ITIL Contracts

ITIL (Information Technology Infrastructure Library)
UK

The following table provides summary statistics for contract job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 7 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
7 Jun 2024		 Same period 2023 Same period 2022
Rank 41 45 51
Rank change year-on-year +4 +6 +7
Contract jobs citing ITIL 1,866 2,691 4,189
As % of all contract jobs advertised in the UK 4.29% 4.83% 4.75%
As % of the Processes & Methodologies category 5.03% 5.38% 5.24%
Number of daily rates quoted 1,231 1,901 2,867
10th Percentile £200 £201 £185
25th Percentile £325 £331 £336
Median daily rate (50th Percentile) £475 £473 £475
Median % change year-on-year +0.42% -0.42% +11.76%
75th Percentile £575 £575 £575
90th Percentile £663 £675 £652
UK excluding London median daily rate £465 £450 £425
% change year-on-year +3.33% +5.88% +6.25%
Number of hourly rates quoted 137 132 231
10th Percentile £14.00 £13.29 £13.00
25th Percentile £14.16 £13.41 £13.41
Median hourly rate £17.69 £17.50 £16.00
Median % change year-on-year +1.09% +9.38% -13.14%
75th Percentile £23.80 £43.75 £22.74
90th Percentile £42.88 £54.35 £37.27
UK excluding London median hourly rate £17.60 £16.00 £15.50
% change year-on-year +9.97% +3.23% -15.85%

All Process and Methodology Skills
UK

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 37,078 50,015 79,966
As % of all contract IT jobs advertised in the UK 85.30% 89.70% 90.63%
Number of daily rates quoted 23,703 34,589 56,207
10th Percentile £300 £325 £349
25th Percentile £413 £438 £433
Median daily rate (50th Percentile) £525 £550 £538
Median % change year-on-year -4.55% +2.33% +7.50%
75th Percentile £638 £650 £646
90th Percentile £750 £750 £741
UK excluding London median daily rate £500 £500 £488
% change year-on-year - +2.56% +8.33%
Number of hourly rates quoted 2,565 1,687 1,878
10th Percentile £12.75 £10.70 £12.50
25th Percentile £16.00 £15.50 £15.63
Median hourly rate £36.50 £35.80 £25.68
Median % change year-on-year +1.96% +39.41% +10.45%
75th Percentile £61.25 £65.00 £50.00
90th Percentile £72.50 £75.00 £65.00
UK excluding London median hourly rate £38.12 £35.00 £20.00
% change year-on-year +8.91% +75.00% -4.76%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ITIL.

Daily rate trend for ITIL in the UK

ITIL
Daily Rate Histogram

Daily rate distribution for jobs citing ITIL over the 6 months to 7 June 2024.

Daily rate histogram for ITIL in the UK

ITIL
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ITIL.

Hourly rate trend for ITIL in the UK

ITIL
Hourly Rate Histogram

Hourly rate distribution of jobs citing ITIL over the 6 months to 7 June 2024.

Hourly rate histogram for ITIL in the UK

ITIL
Top 18 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the UK over the 6 months to 7 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
England +6 1,671 £475 - 740
UK excluding London -4 1,147 £465 +3.33% 577
London +8 610 £500 +1.01% 202
Work from Home +7 567 £500 +1.01% 334
South East -4 316 £475 +2.15% 127
South West +8 246 £500 -9.09% 89
North of England -13 223 £475 +5.56% 142
Midlands -11 133 £450 - 105
East of England -11 119 £358 -10.63% 53
North West -23 108 £456 +1.39% 74
West Midlands +5 105 £425 -15.00% 55
Yorkshire +10 104 £490 +22.50% 53
Scotland -7 92 £340 -20.00% 46
East Midlands -31 27 £489 +13.66% 50
Wales -17 13 £135 -50.91% 17
North East +8 11 £435 +33.85% 17
Isle of Man - 3 - - 4
Northern Ireland -5 2 £550 +243.75% 6

ITIL
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 127 (6.81%) Microsoft Exchange
2 107 (5.73%) SharePoint
3 46 (2.47%) Confluence
4 35 (1.88%) SharePoint Server
5 16 (0.86%) Skype for Business
6 12 (0.64%) CMS
7 8 (0.43%) IBM HTTP Server
7 8 (0.43%) WebSphere
7 8 (0.43%) WebSphere Application Server
7 8 (0.43%) WebSphere Portal
8 7 (0.38%) Oracle Workflow
8 7 (0.38%) SharePoint 2010
9 6 (0.32%) IIS
9 6 (0.32%) Oracle Self-Service HR
9 6 (0.32%) SAS
10 5 (0.27%) Exchange Server 2007
11 4 (0.21%) Exchange Server 2010
12 3 (0.16%) Adobe Experience Manager
12 3 (0.16%) Drupal
13 2 (0.11%) nginx
Applications
1 164 (8.79%) Microsoft Office
2 70 (3.75%) Microsoft Excel
3 32 (1.71%) Microsoft PowerPoint
4 15 (0.80%) MS Visio
5 9 (0.48%) Microsoft Project
6 4 (0.21%) Spreadsheet
7 3 (0.16%) SPSS
8 1 (0.054%) Adobe Creative Suite
8 1 (0.054%) AutoCAD
8 1 (0.054%) Chatbot
Business Applications
1 37 (1.98%) Remedy ITSM
2 12 (0.64%) SAP S/4HANA
3 7 (0.38%) Aladdin
3 7 (0.38%) SimCorp Dimension
4 6 (0.32%) Oracle HRMS
5 3 (0.16%) Dynamics CRM
5 3 (0.16%) Dynamics GP
5 3 (0.16%) OPENHousing
5 3 (0.16%) Oracle Financials
5 3 (0.16%) Shopify
5 3 (0.16%) SystmOne
6 2 (0.11%) Oracle Assets
6 2 (0.11%) Oracle Payables
6 2 (0.11%) Oracle Procure-to-Pay
6 2 (0.11%) Oracle Receivables
6 2 (0.11%) Remedy AR System
6 2 (0.11%) Salesforce CRM
6 2 (0.11%) SAP HCM
6 2 (0.11%) SAP Oil and Gas
6 2 (0.11%) Sparx Enterprise Architect
Cloud Services
1 305 (16.35%) Azure
2 304 (16.29%) Microsoft 365
3 102 (5.47%) AWS
4 98 (5.25%) Power Platform
5 67 (3.59%) Entra ID
6 32 (1.71%) PaaS
7 31 (1.66%) OneDrive
8 30 (1.61%) Azure Stack
9 29 (1.55%) Azure Monitor
10 28 (1.50%) SaaS
11 27 (1.45%) IaaS
12 26 (1.39%) GCP
13 20 (1.07%) Azure DevOps
13 20 (1.07%) Azure Storage
14 16 (0.86%) Dynamics 365
14 16 (0.86%) OCI
15 14 (0.75%) PowerApps
16 13 (0.70%) Serverless
17 10 (0.54%) Mimecast
18 9 (0.48%) Power Automate
Communications & Networking
1 162 (8.68%) Firewall
2 111 (5.95%) DNS
3 96 (5.14%) DHCP
4 85 (4.56%) WAN
5 77 (4.13%) LAN
6 69 (3.70%) SAN
7 68 (3.64%) VPN
8 65 (3.48%) Wi-Fi
9 52 (2.79%) BGP
10 35 (1.88%) TCP/IP
11 30 (1.61%) Cisco ASA
12 27 (1.45%) Wireless
13 24 (1.29%) Cisco ISE
13 24 (1.29%) Network Security
14 23 (1.23%) OSPF
14 23 (1.23%) SNMP
14 23 (1.23%) VoIP
15 22 (1.18%) Cisco Firepower
15 22 (1.18%) Skype
16 21 (1.13%) Internet
Database & Business Intelligence
1 77 (4.13%) Power BI
2 35 (1.88%) SQL Server
3 32 (1.71%) Relational Database
4 23 (1.23%) MySQL
5 18 (0.96%) Qlik Sense
6 16 (0.86%) Tableau
7 13 (0.70%) SQL Server Reporting Services
8 12 (0.64%) Sybase ASE
9 11 (0.59%) Big Data
10 10 (0.54%) Data Lake
11 8 (0.43%) Metadata
12 7 (0.38%) Crystal Reports
12 7 (0.38%) Elasticsearch
12 7 (0.38%) PowerPivot
13 6 (0.32%) Data Mining
13 6 (0.32%) Microsoft Power View
14 5 (0.27%) BusinessObjects
14 5 (0.27%) DB2
14 5 (0.27%) Oracle Reports
14 5 (0.27%) RDBMS
Development Applications
1 88 (4.72%) JIRA
2 23 (1.23%) Rational DOORS
3 17 (0.91%) Jenkins
4 14 (0.75%) Git
5 10 (0.54%) Artifactory
6 8 (0.43%) Subversion
7 6 (0.32%) IBM UrbanCode
7 6 (0.32%) Selenium
8 4 (0.21%) ChangeMan
8 4 (0.21%) GitLab
8 4 (0.21%) Oracle Forms
9 3 (0.16%) Maven
9 3 (0.16%) Visual Studio
10 2 (0.11%) JMeter
10 2 (0.11%) MSI
10 2 (0.11%) SoapUI
10 2 (0.11%) Sonatype Nexus
11 1 (0.054%) Hudson
11 1 (0.054%) Team Foundation Server
11 1 (0.054%) Zephyr
General
1 614 (32.90%) Social Skills
2 289 (15.49%) Finance
3 228 (12.22%) Public Sector
4 204 (10.93%) Analytical Skills
5 103 (5.52%) Telecoms
6 90 (4.82%) Banking
7 58 (3.11%) Organisational Skills
8 56 (3.00%) Presentation Skills
9 53 (2.84%) Retail
10 48 (2.57%) Legal
11 35 (1.88%) Manufacturing
12 31 (1.66%) Marketing
13 28 (1.50%) Documentation Skills
14 19 (1.02%) Front Office
15 18 (0.96%) Influencing Skills
15 18 (0.96%) Law
16 16 (0.86%) Local Government
17 14 (0.75%) Inclusion and Diversity
18 12 (0.64%) Financial Institution
18 12 (0.64%) Publishing
Job Titles
1 383 (20.53%) Analyst
2 187 (10.02%) Architect
3 166 (8.90%) Service Analyst
4 146 (7.82%) Service Manager
5 142 (7.61%) Senior
6 132 (7.07%) Service Desk Analyst
7 103 (5.52%) Support Engineer
8 81 (4.34%) Support Analyst
9 79 (4.23%) Consultant
10 77 (4.13%) Lead
11 74 (3.97%) IT Support
12 71 (3.80%) Developer
13 66 (3.54%) Infrastructure Engineer
14 63 (3.38%) IT Analyst
15 58 (3.11%) IT Manager
16 56 (3.00%) Network Engineer
17 55 (2.95%) Technical Support
18 52 (2.79%) Project Manager
19 51 (2.73%) Desktop Support
20 50 (2.68%) Solutions Architect
Libraries, Frameworks & Software Standards
1 46 (2.47%) CSS
2 39 (2.09%) HTML
3 37 (1.98%) Middleware
4 31 (1.66%) Web Services
5 28 (1.50%) REST
6 25 (1.34%) .NET
7 24 (1.29%) AngularJS
8 20 (1.07%) ARM Templates
9 12 (0.64%) Jinja
9 12 (0.64%) Kafka
9 12 (0.64%) LDAP
10 11 (0.59%) J2EE
11 9 (0.48%) Elastic Stack
11 9 (0.48%) SailPoint
12 8 (0.43%) ActiveMQ
12 8 (0.43%) XML
13 7 (0.38%) ISPF
14 6 (0.32%) jQuery
14 6 (0.32%) SOAP
15 5 (0.27%) Software Packaging
Miscellaneous
1 106 (5.68%) Management Information System
2 81 (4.34%) CMDB
3 76 (4.07%) Data Centre
4 55 (2.95%) Self-Motivation
5 48 (2.57%) PKI
6 42 (2.25%) Driving Licence
7 38 (2.04%) Video Conferencing
8 34 (1.82%) Virtual Team
9 33 (1.77%) Private Cloud
10 24 (1.29%) Onboarding
11 20 (1.07%) iPhone
12 18 (0.96%) CSOC
12 18 (0.96%) Hedge funds
12 18 (0.96%) Security Operations Centre
13 17 (0.91%) Clustering
13 17 (0.91%) Linux Command Line
13 17 (0.91%) Replication
14 16 (0.86%) Product Ownership
15 15 (0.80%) Data Protection Act
16 14 (0.75%) Blackberry
Operating Systems
1 506 (27.12%) Windows
2 186 (9.97%) Windows 10
3 177 (9.49%) Windows Server
4 169 (9.06%) Linux
5 88 (4.72%) Windows Server 2016
6 68 (3.64%) Windows Server 2019
7 62 (3.32%) Unix
8 55 (2.95%) Windows 7
9 53 (2.84%) Windows Server 2012
10 24 (1.29%) Mac OS
11 22 (1.18%) Apple iOS
12 19 (1.02%) Android
13 18 (0.96%) Ubuntu
14 16 (0.86%) Solaris
14 16 (0.86%) Windows NT
15 14 (0.75%) Windows XP
16 12 (0.64%) Debian
17 7 (0.38%) AIX
17 7 (0.38%) Red Hat Enterprise Linux
17 7 (0.38%) zOS
Processes & Methodologies
1 553 (29.64%) Service Management
2 431 (23.10%) ITSM
3 362 (19.40%) Agile
4 350 (18.76%) Problem-Solving
5 329 (17.63%) Customer Service
6 253 (13.56%) Service Delivery
7 233 (12.49%) Incident Management
8 231 (12.38%) Change Management
9 193 (10.34%) Problem Management
10 175 (9.38%) Project Management
11 168 (9.00%) DevOps
12 164 (8.79%) Continuous Improvement
13 136 (7.29%) Stakeholder Management
14 114 (6.11%) Configuration Management
15 113 (6.06%) PRINCE2
16 107 (5.73%) Release Management
17 103 (5.52%) Computer Science
17 103 (5.52%) Service Design
18 102 (5.47%) Project Delivery
19 100 (5.36%) Disaster Recovery
Programming Languages
1 178 (9.54%) PowerShell
2 124 (6.65%) SQL
3 78 (4.18%) Python
4 54 (2.89%) JavaScript
5 43 (2.30%) C#
6 33 (1.77%) Perl
7 24 (1.29%) VBScript
8 22 (1.18%) Bicep
8 22 (1.18%) VB
9 20 (1.07%) Java
10 13 (0.70%) Shell Script
11 12 (0.64%) Bash
11 12 (0.64%) Tcl
12 8 (0.43%) C++
12 8 (0.43%) VB.NET
13 7 (0.38%) JCL
13 7 (0.38%) VBA
14 6 (0.32%) Apex Code
14 6 (0.32%) Go
15 5 (0.27%) T-SQL
Qualifications
1 596 (31.94%) Security Cleared
2 409 (21.92%) SC Cleared
3 311 (16.67%) Degree
4 233 (12.49%) DV Cleared
5 164 (8.79%) ITIL Certification
6 127 (6.81%) Microsoft Certification
7 95 (5.09%) Cisco Certification
8 71 (3.80%) CCNA
9 65 (3.48%) A+ Certification
9 65 (3.48%) ITIL Foundation Certificate
10 58 (3.11%) Computer Science Degree
11 50 (2.68%) MCSA
12 46 (2.47%) MCP
13 45 (2.41%) MCSE
14 44 (2.36%) CCNP
15 38 (2.04%) BPSS Clearance
16 36 (1.93%) PMP
17 34 (1.82%) PMI Certification
18 26 (1.39%) Master's Degree
19 21 (1.13%) TOGAF Certification
Quality Assurance & Compliance
1 169 (9.06%) SLA
2 69 (3.70%) QA
3 33 (1.77%) ISO/IEC 20000
4 30 (1.61%) GDPR
4 30 (1.61%) Government Security Classifications
4 30 (1.61%) ISO/IEC 27001
5 21 (1.13%) COBIT
6 17 (0.91%) Data Quality
6 17 (0.91%) NIST
7 16 (0.86%) NCSC
8 11 (0.59%) Cyber Essentials
9 10 (0.54%) Disclosure Scotland
9 10 (0.54%) PCI DSS
10 9 (0.48%) ISO 9001
10 9 (0.48%) PMO
11 5 (0.27%) Accessibility
12 3 (0.16%) Cyber Essentials PLUS
12 3 (0.16%) GRC
12 3 (0.16%) ISO 22301
13 1 (0.054%) NEBOSH
System Software
1 351 (18.81%) Active Directory
2 104 (5.57%) VMware Infrastructure
3 44 (2.36%) Firmware
4 42 (2.25%) Hyper-V
5 39 (2.09%) Virtual Desktop
6 33 (1.77%) Virtual Machines
7 27 (1.45%) VMware ESXi
8 19 (1.02%) Virtual Servers
9 15 (0.80%) vSphere
10 13 (0.70%) VMware NSX
11 7 (0.38%) Job Entry Subsystem
11 7 (0.38%) XenApp
11 7 (0.38%) XenDesktop
12 6 (0.32%) BitLocker
12 6 (0.32%) VMware Workstation
13 5 (0.27%) Microsoft App-V
13 5 (0.27%) Microsoft Virtual Server
13 5 (0.27%) Veritas Cluster Server
14 4 (0.21%) Docker
15 1 (0.054%) Snort
Systems Management
1 172 (9.22%) SCCM
2 85 (4.56%) Microsoft Intune
3 78 (4.18%) Ansible
4 71 (3.80%) SCOM
5 68 (3.64%) WSUS
6 32 (1.71%) Kubernetes
7 27 (1.45%) Active Directory Federation Services
8 26 (1.39%) NetBackup
9 23 (1.23%) vCenter Server
10 22 (1.18%) Puppet
10 22 (1.18%) Single Sign-On
10 22 (1.18%) Terraform
11 21 (1.13%) EMC NetWorker
12 16 (0.86%) Sysprep
13 15 (0.80%) Control-M
14 12 (0.64%) Jamf Pro
15 10 (0.54%) Rancher
16 8 (0.43%) Nagios
16 8 (0.43%) PingFederate
16 8 (0.43%) Red Hat Satellite
Vendors
1 561 (30.06%) Microsoft
2 389 (20.85%) ServiceNow
3 162 (8.68%) Cisco
4 158 (8.47%) VMware
5 148 (7.93%) Citrix
6 74 (3.97%) HP
7 59 (3.16%) Oracle
8 52 (2.79%) SAP
9 51 (2.73%) IBM
10 50 (2.68%) Palo Alto
11 47 (2.52%) Juniper
12 43 (2.30%) Remedy
13 40 (2.14%) Dell
13 40 (2.14%) EMC
14 37 (1.98%) Atlassian
14 37 (1.98%) SolarWinds
15 31 (1.66%) Red Hat
16 29 (1.55%) Symantec
17 27 (1.45%) BMC
17 27 (1.45%) Google
880 ITIL jobs Nationwide