Service Management Contracts in the UK excluding London

Service Management
UK > UK excluding London

The table below provides summary statistics for contract job vacancies advertised in the UK excluding London requiring Service Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Management over the 6 months leading up to 3 April 2025, comparing them to the same period in the previous two years.

6 months to
3 Apr 2025
Same period 2024 Same period 2023
Rank 62 53 67
Rank change year-on-year -9 +14 +10
Contract jobs citing Service Management 484 723 849
As % of all contract jobs advertised in the UK excluding London 3.83% 3.45% 3.40%
As % of the Processes & Methodologies category 4.23% 4.04% 3.79%
Number of daily rates quoted 315 521 597
10th Percentile £215 £280 £200
25th Percentile £398 £425 £358
Median daily rate (50th Percentile) £525 £525 £475
Median % change year-on-year - +10.53% +2.43%
75th Percentile £606 £600 £590
90th Percentile £688 £715 £680
UK median daily rate £525 £525 £500
% change year-on-year - +5.00% -
Number of hourly rates quoted 31 18 41
10th Percentile £12.62 £12.53 £17.00
25th Percentile £14.21 £15.46 £18.25
Median hourly rate £22.14 £17.72 £35.06
Median % change year-on-year +24.94% -49.45% +103.39%
75th Percentile £30.54 £20.31 £65.00
90th Percentile £68.75 £33.53 £65.75
UK median hourly rate £22.14 £17.72 £35.03
% change year-on-year +24.94% -49.41% +93.36%

All Process and Methodology Skills
UK excluding London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the UK excluding London.

Contract vacancies with a requirement for process or methodology skills 11,445 17,888 22,419
As % of all contract IT jobs advertised in the UK excluding London 90.50% 85.24% 89.67%
Number of daily rates quoted 7,292 10,893 15,567
10th Percentile £240 £238 £250
25th Percentile £378 £381 £400
Median daily rate (50th Percentile) £488 £500 £500
Median % change year-on-year -2.50% - +5.26%
75th Percentile £588 £600 £600
90th Percentile £665 £688 £688
UK median daily rate £525 £525 £550
% change year-on-year - -4.55% +4.76%
Number of hourly rates quoted 753 1,942 1,378
10th Percentile £14.84 £12.30 £11.00
25th Percentile £18.51 £15.00 £16.22
Median hourly rate £30.40 £31.65 £36.00
Median % change year-on-year -3.95% -12.08% +81.27%
75th Percentile £65.00 £58.75 £65.00
90th Percentile £77.00 £70.49 £70.75
UK median hourly rate £31.58 £32.50 £36.28
% change year-on-year -2.83% -10.41% +46.25%

Service Management
Job Vacancy Trend in the UK excluding London

Job postings citing Service Management as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Management in the UK excluding London

Service Management
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing Service Management in the UK excluding London.

Daily rate trend for Service Management in the UK excluding London

Service Management
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing Service Management in the UK excluding London over the 6 months to 3 April 2025.

Daily rate histogram for Service Management in the UK excluding London

Service Management
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing Service Management in the UK excluding London.

Hourly rate trend for Service Management in the UK excluding London

Service Management
Hourly Rate Histogram in the UK excluding London

Hourly rate distribution of jobs citing Service Management in the UK excluding London over the 6 months to 3 April 2025.

Hourly rate histogram for Service Management in the UK excluding London

Service Management
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the UK excluding London region over the 6 months to 3 April 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South West +19 154 £551 +9.87% 64
North of England -38 83 £475 -5.00% 173
South East -15 81 £465 -19.13% 148
Scotland +17 73 £500 +11.11% 26
Midlands -7 55 £551 +17.86% 92
North West -23 52 £501 +1.62% 96
West Midlands +13 50 £559 +14.62% 47
East of England +22 35 £544 +3.57% 45
Yorkshire -24 23 £425 -22.73% 49
North East -4 8 £195 -50.32% 29
Wales -11 5 £456 +32.73% 15
East Midlands -12 5 £383 -15.00% 44
Channel Islands - 2 £425 -
Service Management
UK

Service Management
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (7.64%) Confluence
2 29 (5.99%) Microsoft Exchange
3 13 (2.69%) SharePoint
4 7 (1.45%) Skype for Business
5 2 (0.41%) Oracle Workflow
Applications
1 62 (12.81%) Microsoft Office
2 18 (3.72%) Microsoft Excel
3 13 (2.69%) Microsoft PowerPoint
4 4 (0.83%) MS Visio
5 3 (0.62%) Microsoft Project
6 2 (0.41%) Trello
7 1 (0.21%) Spreadsheet
Business Applications
1 12 (2.48%) Remedy ITSM
2 3 (0.62%) SAP LE
2 3 (0.62%) SAP WM
3 2 (0.41%) Dynamics GP
4 1 (0.21%) iTrent
4 1 (0.21%) Oracle EBS
4 1 (0.21%) Remedy AR System
4 1 (0.21%) SAP MM
4 1 (0.21%) SAP PP
4 1 (0.21%) SAP QM
Cloud Services
1 55 (11.36%) Azure
2 46 (9.50%) Microsoft 365
3 43 (8.88%) AWS
4 15 (3.10%) GCP
5 13 (2.69%) SaaS
6 12 (2.48%) OpenShift
7 10 (2.07%) Entra ID
8 6 (1.24%) OCI
9 4 (0.83%) Dynamics 365
9 4 (0.83%) GitHub
10 3 (0.62%) Amazon S3
10 3 (0.62%) Cloud Computing
10 3 (0.62%) GitHub Actions
10 3 (0.62%) IaaS
10 3 (0.62%) OneDrive
10 3 (0.62%) PaaS
10 3 (0.62%) Power Platform
11 2 (0.41%) Asana
11 2 (0.41%) Azure Monitor
11 2 (0.41%) Azure Storage
Communications & Networking
1 27 (5.58%) DNS
2 25 (5.17%) DHCP
3 24 (4.96%) Firewall
4 18 (3.72%) TCP/IP
5 16 (3.31%) HTTP
6 14 (2.89%) VPN
7 13 (2.69%) Skype
8 10 (2.07%) Intranet
9 9 (1.86%) VLAN
10 8 (1.65%) BGP
10 8 (1.65%) LAN
10 8 (1.65%) OSPF
11 7 (1.45%) 4G
11 7 (1.45%) 5G
11 7 (1.45%) 5G NR
11 7 (1.45%) LTE
11 7 (1.45%) Radio Access Network
11 7 (1.45%) WAN
12 6 (1.24%) Cisco IOS
12 6 (1.24%) Unified Communications
Database & Business Intelligence
1 12 (2.48%) SQL Server
2 8 (1.65%) MariaDB
2 8 (1.65%) MySQL
3 6 (1.24%) Amazon Aurora
4 4 (0.83%) Oracle Reports
4 4 (0.83%) Relational Database
5 3 (0.62%) Amazon Athena
5 3 (0.62%) Amazon RDS
5 3 (0.62%) Electronic Patient Records
5 3 (0.62%) Oracle Exadata
5 3 (0.62%) PostgreSQL
5 3 (0.62%) SQL Server Analysis Services
5 3 (0.62%) SQL Server Integration Services
5 3 (0.62%) SQL Server Reporting Services
6 2 (0.41%) DTS
6 2 (0.41%) InterSystems Cache
6 2 (0.41%) Microsoft Analysis Services
6 2 (0.41%) Oracle Database
7 1 (0.21%) Data Warehouse
7 1 (0.21%) RDBMS
Development Applications
1 47 (9.71%) JIRA
2 27 (5.58%) Jenkins
3 17 (3.51%) Git
4 15 (3.10%) Bitbucket
5 7 (1.45%) webpack
6 4 (0.83%) GitLab
7 3 (0.62%) Cucumber
7 3 (0.62%) Selenium
7 3 (0.62%) WebDriver
8 1 (0.21%) Atlassian Bamboo
8 1 (0.21%) Gatling
8 1 (0.21%) JMeter
8 1 (0.21%) Maven
8 1 (0.21%) MSI
8 1 (0.21%) SonarQube
8 1 (0.21%) Subversion
8 1 (0.21%) Team Foundation Server
8 1 (0.21%) TeamCity
General
1 204 (42.15%) Social Skills
2 108 (22.31%) Analytical Skills
3 91 (18.80%) Public Sector
4 58 (11.98%) Finance
5 33 (6.82%) Telecoms
6 29 (5.99%) Inclusion and Diversity
7 28 (5.79%) Organisational Skills
8 24 (4.96%) Manufacturing
9 15 (3.10%) Marketing
10 14 (2.89%) Electronics
11 13 (2.69%) Banking
12 9 (1.86%) Legal
13 8 (1.65%) Billing
13 8 (1.65%) Police
14 7 (1.45%) Back Office
14 7 (1.45%) Law
14 7 (1.45%) Military
15 4 (0.83%) Influencing Skills
16 3 (0.62%) French Language
17 2 (0.41%) Retail Banking
Job Titles
1 68 (14.05%) Service Manager
2 55 (11.36%) Analyst
3 34 (7.02%) Support Engineer
4 32 (6.61%) Senior
5 31 (6.40%) Architect
6 29 (5.99%) Lead
7 25 (5.17%) IT Manager
8 23 (4.75%) Developer
8 23 (4.75%) Service Analyst
9 21 (4.34%) IT Services Manager
10 20 (4.13%) Delivery Manager
11 18 (3.72%) IT Support
12 17 (3.51%) Service Delivery Manager
13 16 (3.31%) IT Engineer
14 15 (3.10%) 2nd Line Support
14 15 (3.10%) Administrator
14 15 (3.10%) Support Analyst
15 14 (2.89%) Consultant
15 14 (2.89%) Virtualisation Engineer
16 12 (2.48%) Capacity Manager
Libraries, Frameworks & Software Standards
1 26 (5.37%) CSS
1 26 (5.37%) HTML
2 17 (3.51%) REST
2 17 (3.51%) SOAP
3 14 (2.89%) Flash
4 13 (2.69%) RESTful
5 12 (2.48%) Web Services
6 11 (2.27%) Node.js
7 10 (2.07%) .NET
8 9 (1.86%) AngularJS
9 8 (1.65%) Ajax
10 7 (1.45%) CSS3
10 7 (1.45%) HTML5
10 7 (1.45%) React
10 7 (1.45%) Redux
10 7 (1.45%) XML
11 6 (1.24%) Oracle Fusion
12 5 (1.03%) Spine.js
13 4 (0.83%) LDAP
14 3 (0.62%) SAP PI
Miscellaneous
1 46 (9.50%) Management Information System
2 37 (7.64%) CMDB
3 20 (4.13%) Clustering
4 17 (3.51%) Data Centre
5 16 (3.31%) PKI
6 14 (2.89%) Self-Motivation
7 13 (2.69%) Onboarding
8 9 (1.86%) Replication
9 7 (1.45%) Cloud Native
9 7 (1.45%) Enterprise Software
9 7 (1.45%) Legacy Systems
9 7 (1.45%) Product Ownership
10 6 (1.24%) Team-Oriented Environment
11 5 (1.03%) Driving Licence
11 5 (1.03%) Handset
11 5 (1.03%) NHS
11 5 (1.03%) Video Conferencing
12 4 (0.83%) Data Protection Act
12 4 (0.83%) Mainframe
12 4 (0.83%) Security Posture
Operating Systems
1 132 (27.27%) Windows
2 53 (10.95%) Linux
3 47 (9.71%) Windows Server
4 43 (8.88%) Windows 10
5 22 (4.55%) Red Hat Enterprise Linux
6 8 (1.65%) Solaris
7 7 (1.45%) Apple iOS
7 7 (1.45%) Unix
7 7 (1.45%) Windows Server 2012
8 6 (1.24%) AIX
9 5 (1.03%) Mac OS
9 5 (1.03%) Windows Server 2016
10 4 (0.83%) Android
10 4 (0.83%) HPUX
10 4 (0.83%) Windows 7
11 3 (0.62%) Ubuntu
12 2 (0.41%) CentOS
12 2 (0.41%) VMS
12 2 (0.41%) Windows Server 2019
Processes & Methodologies
1 249 (51.45%) ITIL
2 180 (37.19%) ITSM
3 122 (25.21%) Problem-Solving
4 113 (23.35%) Agile
5 75 (15.50%) Continuous Improvement
5 75 (15.50%) Service Delivery
6 60 (12.40%) Incident Management
7 56 (11.57%) Change Management
7 56 (11.57%) Customer Service
8 51 (10.54%) Problem Management
9 50 (10.33%) Configuration Management
10 48 (9.92%) Stakeholder Management
11 44 (9.09%) CI/CD
11 44 (9.09%) Project Management
12 37 (7.64%) System Testing
12 37 (7.64%) Validation
13 35 (7.23%) Computer Science
13 35 (7.23%) NsoIT
13 35 (7.23%) Stakeholder Engagement
14 34 (7.02%) DevOps
Programming Languages
1 42 (8.68%) PowerShell
2 37 (7.64%) Python
3 31 (6.40%) JavaScript
4 29 (5.99%) Bash
5 25 (5.17%) Java
6 23 (4.75%) SQL
7 10 (2.07%) C#
7 10 (2.07%) TypeScript
8 6 (1.24%) VB
8 6 (1.24%) VBScript
9 4 (0.83%) Shell Script
10 3 (0.62%) T-SQL
11 2 (0.41%) Bicep
11 2 (0.41%) MUMPS
12 1 (0.21%) Korn
Qualifications
1 187 (38.64%) Security Cleared
2 147 (30.37%) SC Cleared
3 72 (14.88%) Degree
4 60 (12.40%) DV Cleared
5 50 (10.33%) ITIL Certification
6 29 (5.99%) Cisco Certification
6 29 (5.99%) VMware Certified Professional (VCP)
7 20 (4.13%) ITIL Foundation Certificate
8 17 (3.51%) Microsoft Certification
9 16 (3.31%) CCNP
10 15 (3.10%) CCNA
11 14 (2.89%) Master's Degree
12 12 (2.48%) Azure Certification
12 12 (2.48%) Computer Science Degree
13 9 (1.86%) OCA
13 9 (1.86%) Oracle Certification
13 9 (1.86%) RHCA
13 9 (1.86%) RHCE
14 8 (1.65%) BPSS Clearance
15 7 (1.45%) PMP
Quality Assurance & Compliance
1 37 (7.64%) SLA
2 14 (2.89%) QA
3 10 (2.07%) Disclosure Scotland
4 6 (1.24%) Accessibility
5 5 (1.03%) Data Quality
6 3 (0.62%) ISO/IEC 20000
7 2 (0.41%) COBIT
7 2 (0.41%) NCSC
7 2 (0.41%) WCAG
8 1 (0.21%) GDPR
8 1 (0.21%) ISO 9001
8 1 (0.21%) ISO/IEC 27001
8 1 (0.21%) NIST
8 1 (0.21%) PMO
System Software
1 57 (11.78%) VMware Infrastructure
2 46 (9.50%) Active Directory
3 21 (4.34%) Docker
4 20 (4.13%) Hyper-V
5 17 (3.51%) VMware NSX
6 15 (3.10%) VMware ESXi
7 5 (1.03%) Virtual Desktop
8 4 (0.83%) BitLocker
8 4 (0.83%) Microsoft Virtual Server
8 4 (0.83%) Oracle RAC
8 4 (0.83%) Virtual Servers
9 3 (0.62%) Virtual Machines
10 1 (0.21%) Microsoft App-V
Systems Management
1 47 (9.71%) Ansible
2 33 (6.82%) vCenter Server
3 32 (6.61%) Terraform
4 29 (5.99%) Puppet
5 27 (5.58%) Microsoft Intune
5 27 (5.58%) SCCM
6 25 (5.17%) Kubernetes
7 12 (2.48%) Progress Chef
8 10 (2.07%) SCOM
9 9 (1.86%) WSUS
10 5 (1.03%) Grafana
10 5 (1.03%) Packer
11 4 (0.83%) Data Guard
11 4 (0.83%) Single Sign-On
12 3 (0.62%) Active Directory Federation Services
12 3 (0.62%) Automic
12 3 (0.62%) Failover Clustering
12 3 (0.62%) FortiGate
12 3 (0.62%) Microsoft Clustering
12 3 (0.62%) Oracle Enterprise Manager
Vendors
1 106 (21.90%) Microsoft
2 95 (19.63%) ServiceNow
3 61 (12.60%) VMware
4 36 (7.44%) Cisco
5 35 (7.23%) Oracle
6 32 (6.61%) Atlassian
7 22 (4.55%) SAP
8 17 (3.51%) Red Hat
9 15 (3.10%) Remedy
10 13 (2.69%) Google
11 12 (2.48%) BMC
12 10 (2.07%) SolarWinds
13 8 (1.65%) Apple
13 8 (1.65%) Juniper
14 7 (1.45%) Broadcom
15 6 (1.24%) Dell
15 6 (1.24%) Fortinet
15 6 (1.24%) HP
15 6 (1.24%) IBM
16 5 (1.03%) Ericsson