 (1.02%) Android
8 9 (1.02%) Apple iOS
9 4 (0.45%) Red Hat Enterprise Linux
10 3 (0.34%) Windows Server 2012
11 2 (0.23%) Solaris
11 2 (0.23%) Windows XP
12 1 (0.11%) Rocky
12 1 (0.11%) Ubuntu
12 1 (0.11%) Windows Server 2008
12 1 (0.11%) Windows Server 2016
12 1 (0.11%) Windows Server 2019
12 1 (0.11%) zOS
Processes & Methodologies
1 500 (56.43%) ITIL
2 387 (43.68%) ITSM
3 253 (28.56%) Stakeholder Management
4 242 (27.31%) Continuous Improvement
5 207 (23.36%) Service Delivery
6 168 (18.96%) Problem-Solving
7 164 (18.51%) Agile
8 140 (15.80%) Change Management
9 138 (15.58%) Stakeholder Engagement
10 107 (12.08%) Customer Service
11 103 (11.63%) Incident Management
12 99 (11.17%) Cybersecurity
13 82 (9.26%) DevOps
14 80 (9.03%) Project Delivery
15 79 (8.92%) Roadmaps
16 72 (8.13%) Service Design
17 67 (7.56%) Risk Management
18 65 (7.34%) Data Protection
19 64 (7.22%) Decision-Making
20 61 (6.88%) AI
Programming Languages
1 87 (9.82%) PowerShell
2 57 (6.43%) Python
3 40 (4.51%) SQL
4 31 (3.50%) Bash
5 21 (2.37%) JavaScript
6 17 (1.92%) VBScript
7 15 (1.69%) VB
8 11 (1.24%) Java
9 7 (0.79%) Bicep
10 5 (0.56%) Shell Script
11 4 (0.45%) C
11 4 (0.45%) C#
11 4 (0.45%) PL/SQL
11 4 (0.45%) T-SQL
11 4 (0.45%) TypeScript
12 3 (0.34%) Groovy
12 3 (0.34%) Lua
12 3 (0.34%) Perl
13 2 (0.23%) Apex Code
13 2 (0.23%) Search Processing Language
Qualifications
1 405 (45.71%) Security Cleared
2 254 (28.67%) SC Cleared
3 131 (14.79%) DV Cleared
4 94 (10.61%) Degree
5 38 (4.29%) ITIL Certification
6 28 (3.16%) BPSS Clearance
6 28 (3.16%) PMP
7 27 (3.05%) PMI Certification
8 19 (2.14%) Microsoft Certification
9 18 (2.03%) Computer Science Degree
10 17 (1.92%) Cisco Certification
11 16 (1.81%) CISSP
11 16 (1.81%) DBS Check
12 15 (1.69%) ITIL Foundation Certificate
13 13 (1.47%) CISM
14 12 (1.35%) Azure Certification
15 11 (1.24%) A+ Certification
16 9 (1.02%) CCNA
16 9 (1.02%) CCNP
17 8 (0.90%) BC Cleared
Quality Assurance & Compliance
1 69 (7.79%) SLA
2 36 (4.06%) Data Quality
3 30 (3.39%) ISO/IEC 20000
4 27 (3.05%) ISO/IEC 27001
5 24 (2.71%) QA
6 22 (2.48%) NCSC
6 22 (2.48%) PMO
7 21 (2.37%) GRC
8 15 (1.69%) GDPR
8 15 (1.69%) ISO 9001
9 10 (1.13%) NIST
10 9 (1.02%) COBIT
10 9 (1.02%) Disclosure Scotland
11 7 (0.79%) Accessibility
11 7 (0.79%) Cyber Essentials
11 7 (0.79%) Government Security Classifications
12 6 (0.68%) ISO 31000
12 6 (0.68%) ISO/IEC 27005
13 5 (0.56%) ISO 22301
13 5 (0.56%) JSP 440
System Software
1 100 (11.29%) Active Directory
2 58 (6.55%) VMware Infrastructure
3 21 (2.37%) VMware ESXi
4 18 (2.03%) Docker
4 18 (2.03%) Hyper-V
5 16 (1.81%) BitLocker
5 16 (1.81%) VMware NSX
6 12 (1.35%) vCloud
6 12 (1.35%) Virtual Desktop
7 10 (1.13%) vSphere
8 5 (0.56%) Virtual Machines
9 4 (0.45%) Citrix Hypervisor
9 4 (0.45%) Firmware
9 4 (0.45%) NFS
9 4 (0.45%) XenApp
9 4 (0.45%) XenDesktop
10 3 (0.34%) Microsoft Virtual Server
10 3 (0.34%) Virtual Servers
11 2 (0.23%) GPFS
11 2 (0.23%) KVM
Systems Management
1 52 (5.87%) SCCM
2 44 (4.97%) Microsoft Intune
3 31 (3.50%) Ansible
4 18 (2.03%) SCOM
5 17 (1.92%) Kubernetes
6 14 (1.58%) vCenter Server
7 12 (1.35%) Single Sign-On
8 6 (0.68%) Jamf Pro
9 4 (0.45%) PowerCLI
9 4 (0.45%) Progress Chef
9 4 (0.45%) vMotion
10 3 (0.34%) Cisco Prime
10 3 (0.34%) Dell DRAC
10 3 (0.34%) NetBackup
10 3 (0.34%) Systems Management Server (SMS)
10 3 (0.34%) vRealize
11 2 (0.23%) Grafana
11 2 (0.23%) Istio
11 2 (0.23%) Nagios
11 2 (0.23%) SysTrack
Vendors
1 218 (24.60%) ServiceNow
2 202 (22.80%) Microsoft
3 79 (8.92%) VMware
4 49 (5.53%) Remedy
5 32 (3.61%) BMC
6 30 (3.39%) Cisco
7 23 (2.60%) Oracle
8 17 (1.92%) CyberArk
9 14 (1.58%) Atlassian
9 14 (1.58%) Dynatrace
10 13 (1.47%) SAP
11 12 (1.35%) IBM
11 12 (1.35%) Palo Alto
11 12 (1.35%) SolarWinds
12 11 (1.24%) Citrix
12 11 (1.24%) Splunk
13 10 (1.13%) Qualys
14 8 (0.90%) Apple
14 8 (0.90%) Juniper
14 8 (0.90%) Red Hat