Service Management Contracts in the UK excluding London

Service Management
UK > UK excluding London

The table below provides summary statistics for contract job vacancies advertised in the UK excluding London requiring Service Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Management over the 6 months leading up to 13 November 2024, comparing them to the same period in the previous two years.

6 months to
13 Nov 2024
Same period 2023 Same period 2022
Rank 73 66 65
Rank change year-on-year -7 -1 +28
Contract jobs citing Service Management 469 691 1,086
As % of all contract jobs advertised in the UK excluding London 2.80% 3.35% 3.66%
As % of the Processes & Methodologies category 3.33% 3.79% 4.09%
Number of daily rates quoted 307 518 777
10th Percentile £200 £230 £200
25th Percentile £350 £389 £369
Median daily rate (50th Percentile) £500 £525 £488
Median % change year-on-year -4.76% +7.69% +8.33%
75th Percentile £600 £600 £600
90th Percentile £675 £675 £653
UK median daily rate £525 £525 £509
% change year-on-year - +3.24% +7.05%
Number of hourly rates quoted 25 10 38
10th Percentile £22.30 £20.00 £15.97
25th Percentile £26.25 £20.69 £18.58
Median hourly rate £32.50 £21.91 £21.25
Median % change year-on-year +48.37% +3.08% +30.93%
75th Percentile £48.75 £53.44 £62.75
90th Percentile £62.50 £70.00 £65.23
UK median hourly rate £30.45 £41.38 £21.25
% change year-on-year -26.40% +94.71% +27.82%

All Process and Methodology Skills
UK excluding London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the UK excluding London.

Contract vacancies with a requirement for process or methodology skills 14,069 18,244 26,579
As % of all contract IT jobs advertised in the UK excluding London 84.07% 88.33% 89.51%
Number of daily rates quoted 8,062 11,947 18,540
10th Percentile £250 £250 £260
25th Percentile £383 £400 £400
Median daily rate (50th Percentile) £500 £500 £500
Median % change year-on-year - - +8.70%
75th Percentile £600 £600 £600
90th Percentile £688 £688 £688
UK median daily rate £525 £533 £550
% change year-on-year -1.41% -3.18% +6.80%
Number of hourly rates quoted 894 1,289 1,329
10th Percentile £15.00 £14.25 £12.78
25th Percentile £18.53 £17.72 £16.18
Median hourly rate £33.00 £43.90 £29.50
Median % change year-on-year -24.83% +48.81% +63.89%
75th Percentile £65.00 £65.00 £64.38
90th Percentile £72.50 £77.50 £70.06
UK median hourly rate £35.00 £43.33 £35.00
% change year-on-year -19.22% +23.80% +66.67%

Service Management
Job Vacancy Trend in the UK excluding London

Job postings citing Service Management as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Management in the UK excluding London

Service Management
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing Service Management in the UK excluding London.

Daily rate trend for Service Management in the UK excluding London

Service Management
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing Service Management in the UK excluding London over the 6 months to 13 November 2024.

Daily rate histogram for Service Management in the UK excluding London

Service Management
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing Service Management in the UK excluding London.

Hourly rate trend for Service Management in the UK excluding London

Service Management
Hourly Rate Histogram in the UK excluding London

Hourly rate distribution of jobs citing Service Management in the UK excluding London over the 6 months to 13 November 2024.

Hourly rate histogram for Service Management in the UK excluding London

Service Management
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the UK excluding London region over the 6 months to 13 November 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South East -5 122 £525 +10.53% 57
North of England -3 112 £438 -20.45% 68
South West 0 89 £575 +6.98% 40
North West -7 59 £413 -21.80% 45
Midlands -25 59 £567 +19.27% 42
West Midlands -10 50 £571 +20.16% 26
Yorkshire -7 45 £505 -12.13% 15
Scotland -10 39 £445 -8.01% 17
East of England +10 29 £528 -5.97% 38
Wales 0 21 £224 -31.18% 7
North East -3 9 £195 -61.00% 8
East Midlands -16 9 £525 +5.00% 16
Northern Ireland -5 2 £550 - 8
Service Management
UK

Service Management
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (5.76%) Microsoft Exchange
2 24 (5.12%) Confluence
3 16 (3.41%) SharePoint
4 3 (0.64%) Skype for Business
5 2 (0.43%) CMS
5 2 (0.43%) Oracle Workflow
5 2 (0.43%) SAS
6 1 (0.21%) IBM Notes
6 1 (0.21%) Umbraco
Applications
1 49 (10.45%) Microsoft Office
2 15 (3.20%) Microsoft Excel
3 9 (1.92%) Microsoft PowerPoint
4 3 (0.64%) Microsoft Project
5 2 (0.43%) Chatbot
5 2 (0.43%) MS Visio
5 2 (0.43%) Trello
Business Applications
1 8 (1.71%) Remedy ITSM
2 2 (0.43%) Dynamics GP
3 1 (0.21%) Dynamics CRM
3 1 (0.21%) iTrent
3 1 (0.21%) Relativity
3 1 (0.21%) Veritas eDiscovery
Cloud Services
1 62 (13.22%) Azure
2 60 (12.79%) Microsoft 365
3 26 (5.54%) Power Platform
4 25 (5.33%) AWS
5 24 (5.12%) Entra ID
6 13 (2.77%) Azure Monitor
7 12 (2.56%) OneDrive
8 10 (2.13%) Azure Storage
8 10 (2.13%) SaaS
9 6 (1.28%) Cloud Computing
10 5 (1.07%) Azure DevOps
10 5 (1.07%) GCP
11 4 (0.85%) Amazon S3
12 3 (0.64%) GitHub
12 3 (0.64%) GitHub Actions
12 3 (0.64%) Nutanix
12 3 (0.64%) Slack
13 2 (0.43%) Asana
13 2 (0.43%) OCI
13 2 (0.43%) PaaS
Communications & Networking
1 34 (7.25%) DNS
1 34 (7.25%) Firewall
2 26 (5.54%) VPN
3 22 (4.69%) DHCP
4 20 (4.26%) LAN
5 13 (2.77%) BGP
6 12 (2.56%) Unified Communications
6 12 (2.56%) WAN
7 10 (2.13%) IPsec
7 10 (2.13%) MPLS
8 8 (1.71%) SAN
8 8 (1.71%) Skype
8 8 (1.71%) VLAN
9 7 (1.49%) NGFW
9 7 (1.49%) Wi-Fi
9 7 (1.49%) Wireless
10 6 (1.28%) 4G
10 6 (1.28%) 5G
10 6 (1.28%) Intranet
10 6 (1.28%) TCP/IP
Database & Business Intelligence
1 19 (4.05%) Power BI
2 18 (3.84%) MySQL
3 16 (3.41%) Qlik Sense
3 16 (3.41%) Relational Database
4 6 (1.28%) SQL Server
5 5 (1.07%) Amazon Aurora
5 5 (1.07%) MariaDB
6 3 (0.64%) Amazon Athena
6 3 (0.64%) Amazon RDS
6 3 (0.64%) DTS
6 3 (0.64%) Microsoft Analysis Services
6 3 (0.64%) SQL Server Analysis Services
6 3 (0.64%) SQL Server Integration Services
6 3 (0.64%) SQL Server Reporting Services
7 2 (0.43%) Oracle Reports
7 2 (0.43%) Tableau
8 1 (0.21%) Big Data
8 1 (0.21%) BusinessObjects
8 1 (0.21%) GIS
8 1 (0.21%) Tableau Server
Development Applications
1 34 (7.25%) JIRA
2 10 (2.13%) Jenkins
3 6 (1.28%) webpack
4 5 (1.07%) MSI
4 5 (1.07%) Robot Framework
4 5 (1.07%) Sonatype Nexus
5 3 (0.64%) Cucumber
5 3 (0.64%) Selenium
5 3 (0.64%) WebDriver
6 2 (0.43%) HP UFT
6 2 (0.43%) LoadRunner
7 1 (0.21%) AutoIt
7 1 (0.21%) Bitbucket
7 1 (0.21%) CircleCI
7 1 (0.21%) Git
7 1 (0.21%) GitLab
7 1 (0.21%) Postman
7 1 (0.21%) Visual Studio
General
1 174 (37.10%) Social Skills
2 99 (21.11%) Public Sector
3 86 (18.34%) Analytical Skills
4 70 (14.93%) Finance
5 22 (4.69%) Manufacturing
6 21 (4.48%) Telecoms
7 19 (4.05%) Legal
8 15 (3.20%) Marketing
9 14 (2.99%) Electronics
9 14 (2.99%) Presentation Skills
10 11 (2.35%) Billing
10 11 (2.35%) Organisational Skills
11 8 (1.71%) Banking
11 8 (1.71%) Inclusion and Diversity
11 8 (1.71%) Military
12 7 (1.49%) Law
13 5 (1.07%) Back Office
13 5 (1.07%) Local Government
14 4 (0.85%) Aerospace
15 3 (0.64%) Automotive
Job Titles
1 77 (16.42%) Analyst
2 71 (15.14%) Service Manager
3 47 (10.02%) Architect
4 38 (8.10%) IT Manager
5 35 (7.46%) IT Services Manager
6 31 (6.61%) Support Engineer
7 27 (5.76%) Lead
7 27 (5.76%) Senior
8 26 (5.54%) Network Engineer
8 26 (5.54%) Service Analyst
9 24 (5.12%) IT Support
9 24 (5.12%) Service Desk Analyst
10 23 (4.90%) Delivery Manager
10 23 (4.90%) Developer
11 22 (4.69%) Support Analyst
12 21 (4.48%) Service Delivery Manager
13 15 (3.20%) Project Manager
14 14 (2.99%) 2nd Line Support
14 14 (2.99%) Active Directory Engineer
14 14 (2.99%) Solutions Architect
Libraries, Frameworks & Software Standards
1 24 (5.12%) CSS
1 24 (5.12%) HTML
2 16 (3.41%) AngularJS
3 10 (2.13%) ARM Templates
3 10 (2.13%) NETCONF
3 10 (2.13%) RESTCONF
4 8 (1.71%) RESTful
5 7 (1.49%) Middleware
5 7 (1.49%) RFC 2544
6 6 (1.28%) CSS3
6 6 (1.28%) HTML5
6 6 (1.28%) Node.js
6 6 (1.28%) Oracle Fusion
6 6 (1.28%) React
6 6 (1.28%) Redux
7 5 (1.07%) Software Packaging
8 3 (0.64%) Gherkin
8 3 (0.64%) jQuery
8 3 (0.64%) REST
9 2 (0.43%) Vue
Miscellaneous
1 35 (7.46%) PKI
2 32 (6.82%) Data Centre
3 30 (6.40%) Management Information System
4 17 (3.62%) Self-Motivation
5 16 (3.41%) CMDB
6 13 (2.77%) Video Conferencing
7 12 (2.56%) Cloud Native
8 7 (1.49%) Driving Licence
8 7 (1.49%) Fibre Optics
8 7 (1.49%) Onboarding
9 6 (1.28%) Linux Command Line
9 6 (1.28%) Product Ownership
10 5 (1.07%) Clustering
10 5 (1.07%) Handset
11 4 (0.85%) Data Protection Act
11 4 (0.85%) Legacy Systems
11 4 (0.85%) Public Cloud
11 4 (0.85%) Security Posture
11 4 (0.85%) Team-Oriented Environment
12 3 (0.64%) Operational Technology
Operating Systems
1 108 (23.03%) Windows
2 34 (7.25%) Linux
2 34 (7.25%) Windows Server
3 29 (6.18%) Windows 10
4 16 (3.41%) Windows Server 2019
5 10 (2.13%) Apple iOS
5 10 (2.13%) Windows Server 2016
6 6 (1.28%) Mac OS
6 6 (1.28%) Unix
7 5 (1.07%) Windows Server 2012
8 4 (0.85%) Android
8 4 (0.85%) Red Hat Enterprise Linux
8 4 (0.85%) Windows 7
9 3 (0.64%) AIX
9 3 (0.64%) Solaris
9 3 (0.64%) SUSE Linux Enterprise Server
10 1 (0.21%) CentOS
10 1 (0.21%) VMS
10 1 (0.21%) Windows XP
Processes & Methodologies
1 247 (52.67%) ITIL
2 172 (36.67%) ITSM
3 78 (16.63%) Agile
4 76 (16.20%) Problem-Solving
4 76 (16.20%) Service Delivery
5 73 (15.57%) Change Management
6 72 (15.35%) Incident Management
7 66 (14.07%) Customer Service
8 59 (12.58%) Continuous Improvement
9 52 (11.09%) Problem Management
9 52 (11.09%) Stakeholder Management
10 43 (9.17%) Project Management
11 39 (8.32%) Business Intelligence
12 36 (7.68%) DevOps
13 31 (6.61%) Data Modelling
14 30 (6.40%) CI/CD
14 30 (6.40%) Configuration Management
15 29 (6.18%) Computer Science
15 29 (6.18%) Release Management
15 29 (6.18%) Risk Management
Programming Languages
1 33 (7.04%) SQL
2 32 (6.82%) PowerShell
3 27 (5.76%) JavaScript
4 21 (4.48%) Python
5 13 (2.77%) VB
5 13 (2.77%) VBScript
6 11 (2.35%) C#
7 10 (2.13%) Bicep
8 8 (1.71%) Java
9 6 (1.28%) T-SQL
9 6 (1.28%) TypeScript
10 3 (0.64%) Shell Script
11 2 (0.43%) Bash
12 1 (0.21%) Apex Code
12 1 (0.21%) Go
12 1 (0.21%) PL/SQL
Qualifications
1 167 (35.61%) Security Cleared
2 116 (24.73%) SC Cleared
3 77 (16.42%) Degree
4 51 (10.87%) DV Cleared
5 23 (4.90%) Cisco Certification
6 21 (4.48%) ITIL Foundation Certificate
7 16 (3.41%) CCNP
7 16 (3.41%) Master's Degree
7 16 (3.41%) Microsoft Certification
8 15 (3.20%) Computer Science Degree
8 15 (3.20%) ITIL Certification
8 15 (3.20%) PMI Certification
8 15 (3.20%) PMP
9 13 (2.77%) CCNA
10 12 (2.56%) BPSS Clearance
11 6 (1.28%) MCSE
12 4 (0.85%) Azure Certification
13 3 (0.64%) DBS Check
13 3 (0.64%) ISEB
13 3 (0.64%) ISEB Practitioner
Quality Assurance & Compliance
1 40 (8.53%) SLA
2 9 (1.92%) ISO/IEC 20000
3 7 (1.49%) ISO 9001
3 7 (1.49%) ISO/IEC 27001
4 6 (1.28%) Accessibility
4 6 (1.28%) Disclosure Scotland
5 5 (1.07%) Data Quality
5 5 (1.07%) RMADS
6 4 (0.85%) PMO
6 4 (0.85%) QA
7 3 (0.64%) EMIR
8 2 (0.43%) COBIT
8 2 (0.43%) GRC
8 2 (0.43%) WCAG
9 1 (0.21%) GDPR
9 1 (0.21%) GxP
9 1 (0.21%) JSP 440
9 1 (0.21%) NCSC
9 1 (0.21%) PCI DSS
9 1 (0.21%) Sarbanes-Oxley
System Software
1 74 (15.78%) Active Directory
2 34 (7.25%) VMware Infrastructure
3 16 (3.41%) Virtual Desktop
3 16 (3.41%) Virtual Machines
4 13 (2.77%) VMware ESXi
5 11 (2.35%) Hyper-V
6 6 (1.28%) Docker
7 5 (1.07%) Microsoft App-V
8 3 (0.64%) BitLocker
8 3 (0.64%) VMware NSX
9 1 (0.21%) Microsoft Virtual Server
9 1 (0.21%) Virtual Servers
Systems Management
1 32 (6.82%) SCCM
2 31 (6.61%) Microsoft Intune
3 22 (4.69%) Ansible
4 19 (4.05%) SCOM
5 16 (3.41%) Kubernetes
6 14 (2.99%) WSUS
7 10 (2.13%) Active Directory Federation Services
8 9 (1.92%) Terraform
9 4 (0.85%) Systems Management Server (SMS)
9 4 (0.85%) vCenter Server
10 3 (0.64%) FortiGate
10 3 (0.64%) NetBackup
10 3 (0.64%) WhatsUp Gold
11 2 (0.43%) IBM BigFix
11 2 (0.43%) Jamf Pro
11 2 (0.43%) Progress Chef
11 2 (0.43%) Tivoli
11 2 (0.43%) ZABBIX
12 1 (0.21%) Docker Swarm
12 1 (0.21%) RSA Archer
Vendors
1 124 (26.44%) Microsoft
2 95 (20.26%) ServiceNow
3 38 (8.10%) VMware
4 37 (7.89%) Cisco
5 18 (3.84%) SAP
6 16 (3.41%) Atlassian
7 14 (2.99%) Apple
7 14 (2.99%) Fortinet
8 12 (2.56%) Oracle
9 11 (2.35%) Remedy
10 10 (2.13%) Citrix
10 10 (2.13%) Juniper
10 10 (2.13%) SolarWinds
11 8 (1.71%) HP
12 7 (1.49%) Palo Alto
13 6 (1.28%) Aruba
13 6 (1.28%) BMC
13 6 (1.28%) Zscaler
14 5 (1.07%) Google
14 5 (1.07%) Salesforce