Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year according to job vacancies posted during the 6 months to 28 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
28 May 2024
Same period 2023 Same period 2022
Rank 201 256 300
Rank change year-on-year +55 +44 -48
Permanent jobs requiring a Support Analyst 1,488 1,387 2,323
As % of all permanent jobs advertised in the UK 1.45% 1.42% 1.39%
As % of the Job Titles category 1.53% 1.56% 1.45%
Number of salaries quoted 1,151 1,109 1,910
10th Percentile £24,750 £24,000 £23,225
25th Percentile £27,500 £27,000 £26,063
Median annual salary (50th Percentile) £35,000 £34,000 £32,500
Median % change year-on-year +2.94% +4.62% -
75th Percentile £47,500 £45,000 £43,750
90th Percentile £60,000 £62,500 £55,100
UK excluding London median annual salary £32,000 £30,500 £28,500
% change year-on-year +4.92% +7.02% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 97,260 88,990 160,374
% of permanent jobs with a recognized job title 94.78% 91.41% 96.06%
Number of salaries quoted 69,382 56,369 85,188
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,663
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,173
% change year-on-year -6.54% +6.63% +5.63%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 28 May 2024.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 28 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +64 1,348 £35,000 +1.21% 266
UK excluding London +40 1,018 £32,000 +4.92% 196
London +72 442 £45,000 +8.43% 122
Work from Home +37 430 £42,500 +18.06% 72
South East +64 313 £32,500 +6.56% 72
North of England +47 229 £31,000 -8.15% 38
Midlands +7 168 £31,000 - 30
North West +21 133 £31,000 -9.49% 18
South West -19 99 £33,250 +10.83% 26
West Midlands +1 98 £34,500 +6.15% 11
East of England +24 96 £30,000 +8.11% 21
Yorkshire +74 90 £31,250 -5.30% 18
East Midlands 0 70 £27,000 -0.92% 17
Scotland -43 65 £35,000 +22.81% 12
Wales -2 45 £40,000 +33.33% 5
North East -8 6 £30,500 -18.67% 3
Northern Ireland +17 3 £31,500 -7.35% 1
Channel Islands - 1 - -

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 28 May 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 501 (33.67%) Social Skills
2 491 (33.00%) Windows
3 469 (31.52%) Microsoft
4 378 (25.40%) Microsoft 365
5 364 (24.46%) SQL
6 362 (24.33%) Active Directory
7 331 (22.24%) Customer Service
8 318 (21.37%) Problem-Solving
8 318 (21.37%) ITIL
9 299 (20.09%) Finance
10 252 (16.94%) Microsoft Office
11 245 (16.47%) Azure
12 221 (14.85%) Degree
13 215 (14.45%) Windows 10
14 200 (13.44%) Analytical Skills
15 185 (12.43%) SLA
16 172 (11.56%) Incident Management
17 168 (11.29%) Microsoft Exchange
18 158 (10.62%) Linux
19 151 (10.15%) ITSM
20 133 (8.94%) SQL Server
21 131 (8.80%) Service Management
21 131 (8.80%) Windows Server
22 130 (8.74%) Oracle
23 127 (8.53%) Unix
24 115 (7.73%) ERP
25 114 (7.66%) SharePoint
26 105 (7.06%) Security Cleared
27 94 (6.32%) VMware
27 94 (6.32%) DNS

Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 168 (11.29%) Microsoft Exchange
2 114 (7.66%) SharePoint
3 70 (4.70%) WebLogic
4 44 (2.96%) Oracle Service Bus
5 9 (0.60%) CMS
5 9 (0.60%) Confluence
6 8 (0.54%) IIS
7 4 (0.27%) Exchange Server 2010
7 4 (0.27%) Exchange Server 2013
7 4 (0.27%) Skype for Business
8 3 (0.20%) Apache
8 3 (0.20%) EPiServer
8 3 (0.20%) GlassFish
8 3 (0.20%) JBoss
8 3 (0.20%) Moodle
8 3 (0.20%) Oracle Workflow
8 3 (0.20%) Tomcat
9 2 (0.13%) WebSphere
10 1 (0.067%) SharePoint 2013
10 1 (0.067%) WordPress
Applications
1 252 (16.94%) Microsoft Office
2 85 (5.71%) Microsoft Excel
3 51 (3.43%) MS Visio
4 9 (0.60%) Microsoft PowerPoint
5 6 (0.40%) LightWave 3D
6 2 (0.13%) Spreadsheet
7 1 (0.067%) Microsoft Project
7 1 (0.067%) S-PLUS
7 1 (0.067%) Trello
Business Applications
1 55 (3.70%) Dynamics CRM
2 44 (2.96%) Remedy ITSM
3 21 (1.41%) Dynamics NAV
4 14 (0.94%) Dynamics GP
4 14 (0.94%) PlanetPress Connect
5 13 (0.87%) Elite 3E
6 12 (0.81%) Fidessa
6 12 (0.81%) NEC Housing
6 12 (0.81%) SAP S/4HANA
7 9 (0.60%) Endur
8 7 (0.47%) Oracle ERP
9 6 (0.40%) Infor SunSystems
9 6 (0.40%) ION MarketView
10 5 (0.34%) Carpe Diem
10 5 (0.34%) NetSuite
10 5 (0.34%) Oracle Cash Management
11 4 (0.27%) Dynamics AX
11 4 (0.27%) ION Anvil
11 4 (0.27%) Oracle EBS R12
11 4 (0.27%) thinkFolio
Cloud Services
1 378 (25.40%) Microsoft 365
2 245 (16.47%) Azure
3 73 (4.91%) Entra ID
4 72 (4.84%) Dynamics 365
5 48 (3.23%) AWS
5 48 (3.23%) Power Platform
5 48 (3.23%) SaaS
6 16 (1.08%) Google Workspace
7 14 (0.94%) Power Automate
7 14 (0.94%) WhatsApp
8 11 (0.74%) Mimecast
8 11 (0.74%) OneDrive
9 10 (0.67%) PowerApps
10 7 (0.47%) GCP
11 6 (0.40%) Amazon CloudWatch
11 6 (0.40%) Azure Data Factory
12 5 (0.34%) Google Sheets
12 5 (0.34%) IaaS
13 4 (0.27%) Azure DevOps
13 4 (0.27%) PaaS
Communications & Networking
1 94 (6.32%) DNS
2 80 (5.38%) DHCP
3 79 (5.31%) Firewall
4 70 (4.70%) WAN
5 65 (4.37%) LAN
6 54 (3.63%) TCP/IP
7 53 (3.56%) VPN
8 34 (2.28%) Internet
9 29 (1.95%) VoIP
9 29 (1.95%) Wi-Fi
10 21 (1.41%) Wireless
11 15 (1.01%) WLAN
12 14 (0.94%) Remote Desktop
13 13 (0.87%) VLAN
14 12 (0.81%) FIX Connectivity
15 11 (0.74%) Cisco IOS
16 9 (0.60%) Intranet
17 8 (0.54%) Network Security
18 7 (0.47%) Skype
19 6 (0.40%) SD-WAN
Database & Business Intelligence
1 133 (8.94%) SQL Server
2 57 (3.83%) Oracle Database
3 44 (2.96%) Oracle Database 10g
3 44 (2.96%) Oracle Database 11g
3 44 (2.96%) VLDB
4 33 (2.22%) Power BI
5 26 (1.75%) Elasticsearch
6 25 (1.68%) SQL Server Integration Services
7 24 (1.61%) SQL Server Reporting Services
8 17 (1.14%) Data Warehouse
9 15 (1.01%) MySQL
10 11 (0.74%) Oracle Reports
11 9 (0.60%) Relational Database
12 5 (0.34%) Amazon RDS
12 5 (0.34%) BusinessObjects
13 3 (0.20%) Crystal Reports
13 3 (0.20%) Oracle Database 12c
13 3 (0.20%) SAP HANA
13 3 (0.20%) Tableau
14 2 (0.13%) NoSQL
Development Applications
1 46 (3.09%) JIRA
2 14 (0.94%) Eclipse
2 14 (0.94%) SQL Server Management Studio (SSMS)
3 5 (0.34%) Visual Studio
4 4 (0.27%) Jenkins
5 3 (0.20%) Octopus Deploy
5 3 (0.20%) Postman
5 3 (0.20%) TeamCity
5 3 (0.20%) Toad
General
1 501 (33.67%) Social Skills
2 299 (20.09%) Finance
3 200 (13.44%) Analytical Skills
4 90 (6.05%) Law
5 72 (4.84%) Legal
6 67 (4.50%) Manufacturing
7 65 (4.37%) Banking
8 60 (4.03%) Front Office
9 50 (3.36%) Retail
10 36 (2.42%) Telecoms
11 33 (2.22%) Marketing
12 27 (1.81%) Public Sector
13 26 (1.75%) Inclusion and Diversity
14 22 (1.48%) Police
15 19 (1.28%) Military
16 17 (1.14%) Back Office
17 15 (1.01%) Organisational Skills
18 12 (0.81%) Billing
18 12 (0.81%) Presentation Skills
19 11 (0.74%) Documentation Skills
Libraries, Frameworks & Software Standards
1 36 (2.42%) .NET
2 32 (2.15%) FIX Protocol
3 26 (1.75%) J2EE
3 26 (1.75%) Java EE
3 26 (1.75%) Spring
4 11 (0.74%) Oracle Fusion
5 10 (0.67%) HTML
5 10 (0.67%) REST
6 8 (0.54%) Web Services
7 7 (0.47%) ASP.NET
7 7 (0.47%) JSON
7 7 (0.47%) Middleware
8 6 (0.40%) OLE
9 5 (0.34%) XML
10 4 (0.27%) .NET Framework
10 4 (0.27%) CSS
10 4 (0.27%) LDAP
10 4 (0.27%) SAML
11 3 (0.20%) EDI
11 3 (0.20%) Software Packaging
Miscellaneous
1 44 (2.96%) Driving Licence
2 39 (2.62%) Management Information System
3 37 (2.49%) Self-Motivation
4 31 (2.08%) Onboarding
5 30 (2.02%) Video Conferencing
6 21 (1.41%) Enterprise Software
7 17 (1.14%) Product Ownership
8 15 (1.01%) Foreign Exchange (FX)
9 14 (0.94%) Replication
10 12 (0.81%) Eurex
10 12 (0.81%) Mobile App
11 11 (0.74%) Analytical Mindset
11 11 (0.74%) iPad
11 11 (0.74%) iPhone
12 10 (0.67%) Smartphone
13 9 (0.60%) Housing Association
14 8 (0.54%) Life Science
15 7 (0.47%) e-Learning
15 7 (0.47%) Equities
15 7 (0.47%) Social Media
Operating Systems
1 491 (33.00%) Windows
2 215 (14.45%) Windows 10
3 158 (10.62%) Linux
4 131 (8.80%) Windows Server
5 127 (8.53%) Unix
6 59 (3.97%) Solaris
7 52 (3.49%) Apple iOS
8 38 (2.55%) Android
9 28 (1.88%) Mac OS
9 28 (1.88%) Windows Server 2019
10 23 (1.55%) Windows Server 2016
11 20 (1.34%) Mac OS X
12 19 (1.28%) Windows 7
13 15 (1.01%) Windows Server 2012
14 13 (0.87%) CentOS
15 12 (0.81%) Ubuntu
16 8 (0.54%) Windows Server 2008
17 6 (0.40%) Red Hat Enterprise Linux
18 3 (0.20%) AIX
19 2 (0.13%) Windows Vista
Processes & Methodologies
1 331 (22.24%) Customer Service
2 318 (21.37%) ITIL
2 318 (21.37%) Problem-Solving
3 172 (11.56%) Incident Management
4 151 (10.15%) ITSM
5 131 (8.80%) Service Management
6 115 (7.73%) ERP
7 90 (6.05%) Change Management
8 86 (5.78%) Actionable Insight
9 84 (5.65%) CRM
10 78 (5.24%) Service Delivery
11 65 (4.37%) Release Management
12 61 (4.10%) Agile
13 54 (3.63%) Continuous Improvement
13 54 (3.63%) Problem Management
14 53 (3.56%) Performance Tuning
15 52 (3.49%) Performance Monitoring
16 46 (3.09%) Business Intelligence
17 45 (3.02%) Cybersecurity
18 44 (2.96%) Capacity Planning
Programming Languages
1 364 (24.46%) SQL
2 62 (4.17%) PL/SQL
2 62 (4.17%) PowerShell
3 57 (3.83%) T-SQL
4 43 (2.89%) Java
5 32 (2.15%) Shell Script
6 29 (1.95%) C#
7 26 (1.75%) Python
8 25 (1.68%) JavaScript
9 19 (1.28%) Bash
10 18 (1.21%) Perl
11 12 (0.81%) Ruby
12 9 (0.60%) VBA
13 7 (0.47%) C
14 4 (0.27%) PHP
14 4 (0.27%) R
15 3 (0.20%) COBOL
15 3 (0.20%) XPath
16 2 (0.13%) VB
17 1 (0.067%) VB.NET
Qualifications
1 221 (14.85%) Degree
2 105 (7.06%) Security Cleared
3 81 (5.44%) SC Cleared
4 36 (2.42%) Microsoft Certification
5 25 (1.68%) A+ Certification
6 24 (1.61%) Computer Science Degree
7 14 (0.94%) CISM
7 14 (0.94%) CISSP
7 14 (0.94%) GCIA
7 14 (0.94%) GCIH
7 14 (0.94%) GREM
8 11 (0.74%) DV Cleared
9 10 (0.67%) MCP
10 9 (0.60%) DBS Check
10 9 (0.60%) ITIL Certification
11 8 (0.54%) MCSA
11 8 (0.54%) PRINCE2 Practitioner
12 7 (0.47%) MCDST
12 7 (0.47%) NVQ Level 3
13 6 (0.40%) Network+ Certification
Quality Assurance & Compliance
1 185 (12.43%) SLA
2 13 (0.87%) ISO/IEC 27001
3 11 (0.74%) Cyber Essentials
3 11 (0.74%) PMO
4 9 (0.60%) Data Quality
5 5 (0.34%) GDPR
5 5 (0.34%) QA
6 3 (0.20%) Disclosure Scotland
6 3 (0.20%) ISO 9001
7 2 (0.13%) PCI DSS
7 2 (0.13%) Sarbanes-Oxley
8 1 (0.067%) Accessibility
8 1 (0.067%) Cyber Essentials PLUS
8 1 (0.067%) HMG Security Policy Framework
System Software
1 362 (24.33%) Active Directory
2 64 (4.30%) VMware Infrastructure
3 44 (2.96%) Oracle RAC
4 24 (1.61%) Hyper-V
5 15 (1.01%) Virtual Desktop
6 7 (0.47%) vSphere
7 6 (0.40%) XenApp
7 6 (0.40%) XenDesktop
8 4 (0.27%) Microsoft Virtual Server
8 4 (0.27%) Virtual Servers
8 4 (0.27%) VMware Workstation
9 3 (0.20%) VMware ESXi
10 2 (0.13%) Virtual Machines
11 1 (0.067%) Terminal Services
Systems Management
1 89 (5.98%) Microsoft Intune
2 68 (4.57%) SCCM
3 44 (2.96%) Data Guard
3 44 (2.96%) Oracle RMAN
4 31 (2.08%) Single Sign-On
5 26 (1.75%) OpenSSO
6 24 (1.61%) Jamf Pro
7 7 (0.47%) Control-M
7 7 (0.47%) WSUS
8 5 (0.34%) Grafana
8 5 (0.34%) PaperCut
8 5 (0.34%) Progress Chef
8 5 (0.34%) Systems Management Server (SMS)
9 4 (0.27%) AirWatch
9 4 (0.27%) Backup Exec
9 4 (0.27%) McAfee ePO
9 4 (0.27%) WhatsUp Gold
10 3 (0.20%) Nessus
10 3 (0.20%) Oracle Statspack
10 3 (0.20%) ZENworks
Vendors
1 469 (31.52%) Microsoft
2 130 (8.74%) Oracle
3 94 (6.32%) VMware
4 74 (4.97%) Remedy
5 64 (4.30%) Cisco
6 47 (3.16%) Sun
7 46 (3.09%) Citrix
8 45 (3.02%) ServiceNow
9 42 (2.82%) Bloomberg
10 33 (2.22%) Apple
11 30 (2.02%) Dell
11 30 (2.02%) SAP
12 28 (1.88%) ION Trading
13 26 (1.75%) Veeam
14 24 (1.61%) Google
15 20 (1.34%) iManage
16 19 (1.28%) Palo Alto
17 18 (1.21%) Red Hat
18 17 (1.14%) HP
19 16 (1.08%) Sage