Desktop Support Contracts

Desktop Support
UK

The median Desktop Support daily rate in the UK is £200, according to job vacancies posted in the 6 months leading up to 12 June 2024.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 302 304 344
Rank change year-on-year +2 +40 +114
Contract jobs requiring a Desktop Support 300 486 656
As % of all contract jobs advertised in the UK 0.69% 0.88% 0.75%
As % of the Job Titles category 0.74% 0.93% 0.79%
Number of daily rates quoted 210 344 464
10th Percentile £126 £140 £130
25th Percentile £143 £170 £150
Median daily rate (50th Percentile) £200 £203 £190
Median % change year-on-year -1.64% +7.02% +8.57%
75th Percentile £220 £250 £238
90th Percentile £270 £300 £265
UK excluding London median daily rate £200 £200 £185
% change year-on-year - +8.11% +15.63%
Number of hourly rates quoted 33 44 63
10th Percentile £16.40 £15.52 £15.10
25th Percentile £18.13 £17.65 £16.37
Median hourly rate £21.00 £23.25 £19.22
Median % change year-on-year -9.68% +21.00% +13.36%
75th Percentile £27.00 £25.71 £23.75
90th Percentile £30.25 £27.84 £27.75
UK excluding London median hourly rate £20.00 £18.63 £18.00
% change year-on-year +7.38% +3.47% +6.76%

All Contract IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,557 52,491 83,111
% of contract IT jobs with a recognized job title 92.86% 94.51% 95.34%
Number of daily rates quoted 26,070 36,644 58,616
10th Percentile £280 £313 £318
25th Percentile £408 £425 £425
Median daily rate (50th Percentile) £525 £538 £525
Median % change year-on-year -2.42% +2.48% +6.06%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £488 £500 £475
% change year-on-year -2.50% +5.26% +8.57%
Number of hourly rates quoted 2,936 1,486 1,938
10th Percentile £12.86 £14.25 £12.75
25th Percentile £16.30 £19.42 £15.90
Median hourly rate £37.50 £45.00 £25.00
Median % change year-on-year -16.67% +80.00% +16.28%
75th Percentile £61.81 £65.75 £50.00
90th Percentile £73.75 £77.00 £65.00
UK excluding London median hourly rate £40.00 £42.08 £20.00
% change year-on-year -4.94% +110.39% +7.82%

Desktop Support
Job Vacancy Trend

Job postings that featured Desktop Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Desktop Support in the UK

Desktop Support
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Desktop Support.

Daily rate trend for Desktop Support in the UK

Desktop Support
Daily Rate Histogram

Daily rate distribution for jobs citing Desktop Support over the 6 months to 12 June 2024.

Daily rate histogram for Desktop Support in the UK

Desktop Support
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Desktop Support.

Hourly rate trend for Desktop Support in the UK

Desktop Support
Hourly Rate Histogram

Hourly rate distribution of jobs citing Desktop Support over the 6 months to 12 June 2024.

Hourly rate histogram for Desktop Support in the UK

Desktop Support
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the UK over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -23 260 £200 - 40
UK excluding London -66 166 £200 - 33
London +39 131 £190 -9.52% 13
South East -25 48 £205 +2.50% 5
Work from Home +62 31 £190 -13.64% 6
South West -17 30 £193 -3.75% 9
Scotland +40 29 £200 -23.08% 6
North of England -11 25 £175 -17.65% 5
North West +8 15 £140 -34.12% 2
East of England -16 14 £175 -7.89% 6
Midlands +3 12 £165 -23.26% 2
West Midlands +9 7 £165 -25.00% 2
Wales +15 5 £135 -28.95% 1
North East +10 5 £190 +18.75% 1
East Midlands +2 5 £199 -7.67%
Yorkshire -8 5 £195 -11.36% 2
Northern Ireland -3 3 £140 -21.13%

Desktop Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 12 June 2024, Desktop Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Desktop Support in the job title.

1 217 (72.33%) Windows
2 118 (39.33%) Microsoft
3 109 (36.33%) Windows 10
4 103 (34.33%) Social Skills
5 101 (33.67%) Active Directory
5 101 (33.67%) Microsoft 365
6 76 (25.33%) SCCM
6 76 (25.33%) Customer Service
7 75 (25.00%) Microsoft Office
8 68 (22.67%) Security Cleared
9 52 (17.33%) Problem-Solving
10 51 (17.00%) ITIL
11 45 (15.00%) SC Cleared
12 42 (14.00%) Windows 7
13 36 (12.00%) Finance
14 34 (11.33%) VPN
15 33 (11.00%) Azure
16 29 (9.67%) Organisational Skills
17 27 (9.00%) Microsoft Exchange
18 25 (8.33%) HP
18 25 (8.33%) Asset Management
18 25 (8.33%) Degree
18 25 (8.33%) ServiceNow
19 23 (7.67%) Microsoft Intune
19 23 (7.67%) SLA
19 23 (7.67%) Public Sector
20 22 (7.33%) Apple
21 21 (7.00%) Cisco
21 21 (7.00%) DNS
21 21 (7.00%) Break/Fix

Desktop Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (9.00%) Microsoft Exchange
2 11 (3.67%) SharePoint
3 7 (2.33%) Blackberry Enterprise Server
4 2 (0.67%) CMS
4 2 (0.67%) Skype for Business
5 1 (0.33%) IIS
Applications
1 75 (25.00%) Microsoft Office
2 6 (2.00%) Microsoft Excel
3 5 (1.67%) Microsoft PowerPoint
4 1 (0.33%) DaVinci Resolve
4 1 (0.33%) Microsoft Project
4 1 (0.33%) MS Visio
4 1 (0.33%) Trello
Business Applications
1 2 (0.67%) Shopify
Cloud Services
1 101 (33.67%) Microsoft 365
2 33 (11.00%) Azure
3 11 (3.67%) Entra ID
4 4 (1.33%) OneDrive
5 2 (0.67%) Amazon EC2
5 2 (0.67%) AWS
5 2 (0.67%) BigCommerce
5 2 (0.67%) Slack
6 1 (0.33%) Azure Stack
6 1 (0.33%) Google Sheets
6 1 (0.33%) SaaS
6 1 (0.33%) WhatsApp
Communications & Networking
1 34 (11.33%) VPN
2 21 (7.00%) DNS
3 17 (5.67%) LAN
4 12 (4.00%) DHCP
4 12 (4.00%) Wi-Fi
5 11 (3.67%) WAN
5 11 (3.67%) Wireless
6 10 (3.33%) Firewall
7 9 (3.00%) Internet
8 6 (2.00%) Remote Desktop
9 4 (1.33%) WebEx
10 3 (1.00%) VLAN
11 2 (0.67%) Cisco IOS
11 2 (0.67%) Network Security
11 2 (0.67%) Skype
11 2 (0.67%) TCP/IP
11 2 (0.67%) VoIP
12 1 (0.33%) FTP
12 1 (0.33%) HTTP
12 1 (0.33%) SAN
Database & Business Intelligence
1 5 (1.67%) SQL Server
2 1 (0.33%) Tableau
Development Applications
1 3 (1.00%) JIRA
2 1 (0.33%) Hudson
General
1 103 (34.33%) Social Skills
2 36 (12.00%) Finance
3 29 (9.67%) Organisational Skills
4 23 (7.67%) Public Sector
5 20 (6.67%) Telecoms
6 16 (5.33%) Manufacturing
6 16 (5.33%) Presentation Skills
7 15 (5.00%) Banking
7 15 (5.00%) Marketing
8 13 (4.33%) Electronics
9 9 (3.00%) Analytical Skills
9 9 (3.00%) Legal
10 6 (2.00%) Retail
11 4 (1.33%) Inclusion and Diversity
11 4 (1.33%) Investment Banking
11 4 (1.33%) Mandarin Language
11 4 (1.33%) Pharmaceutical
12 3 (1.00%) Aviation
13 2 (0.67%) Front Office
14 1 (0.33%) Aerospace
Libraries, Frameworks & Software Standards
1 5 (1.67%) XMPP
2 2 (0.67%) VML
3 1 (0.33%) CSS
3 1 (0.33%) XML
3 1 (0.33%) X-Windows
Miscellaneous
1 19 (6.33%) iPhone
1 19 (6.33%) Video Conferencing
2 18 (6.00%) Driving Licence
3 13 (4.33%) Management Information System
4 12 (4.00%) NHS
5 10 (3.33%) CMDB
5 10 (3.33%) Onboarding
5 10 (3.33%) Smartphone
6 9 (3.00%) Blackberry
6 9 (3.00%) iPad
7 8 (2.67%) Data Centre
8 5 (1.67%) Self-Motivation
9 4 (1.33%) Data Protection Act
9 4 (1.33%) EPoS
10 3 (1.00%) Wiki
11 2 (0.67%) BYOD
11 2 (0.67%) PDA
12 1 (0.33%) Handset
12 1 (0.33%) Renewable Energy
12 1 (0.33%) Smartcard
Operating Systems
1 217 (72.33%) Windows
2 109 (36.33%) Windows 10
3 42 (14.00%) Windows 7
4 20 (6.67%) Windows Server
5 15 (5.00%) Android
5 15 (5.00%) Mac OS
6 10 (3.33%) Mac OS X
7 9 (3.00%) Apple iOS
8 7 (2.33%) Windows 8
9 5 (1.67%) Windows Server 2012
10 3 (1.00%) Windows Vista
11 1 (0.33%) Linux
11 1 (0.33%) Windows XP
Processes & Methodologies
1 76 (25.33%) Customer Service
2 52 (17.33%) Problem-Solving
3 51 (17.00%) ITIL
4 25 (8.33%) Asset Management
5 21 (7.00%) Break/Fix
6 19 (6.33%) Time Management
7 18 (6.00%) Service Delivery
8 15 (5.00%) Decision-Making
9 14 (4.67%) Hardware Maintenance
10 13 (4.33%) Business Intelligence
10 13 (4.33%) Digital Marketing
10 13 (4.33%) Programme Management
11 12 (4.00%) Customer Experience
11 12 (4.00%) ITSM
12 11 (3.67%) Inventory Management
13 10 (3.33%) Migration
13 10 (3.33%) Mobile Device Management
14 8 (2.67%) Incident Management
14 8 (2.67%) Patch Management
15 7 (2.33%) Root Cause Analysis
Programming Languages
1 11 (3.67%) PowerShell
2 4 (1.33%) Python
3 1 (0.33%) JavaScript
Qualifications
1 68 (22.67%) Security Cleared
2 45 (15.00%) SC Cleared
3 25 (8.33%) Degree
4 17 (5.67%) DV Cleared
5 11 (3.67%) Microsoft Certification
6 10 (3.33%) A+ Certification
7 6 (2.00%) BPSS Clearance
7 6 (2.00%) ITIL Certification
8 2 (0.67%) DBS Check
8 2 (0.67%) IBM Certification
8 2 (0.67%) MCP
9 1 (0.33%) CCNA
9 1 (0.33%) CCNP
9 1 (0.33%) Cisco Certification
9 1 (0.33%) CISM
9 1 (0.33%) CISSP
9 1 (0.33%) Computer Science Degree
9 1 (0.33%) MCDST
9 1 (0.33%) MCSA
9 1 (0.33%) MCSE
Quality Assurance & Compliance
1 23 (7.67%) SLA
2 3 (1.00%) Accessibility
2 3 (1.00%) ISO/IEC 27001
3 1 (0.33%) QA
System Software
1 101 (33.67%) Active Directory
2 7 (2.33%) Firmware
2 7 (2.33%) Hyper-V
3 4 (1.33%) Virtual Machines
3 4 (1.33%) Virtual Servers
4 3 (1.00%) VMware Infrastructure
5 1 (0.33%) Virtual Desktop
Systems Management
1 76 (25.33%) SCCM
2 23 (7.67%) Microsoft Intune
3 5 (1.67%) Jamf Pro
3 5 (1.67%) WSUS
4 3 (1.00%) AppManager
5 2 (0.67%) AirWatch
Vendors
1 118 (39.33%) Microsoft
2 25 (8.33%) HP
2 25 (8.33%) ServiceNow
3 22 (7.33%) Apple
4 21 (7.00%) Cisco
5 15 (5.00%) SAP
6 12 (4.00%) Citrix
7 9 (3.00%) Bloomberg
8 7 (2.33%) Adobe
8 7 (2.33%) Ivanti
9 6 (2.00%) Dell
10 5 (1.67%) Reuters
10 5 (1.67%) Samsung
10 5 (1.67%) Veeam
11 4 (1.33%) TOWER Software
12 3 (1.00%) McAfee
12 3 (1.00%) Okta
12 3 (1.00%) VMware
13 2 (0.67%) iManage
13 2 (0.67%) Refinitiv