Service Management Contracts in the UK excluding London

Service Management
UK > UK excluding London

The table below provides summary statistics for contract job vacancies advertised in the UK excluding London requiring Service Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Management over the 6 months leading up to 2 April 2025, comparing them to the same period in the previous two years.

6 months to
2 Apr 2025
Same period 2024 Same period 2023
Rank 58 56 67
Rank change year-on-year -2 +11 +9
Contract jobs citing Service Management 489 725 853
As % of all contract jobs advertised in the UK excluding London 3.87% 3.45% 3.39%
As % of the Processes & Methodologies category 4.27% 4.04% 3.78%
Number of daily rates quoted 316 524 599
10th Percentile £215 £279 £200
25th Percentile £383 £425 £359
Median daily rate (50th Percentile) £525 £526 £475
Median % change year-on-year -0.24% +10.79% +2.43%
75th Percentile £602 £600 £590
90th Percentile £688 £715 £688
UK median daily rate £525 £525 £500
% change year-on-year - +5.00% -
Number of hourly rates quoted 31 17 41
10th Percentile £12.62 £12.53 £17.00
25th Percentile £14.21 £15.46 £18.25
Median hourly rate £22.14 £17.72 £35.06
Median % change year-on-year +24.94% -49.45% +103.39%
75th Percentile £30.54 £20.74 £65.00
90th Percentile £68.75 £35.70 £65.75
UK median hourly rate £22.14 £18.36 £35.03
% change year-on-year +20.59% -47.58% +93.36%

All Process and Methodology Skills
UK excluding London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the UK excluding London.

Contract vacancies with a requirement for process or methodology skills 11,441 17,931 22,579
As % of all contract IT jobs advertised in the UK excluding London 90.51% 85.27% 89.65%
Number of daily rates quoted 7,287 10,945 15,686
10th Percentile £243 £238 £250
25th Percentile £376 £381 £400
Median daily rate (50th Percentile) £485 £500 £500
Median % change year-on-year -3.00% - +5.26%
75th Percentile £588 £600 £600
90th Percentile £663 £688 £689
UK median daily rate £525 £525 £550
% change year-on-year - -4.55% +4.76%
Number of hourly rates quoted 754 1,940 1,386
10th Percentile £14.86 £12.34 £11.00
25th Percentile £18.51 £15.12 £16.22
Median hourly rate £30.62 £31.80 £36.13
Median % change year-on-year -3.73% -11.97% +81.67%
75th Percentile £65.00 £58.75 £65.00
90th Percentile £76.25 £71.25 £70.53
UK median hourly rate £31.64 £32.50 £36.65
% change year-on-year -2.65% -11.33% +47.41%

Service Management
Job Vacancy Trend in the UK excluding London

Job postings citing Service Management as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Management in the UK excluding London

Service Management
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing Service Management in the UK excluding London.

Daily rate trend for Service Management in the UK excluding London

Service Management
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing Service Management in the UK excluding London over the 6 months to 2 April 2025.

Daily rate histogram for Service Management in the UK excluding London

Service Management
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing Service Management in the UK excluding London.

Hourly rate trend for Service Management in the UK excluding London

Service Management
Hourly Rate Histogram in the UK excluding London

Hourly rate distribution of jobs citing Service Management in the UK excluding London over the 6 months to 2 April 2025.

Hourly rate histogram for Service Management in the UK excluding London

Service Management
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the UK excluding London region over the 6 months to 2 April 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South West +19 154 £551 +9.54% 60
North of England -31 88 £467 -8.88% 160
South East -16 81 £465 -19.13% 142
Scotland +14 73 £500 +11.11% 28
Midlands -4 55 £551 +17.86% 81
North West -27 54 £501 +1.52% 88
West Midlands +12 50 £559 +14.62% 42
East of England +16 35 £544 +1.16% 45
Yorkshire -23 25 £232 -57.91% 47
North East -5 9 £195 -50.32% 27
Wales -11 5 £456 +35.19% 15
East Midlands -12 5 £383 -15.00% 38
Channel Islands - 2 £425 -
Service Management
UK

Service Management
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (7.57%) Confluence
2 32 (6.54%) Microsoft Exchange
3 13 (2.66%) SharePoint
4 10 (2.04%) Skype for Business
5 2 (0.41%) Oracle Workflow
Applications
1 67 (13.70%) Microsoft Office
2 18 (3.68%) Microsoft Excel
3 13 (2.66%) Microsoft PowerPoint
4 4 (0.82%) MS Visio
5 3 (0.61%) Microsoft Project
6 2 (0.41%) Trello
7 1 (0.20%) Spreadsheet
Business Applications
1 12 (2.45%) Remedy ITSM
2 2 (0.41%) Dynamics GP
2 2 (0.41%) SAP LE
2 2 (0.41%) SAP WM
3 1 (0.20%) iTrent
3 1 (0.20%) Oracle EBS
3 1 (0.20%) Remedy AR System
3 1 (0.20%) SAP MM
3 1 (0.20%) SAP PP
3 1 (0.20%) SAP QM
Cloud Services
1 56 (11.45%) Azure
2 47 (9.61%) Microsoft 365
3 43 (8.79%) AWS
4 15 (3.07%) GCP
5 13 (2.66%) SaaS
6 12 (2.45%) OpenShift
7 11 (2.25%) Entra ID
8 6 (1.23%) OCI
9 4 (0.82%) Dynamics 365
9 4 (0.82%) GitHub
10 3 (0.61%) Amazon S3
10 3 (0.61%) Cloud Computing
10 3 (0.61%) GitHub Actions
10 3 (0.61%) IaaS
10 3 (0.61%) OneDrive
10 3 (0.61%) PaaS
10 3 (0.61%) Power Platform
11 2 (0.41%) Asana
11 2 (0.41%) Azure Monitor
11 2 (0.41%) Azure Storage
Communications & Networking
1 30 (6.13%) DNS
2 28 (5.73%) DHCP
3 24 (4.91%) Firewall
4 18 (3.68%) TCP/IP
5 17 (3.48%) VPN
6 16 (3.27%) HTTP
6 16 (3.27%) Skype
7 12 (2.45%) VLAN
8 11 (2.25%) LAN
9 10 (2.04%) Intranet
9 10 (2.04%) WAN
10 8 (1.64%) BGP
10 8 (1.64%) OSPF
11 7 (1.43%) 4G
11 7 (1.43%) 5G
11 7 (1.43%) 5G NR
11 7 (1.43%) LTE
11 7 (1.43%) Radio Access Network
12 6 (1.23%) Cisco IOS
12 6 (1.23%) Unified Communications
Database & Business Intelligence
1 12 (2.45%) SQL Server
2 8 (1.64%) MariaDB
2 8 (1.64%) MySQL
3 6 (1.23%) Amazon Aurora
4 4 (0.82%) Oracle Reports
4 4 (0.82%) Relational Database
5 3 (0.61%) Amazon Athena
5 3 (0.61%) Amazon RDS
5 3 (0.61%) Electronic Patient Records
5 3 (0.61%) Oracle Exadata
5 3 (0.61%) PostgreSQL
5 3 (0.61%) SQL Server Analysis Services
5 3 (0.61%) SQL Server Integration Services
5 3 (0.61%) SQL Server Reporting Services
6 2 (0.41%) DTS
6 2 (0.41%) InterSystems Cache
6 2 (0.41%) Microsoft Analysis Services
6 2 (0.41%) Oracle Database
7 1 (0.20%) Data Warehouse
7 1 (0.20%) RDBMS
Development Applications
1 46 (9.41%) JIRA
2 27 (5.52%) Jenkins
3 17 (3.48%) Git
4 15 (3.07%) Bitbucket
5 7 (1.43%) webpack
6 4 (0.82%) GitLab
7 3 (0.61%) Cucumber
7 3 (0.61%) Selenium
7 3 (0.61%) WebDriver
8 1 (0.20%) Atlassian Bamboo
8 1 (0.20%) Gatling
8 1 (0.20%) JMeter
8 1 (0.20%) Maven
8 1 (0.20%) MSI
8 1 (0.20%) SonarQube
8 1 (0.20%) Subversion
8 1 (0.20%) Team Foundation Server
8 1 (0.20%) TeamCity
General
1 206 (42.13%) Social Skills
2 106 (21.68%) Analytical Skills
3 95 (19.43%) Public Sector
4 58 (11.86%) Finance
5 33 (6.75%) Telecoms
6 29 (5.93%) Inclusion and Diversity
7 28 (5.73%) Organisational Skills
8 24 (4.91%) Manufacturing
9 15 (3.07%) Marketing
10 14 (2.86%) Electronics
11 13 (2.66%) Banking
12 8 (1.64%) Billing
12 8 (1.64%) Legal
12 8 (1.64%) Police
13 7 (1.43%) Back Office
13 7 (1.43%) Law
13 7 (1.43%) Military
14 4 (0.82%) Influencing Skills
15 3 (0.61%) French Language
16 2 (0.41%) Retail Banking
Job Titles
1 67 (13.70%) Service Manager
2 57 (11.66%) Analyst
3 35 (7.16%) Support Engineer
4 32 (6.54%) Architect
4 32 (6.54%) Senior
5 28 (5.73%) Lead
6 25 (5.11%) IT Manager
6 25 (5.11%) Service Analyst
7 23 (4.70%) Developer
8 21 (4.29%) IT Services Manager
9 19 (3.89%) Delivery Manager
10 18 (3.68%) IT Support
11 16 (3.27%) IT Engineer
11 16 (3.27%) Service Delivery Manager
11 16 (3.27%) Support Analyst
12 15 (3.07%) 2nd Line Support
12 15 (3.07%) Administrator
13 14 (2.86%) Consultant
13 14 (2.86%) Virtualisation Engineer
14 13 (2.66%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 26 (5.32%) CSS
1 26 (5.32%) HTML
2 17 (3.48%) REST
2 17 (3.48%) SOAP
3 14 (2.86%) Flash
4 13 (2.66%) RESTful
5 12 (2.45%) Web Services
6 11 (2.25%) Node.js
7 10 (2.04%) .NET
8 9 (1.84%) AngularJS
9 8 (1.64%) Ajax
10 7 (1.43%) CSS3
10 7 (1.43%) HTML5
10 7 (1.43%) React
10 7 (1.43%) Redux
10 7 (1.43%) XML
11 6 (1.23%) Oracle Fusion
12 5 (1.02%) Spine.js
13 4 (0.82%) LDAP
14 3 (0.61%) JSON
Miscellaneous
1 46 (9.41%) Management Information System
2 38 (7.77%) CMDB
3 20 (4.09%) Clustering
4 17 (3.48%) Data Centre
5 16 (3.27%) PKI
6 13 (2.66%) Onboarding
6 13 (2.66%) Self-Motivation
7 9 (1.84%) Replication
8 7 (1.43%) Cloud Native
8 7 (1.43%) Enterprise Software
8 7 (1.43%) Legacy Systems
8 7 (1.43%) Product Ownership
9 6 (1.23%) Team-Oriented Environment
10 5 (1.02%) Driving Licence
10 5 (1.02%) Handset
10 5 (1.02%) NHS
10 5 (1.02%) Video Conferencing
11 4 (0.82%) Data Protection Act
11 4 (0.82%) Mainframe
11 4 (0.82%) Security Posture
Operating Systems
1 138 (28.22%) Windows
2 53 (10.84%) Linux
3 47 (9.61%) Windows 10
3 47 (9.61%) Windows Server
4 22 (4.50%) Red Hat Enterprise Linux
5 8 (1.64%) Apple iOS
5 8 (1.64%) Solaris
6 7 (1.43%) Unix
6 7 (1.43%) Windows 7
6 7 (1.43%) Windows Server 2012
7 6 (1.23%) AIX
8 5 (1.02%) Mac OS
8 5 (1.02%) Windows Server 2016
9 4 (0.82%) Android
9 4 (0.82%) HPUX
10 3 (0.61%) Ubuntu
11 2 (0.41%) CentOS
11 2 (0.41%) VMS
11 2 (0.41%) Windows Server 2019
Processes & Methodologies
1 252 (51.53%) ITIL
2 183 (37.42%) ITSM
3 121 (24.74%) Problem-Solving
4 111 (22.70%) Agile
5 74 (15.13%) Service Delivery
6 73 (14.93%) Continuous Improvement
7 62 (12.68%) Incident Management
8 58 (11.86%) Customer Service
9 55 (11.25%) Change Management
10 51 (10.43%) Configuration Management
10 51 (10.43%) Problem Management
11 48 (9.82%) Stakeholder Management
12 44 (9.00%) CI/CD
13 43 (8.79%) Project Management
14 37 (7.57%) System Testing
14 37 (7.57%) Validation
15 35 (7.16%) Computer Science
15 35 (7.16%) NsoIT
16 34 (6.95%) Stakeholder Engagement
17 33 (6.75%) DevOps
Programming Languages
1 45 (9.20%) PowerShell
2 37 (7.57%) Python
3 31 (6.34%) JavaScript
4 29 (5.93%) Bash
5 25 (5.11%) Java
6 23 (4.70%) SQL
7 10 (2.04%) C#
7 10 (2.04%) TypeScript
8 9 (1.84%) VB
8 9 (1.84%) VBScript
9 4 (0.82%) Shell Script
10 3 (0.61%) T-SQL
11 2 (0.41%) Bicep
11 2 (0.41%) MUMPS
12 1 (0.20%) Korn
Qualifications
1 190 (38.85%) Security Cleared
2 150 (30.67%) SC Cleared
3 74 (15.13%) Degree
4 60 (12.27%) DV Cleared
5 49 (10.02%) ITIL Certification
6 29 (5.93%) Cisco Certification
6 29 (5.93%) VMware Certified Professional (VCP)
7 22 (4.50%) ITIL Foundation Certificate
8 17 (3.48%) Microsoft Certification
9 16 (3.27%) CCNP
10 15 (3.07%) CCNA
11 14 (2.86%) Master's Degree
12 12 (2.45%) Azure Certification
12 12 (2.45%) Computer Science Degree
13 9 (1.84%) OCA
13 9 (1.84%) Oracle Certification
13 9 (1.84%) RHCA
13 9 (1.84%) RHCE
14 8 (1.64%) BPSS Clearance
15 6 (1.23%) PMP
Quality Assurance & Compliance
1 38 (7.77%) SLA
2 14 (2.86%) QA
3 10 (2.04%) Disclosure Scotland
4 6 (1.23%) Accessibility
5 5 (1.02%) Data Quality
6 3 (0.61%) ISO/IEC 20000
7 2 (0.41%) COBIT
7 2 (0.41%) NCSC
7 2 (0.41%) WCAG
8 1 (0.20%) GDPR
8 1 (0.20%) ISO 9001
8 1 (0.20%) ISO/IEC 27001
8 1 (0.20%) NIST
8 1 (0.20%) PMO
System Software
1 57 (11.66%) VMware Infrastructure
2 50 (10.22%) Active Directory
3 21 (4.29%) Docker
4 20 (4.09%) Hyper-V
5 17 (3.48%) VMware NSX
6 15 (3.07%) VMware ESXi
7 7 (1.43%) BitLocker
8 5 (1.02%) Virtual Desktop
9 4 (0.82%) Microsoft Virtual Server
9 4 (0.82%) Oracle RAC
9 4 (0.82%) Virtual Servers
10 3 (0.61%) Virtual Machines
11 1 (0.20%) Microsoft App-V
Systems Management
1 47 (9.61%) Ansible
2 33 (6.75%) vCenter Server
3 32 (6.54%) Terraform
4 30 (6.13%) SCCM
5 29 (5.93%) Puppet
6 28 (5.73%) Microsoft Intune
7 25 (5.11%) Kubernetes
8 12 (2.45%) Progress Chef
9 10 (2.04%) SCOM
10 9 (1.84%) WSUS
11 5 (1.02%) Grafana
11 5 (1.02%) Packer
12 4 (0.82%) Data Guard
12 4 (0.82%) Single Sign-On
13 3 (0.61%) Active Directory Federation Services
13 3 (0.61%) Automic
13 3 (0.61%) Failover Clustering
13 3 (0.61%) FortiGate
13 3 (0.61%) Microsoft Clustering
13 3 (0.61%) Oracle Enterprise Manager
Vendors
1 112 (22.90%) Microsoft
2 99 (20.25%) ServiceNow
3 61 (12.47%) VMware
4 36 (7.36%) Cisco
5 35 (7.16%) Oracle
6 32 (6.54%) Atlassian
7 21 (4.29%) SAP
8 17 (3.48%) Red Hat
9 15 (3.07%) Remedy
10 13 (2.66%) Google
11 12 (2.45%) BMC
12 10 (2.04%) SolarWinds
13 9 (1.84%) Apple
14 8 (1.64%) HP
14 8 (1.64%) Juniper
15 7 (1.43%) Broadcom
16 6 (1.23%) Dell
16 6 (1.23%) Fortinet
16 6 (1.23%) IBM
17 5 (1.02%) Ericsson